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Business Profile

Financial Services

Prestige Financial Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Prestige Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Prestige Financial Services, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 190 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Prestige Financial SVC, I do not have contract with Prestige Financial SVC, LP, they did not provide me with the original contract as I requested.

      Business Response

      Date: 02/22/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

    • Initial Complaint

      Date:02/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had this car for about 5 years now. When we first got it, we took a loan for *****. After some years go by are car ****** drops down and price as if we never paid anything to the car. Every Employee that we have talk to is very rude they talk to you any kind of way and we recently got in to a car accident and we took are car to a shop to get fixed and they are very rude saying you guys are supposed to sign us a check but we took are car to a body shop to get fixed the lady was rude that i was talking to they are taking our money and not putting it towards the car at all it still says the we owe ***** , I always ask them why are car isn't going down and they always tell me the same thing this by worse company to get a car from they scam people for they money and the send you text message over and also making threats all the time about coming to pick up the car because they are asking for more money after we make are car payment they call the next and is asking for another payment or a day that we are going to pay .

      Business Response

      Date: 02/19/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

    • Initial Complaint

      Date:02/08/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with PRESTIGE FINANCIAL, I do not have a contract with PRESTIGE FINANCIAL, They Did not provide me with the original contract as requested.

      Business Response

      Date: 02/09/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

      Customer Answer

      Date: 02/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to purchase a car prestige was the bank who approved me. However I provided them the information they requested I kept getting calls that advised me they couldnt verify my employment. My job doesnt call the company to confirm that information.when I provided them with a supervisor information they stated it was fraud without even confirming fraud. But what really happened is I work for a job placement agency who doesnt participate in job verification. So I then asked my Supervisor at my actual work place to verify my employment. Prestige never called her nor email her. They put something on my credit to alert banks that my job could be fraud. These dealerships be lying too I never even provided a supervisor name nor explained that my job does the placement but I go to another company kinda like temp agency I just provided check stubs and utility bill. Now Im trying to purchase a vehicle and prestige has put an alert on my credit to make other lenders question obtaining my business this is unfair and slander if they havent even done their job properly or asked the right questions now I have to suffer I hate this company and never ever want to deal with them. I had them in 2017 and I couldnt wait to get rid of them this company has caused. ******* on my name and credit they did not do their do job. And ** going to speak with an attorney about this as well

      Business Response

      Date: 02/07/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,Ive been a customer of ******************************************* since 2022 Ive made over 16 payments to my vehicle and prestige never reports my payments . My interest rate is through the roof even after I ask them to change my payment date they have refused to do. So the interest is building on my account. I feel like they do not tell you everything about this company and there are more hidden fees and interest that grow quicker than other auto loan options. Also the rate they give you is high but the rate that they add money is just catastrophic. Please help others and review your contract before signing with this company.

      Business Response

      Date: 02/05/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

    • Initial Complaint

      Date:02/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was 2 payments of $389.30 taking out, and now I dont have my rent money. I need one of the payments returned

      Business Response

      Date: 02/05/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

    • Initial Complaint

      Date:02/01/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/14/23 ****************** reached out to Prestige for a payoff quote and spoke with a rep by the name of ***** who gave a quote of $21,377.22, which was indeed an incorrect quote. With the quote given Allstate processed the payment for the claim while believing with that quote that I was due a small percentage of the vehicle evaluation as the amount paid for payoff would leave over monies. However after doing follow up on 1/31/24, it was discovered that the payoff amount given was incorrect and gap will not start their payment process until the issue is rectified. How should I as the consumer be penalized for something that I a.did not provide and b.was not made aware of any inaccuracies. There has been no outreach from anyone to let me know what was happening. I would just be stuck with a bill due to the negligence of one representative.

      Business Response

      Date: 02/05/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Phoned Prestige Financial explaining that father passed and that I will submit.a payment after I take care of services. Todayb$634 was taken out and now I can't complete my father's arrangements. They said I had to wait 3-5 business day for a return. Now I can't complete nothing for my father.

      Business Response

      Date: 02/01/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

    • Initial Complaint

      Date:01/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My information might have been impacted by the Equifax data breach. Prestige Financial (reported on May 9, 2023) is a fraudulent inquiry on my credit report.

      Prestige Financial (reported on May 9, 2023) was not authorized by me. I would like Prestige Financial to be removed from my credit report.

      Business Response

      Date: 01/22/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at ***************** – Mariah D***** - Compliance Specialist

    • Initial Complaint

      Date:01/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with prestige automotive, I do not have a contract with Prestige Financial, LP, they did not provide me with the original contract as i requested

      Business Response

      Date: 01/22/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

      Business Response

      Date: 01/22/2024

      We reached out to our customer directly via email to discuss their concerns. To protect their privacy, the details were only provided to them. If they have any additional questions or concerns, we would be happy to discuss that with them. They are welcome to reach out to me directly at *****************  ************************* - Compliance Specialist

    Prestige Financial Services, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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