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Business Profile

Skin Care

Lune

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

This profile includes complaints for Lune's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lune has 2 locations, listed below.

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    • Lune

      PO Box 1044 American Fork, UT 84003-0981

    • Lune

      1450 Blackhawk Blvd Mount Pleasant, UT 84647-5630

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 unit of nerve balm for 59 dollars on n my card .their add said they maintan 10000 units on hand at all time and to ecpext shipement in 4 to seven days and it's been 4 weeks and growing. When emailed they said they were having supply problems. But after reading all the complaints and coments on the coment sections of their add I decided to cancel my order and ask for my money back. Sense than if have received no response and their is no answer on the phone number they offered

      Business Response

      Date: 05/12/2025

      Hi, ******* ******* 

      We apologize for the delays! We do try to keep over 1,000 in stock at all times, but recently we've seen an unexpected increase in sales volume as customers continue to purchase Nerve Balm - it has become a national best seller. As a small handmade manufacturer in the USA, we are doing our very best to keep up with demand and we are expanding rapidly. 

      We attempt to respond to all email communication within 24 hours although in rare cases emails slip through the cracks. For the most up to date contact information, you can check out our contact page here: ****************************************
       
      The order was delivered on May 5, 2025. I hope you enjoy!

      Best,
      **** ** 

    • Initial Complaint

      Date:06/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 26th 2024,
      ,
      I recently ordered Lune pain relief cream (Lune **** ********* ****. Mount Pleasant Utah 84647).
      They assert that I signed up for a monthly renewal of the cream, I did not. I have emailed and called them with no assurance that I will not be continually charged and my credit card deleted. I believe this is a scam to squeeze money from the unsuspecting. I could use some help.

      Respectfully,
      ******* ***** * ******** ****** Essex, Ma. 01929

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a nerve care balm from them last month and did not enroll in subscription service but they enrolled me in one any way. I got the notification for the 2nd order being shipped and immediately responded to the email as they said in the email I could do and no response, sent 2nd email the next day no response, sent email to their "support" email and no response. went to their site and tried to recover my subscription but no response, followed their online steps to cancel my subscription but unclear how that worked. their product doesn't work other than being a lotion and I never do subscriptions. I want my money back and want to make sure they don't send me anything else

    Lune is NOT a BBB Accredited Business.

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