Business ProfileforSouthwest Plumbing Supply

DO NOT DO BUSINESS! I ordered replacement parts for a shower system as a guest on their website as I didn't have an account and didn't expect to order anything else. The order completed, but I never received email confirmation or any notification so after a couple of weeks I subscribed to an account and reordered the parts I needed. I finally received a pending transaction on my account and received the parts a few days later. Great! But... later I received a pending transaction on my account of an additional charge. I immediately got online, sent a message through the website that this order was a dupe and I cancelled the transaction. I found the transaction still active in the next 2 days and cancelled two more times. Finally, the product arrived at my home. I sent notification that I wanted to return the item. ***** replied and asked for the order number (obviously they couldn't cross reference with my name, address and date of order). I sent the order number. No response. I sent ***** an email asking for status. Again, she asked for the order number that was already in the email chain. I sent the order number multiple times with requests for status and was ignored. I put in a "ticket" twice and that was ignored... all over a 40 buck return. HORRIBLE CUSTOMER SERVICE - which, ironically they tout on their website as being stellar. This business is definitely a DO NOT SHOP - the order was delivered, but if there is a problem or defect I'm confident that this business will leave you on your own.

*******************, I have contacted our CSR Manager, and we have decided to refund you. Not sure the details exactly. We are glad you got the part you needed, and hopefully that's worth something. We would ask if you are satisfied with our response here that you would consider removing your negative review.Plumbersstock.com