Business ProfileforMW Landscape & Irrigation

Let me state my side of the story. We take ten percent down on a job to reserve a spot for the customer. We haggled with them over pricing until mid-September, we tried to back out of the job twice, but they insisted on hiring us because of a previous job that we did. I kept giving new bids, because the customer kept changing the parameters of the job. I have and never would give a customer my job rates or product costs, this is bad business. I give my customers a more than fair rate, and quality product for what they pay for. From July to September, I changed my bid five times, due to the customers requests. Eventually we settled on a number, but I told them I had no money in the quote for anything that *** come up, that is unforeseen. After convincing us to take the job, after we were ready to back out of it a second time, we began the work in I think September, mid to late of the month. I removed the top four or five inches of dirt to make room for rock on the park strips they wished to change. I bury my irrigation lines ***** inches deep, sometimes less, sometimes more depending on soil conditions. I never expected to hit the irrigation lines, I did. Since the lines were so shallow, I ripped the out of the ground, what I hit and kept hitting. I didn't want to remove the lines either, but it was unavoidable to miss them, since i had to go down to a depth of 4-5 inches. They had ***** heads on the park strip, I threw six of them away, plus I gave them another 15 brand new heads. The main reason for keeping the lines is because of this; they told us if they ever move, it would be nice for the new homeowners to be able to have the irrigation present. I found where the lines came out from under the sidewalk and I stubbed risers out of the mulch so they could be easily located if ever needed. Since this client has never aerated their yard, because of the shallow lines, this would be a blessing for new owners. They were happy throughout, their review is a surprise.