Business ProfileforForce USA

This company is horrible. We spent over $8,000 on a G15 system, which included a huge delivery fee. The automated e-mails updating us on the status of our order were fine. However, the is***s started with the actual delivery. The trucking company that ForceUSA contracts with gave us a window for delivery so we made sure we were home then. The trucker called during the window and said he could not get his semi back to our house because he did not think he could turn around, so he left. We reached out to ForceUSA several times through phone calls and e-mail to solve the is***. The few responses we got basically put the responsibility on us to figure out how to get an ***** pound pallet from the trucking company's warehouse to our house. That was over a week ago. At this point, they will not respond to e-mails or phone calls. The trucking company is trying to help and has reached out to ForceUSA but they have not received a response either. Maybe their products are good if everything goes great and the product you pay for actually gets delivered. If it doesn't, welcome to our world. We are in the process of hiring a lawyer to *** them, which is actually unbelievable because I have never ***d anyone. I can't imagine if I actually had product and needed them to respond on a warranty is***. **************** appears to be one person named ***** who knows nothing about customer service. Ironic given their terms and conditions say "If you aren't happy, we aren't happy". I have NEVER written a review on a company before so that should tell you something about our level of frustration.

We're sorry to hear that you've had such a frustrating experience with our company. You spent a considerable amount of money on a G15, and rightfully expect a premium product and premium service. We know its frustrating to deal with logistics problems and were equally frustrated that this delivery didnt go as planned. We hire third-party trucking companies to deliver orders and we expect them to deliver them as-promised and on-time. Though the address was verified as deliverable before the shipment was booked, it appears it was just not correct and trucking partners couldnt get it to your home. We typically cover the added cost of getting the product to your door and we could have done a better job communicating with you and the trucking company to make sure it made it through the last leg of the journey.We are committed to providing customers with a positive customer experience and are sorry that your experience didnt go as hoped. If you have any further questions or concerns, please do not hesitate to contact us.Thanks