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Business Profile

Self Defense

Spy Briefing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Defense.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23505167, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *******

    Business Response

    Date: 06/24/2025

    Dear *******,

    We sincerely appreciate you bringing this matter to our attention. 

    We want to first express our understanding and concern regarding your mother's situation, and we are committed to resolving this promptly and respectfully.

    After reviewing her account, here is a breakdown of the charges made on April 28, 2025:
    $24.77 – This was for the Self Defense Kill Strikes product, which was delivered digitally.
    $77.00 – This was for her Spy & Survival Briefing Membership.
    $98.02 – This charge was for the Digital Dark Age Bundle, which included a bonus Crisis Proof Book and the 2-Second Survival video set. These digital materials were sent to her email address and can be accessed through a secure link.
    $98.02 (Duplicate) – This was a duplicate charge and was refunded in full on 4/29/2025.
    $77.00 on 5/28/25 – This was a recurring monthly charge for the Spy & Survival Briefing Membership.

    We understand how unexpected charges can be distressing, especially for someone in your mother’s situation. To make this right, we have processed a total refund of $276.79 back to the card ending in ****. We have also canceled her membership and any further charges to ensure no future billing will take place.

    Please don’t hesitate to reach out if you have any further questions or need additional assistance. We are here to help and sincerely apologize for any distress this may have caused.

  • Initial Complaint

    Date:05/26/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business keeps billing my account for a subscription I really did not ask for. And did dont send media that was ordered.

    Business Response

    Date: 05/30/2025

    Dear *******,

    I hope this message finds you well.

    I am writing to inform you that a refund of $321.86 was successfully processed to your card on 05/26. Please allow some time for the transaction to reflect on your account, depending on your banks processing times.

    Additionally, one of our agents has provided you with the link to our website along with your username. You can use these details to log in to your account and access all relevant information. If you have any further questions or require assistance, please dont hesitate to reach out to our customer support team.

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a free book and was only to pay the shipping and handling. I never received it. They are charging me ***** on my credit card. I never signed up for a membership. I just want a refund, they could keep their book. After reading all the complaints I want nothing to do with them.

    Business Response

    Date: 04/01/2025

    Hi ****,

     

    I am seeing a refund of $67.58 that was issued on February 26th at your request. 

     

     

  • Initial Complaint

    Date:09/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is promoted a self defense tool that is sold on various sites for 12 dollars like amazon but stating from Jim hanson that this is something he developed himself and is selling this is fraud and deception and to profit for his benefit it's a total lie.

    Business Response

    Date: 09/18/2024

    Hi Robert, I'm not sure what you're referring to and I don't see that there was a charge of $49. Would you please reach out to our customer support for clarification so we may issue you a refund for the item(s) you purchased. Thank you.

  • Initial Complaint

    Date:07/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is sending out phishing emails. Beware

    Business Response

    Date: 07/17/2024

    Hi *****,

    I am very sorry to hear this. What exactly are you referring to? We don't send out any phishing emails on our end. Our emails go out to those who subscribe to receive them regarding our offers and products that we sell. We don't send emails to get people's information, ever. I would be happy unsubscribe you from our emails, if you are not interested in receiving them. However, I was unable to find you in our system under the email address provided. If you wish to be removed as a subscriber, please let us know the email address you are receiving them at. You can reach us by phone or email, Monday- Friday, 9:00am-5:00pm EST. ************ or ********************************** 

Spy Briefing, LLC is NOT a BBB Accredited Business.

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