Customer ReviewsforNuvoH2O

Not satisfied with any part of the purchase. The Nuvo water softner does not meet any of my expectations. Hardly notice a difference in the water. The filter is expensive, unhandy to install and takes days to get rid of the blue color of the water after installation. It seems like a small thing but they even want to charge you for insurance to cover the cost if the filter comes to you damaged. Most if not all on line companies simply say return it if it does not arrrive in good shape.Just seems like they are not sensative to the customer.

I did just make my purchase with ****** She was very helpful and help me understand what style we needed and why.She made it easy and pleasant

I like the product but their company lacks in basic service/customer service. I called several times when my order doesnt arrive and they always have excuses as to why I havent received replacement cartridges. I am a regular customer and was told they have too many customers to follow up with problem orders, even when its their processing procedures. They make promises they cannot keep

******* was a gem in assisting me. Thank you!**********************

They sell their product on a subscription service, which is fair. But they keep charging and collecting money for products they do not have in their warehouse. In other words, they are making you pay for something they do not have to sell. Most people would consider that theft. This happens time and again. Currently, I was charged full price on October 1. It is now October 25th, and they can't tell me when I will have what I paid for nearly a month ago. I called today and was told it could even be until mid-November or later. I have called to complain in the past. Of course they say it is not their fault. They blame it on shipping delays. But the shipping company didn't take my money - they did. Or they will blame it on their billing system, conveniently forgetting they they are responsible for their billing system. Anyway you look at it, they say it is not their fault they took my money when their warehouse was and remains empty. I was told if I complained too much, they could give me my money back, but at a cost of delaying my order even more than it already has been. My filters are already almost a month past their use by date, so delaying my order even more is not a viable option. And to top it all off, I recently got an email notice that they are going to take even more money from my account in the future to fund their empty warehouse. I understand that shipping issues can affect anyone. That is not my complaint. Charging people for items they don't have to sell on that date is my complaint and is borderline criminal. There is also another related problem. I'm paying for 6 months use of a filter, from Oct 1 until Apr 1. Even if the new unit arrives in the new couple of days, I've paid for 6 month's use, but will only have 5 month to use it, theoretically, before the next unit arrives. In other words, due to their delay, I have paid for but have lost a full month's service of a viable filter. The old unit is consider ineffective because it is past the use-by date. They owe me and all their customers a refund for every week a unit is delayed proportionally to the time of lost service over the paid for 6 month time span.

They are great to work with as a company. I have worked with Derrik an he’s great to work with.