Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a number of items from Chirp on April 15. At the time of my order, I was informed that a couple of items in my shipment would be delayed, but that all would arrive before the end of May. However, all ETAs have gone completely out the window.
  
  The decompression table that I purchased, which was initially promised by May 7, did not arrive until May 12. There was no communication of the extended delay. I had to reach out to them personally to ask why they hadn't shipped my item.
  
  I also purchased a lower back and upper back pad for the Halo in this order, which were schedule to arrive in mid-late May. I still have not received them. On June 4, I reached out to Chirp for the second time. They said I should not expect my products until July now.
  
  This is utterly unacceptable. Chirp is taking non-interest loans from customers and holding their money hostage--they processed the full payment immediately, but they don't deliver the full goods. Most companies only charge you AFTER the ship what you've ordered. They have absolutely no interest in communicating with their customers. Their underhanded tactics make me believe that they are more scammers than a business. A customer should not have to reach out to find out why a company is too lazy to contact them, much less have hundreds of dollars removed from their account with no promise of when they will actually deliver on the purchase. I will be looking into filing a consumer complaint with the CA Attorney General's office.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23080151, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 03/18/2025

  Hi *****,

  Thank you for reaching out, I apologize for the long awaited refund. Typically with our return process, we review every return that arrives back to us for any damages or misplaced items.

  Our warehouse has been seeing a large influx of volume due to holiday returns that has made this process a bit longer than expected. I have gone ahead and have processed this return for you. 

  An email confirmation will be sent to you confirming refund details.

  Please let me know if you have any further questions or concerns. Thank you.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The case is not resolved.  You indicate you’re unable to find my order information and requested I provide and I am as follows.  To clarify, I have provided this previously, to Chirp customer service.  Regardless, ORDER #************ which should provide you my name and mailing address from your records but I will provide here as well:

   ***** ******

  *** ******* ***** ****
  
  South Point, Oh 45680

  I just want a working unit.  

  
  Sincerely,
  
  
  
  ***** ******

  mised product integrity to just get something delivered. As a consumer I am left without any option and an expensive non working product. Something needs done.

  Business Response

  Date: 02/14/2025

  Hi, 

  Thank you for your message, and we are sorry to hear of the poor experience you have received. We would love to investigate this matter further and explore what options are available so we may be better able to assist you. 

  We have been unable to locate your original order. Can you please provide your order number, email address, and shipping address?

  Once confirmed, we will be able to better assist in this situation. 

  Thank you.

  *****

  CX Manager

  Business Response

  Date: 02/18/2025

  Hi *****,

  Thank you for providing that information, I was able to locate your original order for the Halo Double.

  I apologize for the experience you have received so far, even with the original order number I was unable to locate any conversation history tied to the email associated with the order number. But it does sound like there were a few mishaps regarding this warranty. As our warranty policy is eligible for one year from date of receipt. In order to remedy this, I would love to either honor a return or a replacement. 

  If you would like to start a return, I can email you a pre-paid return shipping label today to begin this process.

  If you would like to begin a warranty replacement, please note that the Chirp Halo Double is currently out of inventory and will be expected to ship between the dates of 2/28/2025-3/3/2025. Once fulfilled, we will email you a tracking number of the newly fulfilled item. 

  Please confirm how you would like to move forward.

  Thank you.

  *****

  CX Manager

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for $277.49 with Chirp on October 8, 2024. I have receive less than half of the and been given multiple excuses as to why the remainder of the order has not shipped. My correspondence with the company began on October 31 and my most recent was today, December 2, 2024. Hello, Unfortunately The HALO pads and the HALO Unit are now out of stock and are estimated to ship Dec 16th, we are sorry for the inconvenience Have a nice day!Chayce Chirp Customer Experience Representative On Wednesday, November 27, 2024, 3:08 PM ***** ******* wrote:Hi- I have serious concerns that I will not be receiving the rest of my order. I have been more than understanding with your multiple delays, but now I feel like these are just excuses. Please provide me with tracking information for the rest of my order. If that is not possible, I plan to reach out to the BBB to see what recourse I have as well as dispute the charge with my bank.***** ******* On 11/20/2024 10:37 AM CST Chirp ************************************* wrote: Hello,Thanks for reaching out, The Halos have been restocked and we will be shipping these out as soon as possible! There is a chance the **** has already shipped, we are working on getting tracking information. There are quite a few orders to catch up on and we will do our best to get to yours ASAP! Thank you for your patience Chayce Chirp Customer Experience Representative On Tuesday, November 19, 2024, 5:15 PM ***** ******* wrote:Hi- still waiting for my Halo unit and the rest of the pads. Any info would be greatly appreciated. ***** On 11/13/2024 10:47 AM CST Chirp ************************************* wrote: Hello,The Halo/pads are unfortunately out of stock at the moment. We will be shipping out The pads and Halo units November 15th (the pads have been delayed from the 28th to Nov. 15th) We are very sorry for the wait. If you would like to cancel or continue to wait let me know!Thanks for your patience! Chayce Chirp Customer Experience Representative

  Business Response

  Date: 12/03/2024

  Hi *****,

  Thank you for your message.

  In regards to your most recent Halo Double purchase.

  
  With some unfortunate news, we were unable to get your order shipped out in our promised timeframe and we humbly apologize for the incorrect information we have relayed to you.
  
  Our sales demand has exceeded expectations and has caused a delay with your Halo Double estimated shipping date which has been updated to December 16th, 2024. We will be honoring an expedited shipping method so your order may arrive before Christmas.
  
  Understandably this is news no one wants to hear, but unfortunately we are at the mercy of inventory availability. If you would like to cancel this order, please let me know promptly and I will issue the cancellation immediately.
  
  Once again, we apologize for the inconvenience and to let us know if you have any other questions or concerns.
  
  Thank you.  

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a set of different size Chirp Wheels. About 6 months ago one snapped and I fell sideways onto the floor. No injury. I contacted Chirp multiple times and never heard back from them. Recently another wheel from the set snapped. Two out of four wheels in the set have now snapped. I would simply like two replacement wheels from them but they ignore any requests from me. I believe they should be sued over this, I can see someone getting hurt but mainly because they ignore the issue. If they actually addressed it then they would be a good company. Overall, the wheel has helped my back and I would like them to replace the wheels. Thank you!

  Business Response

  Date: 09/12/2024

  Hi,

  Thank you for bringing this to my attention. I apologize for the unfortunate incidents that have occurred and would love to get this resolved as soon as possible. I was unable to locate any conversation history with your email. 

  For reference, our customer support email is ********************. But in the meantime, please send your shipping address and confirmation of which wheels have been damaged to the email ***************** and I will begin the replacement process immediately. 

  Thank you.