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Business Profile

Health and Wellness

SeaBiotix

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday June 16, 2023 I wanted to order a product online and went to seabiotix.com to place an order. While there I decided it was too expensive and got out of the web site. I then received an "text offer" to try the product for $4.95 US and I decided to do that. I went back into the site to place the order and several pop up screens came in for other products, which I did not want and tried to get to checkout screen only Finally I did and checked out. I then get a confirmation of my $4.95 order plus another order for a product that I did not order, but was obviously one of the pop up products, and a new total now of $59.72 US. I checked my Visa and sure enough I have 2 transactions going through my US Visa from "Viper quality superstore", not even the same company, as foreign currency $55.43 and $5.74. I immediately sent replied to the email saying this was not authorized and to cancel the order and refund my Visa immediately. In total I sent 3 emails to their customer service dept. On Sunday June 18, I got a call from Tricia, employee # ****, their "customer service" representative to tell me that I could not cancel my order because it was shipped. She refused to acknowledge I had emailed on the same day as the order to cancel the order, as well as I tried by phone, but was kept on hold for over 30 minutes and gave up. She said she could not refund my visa or do anything further for me. The phone number showing on my phone was ************ Mansfield, OH USA. She refused to have a manger call me, she refused to give me the company address. I will now pursue a refund through my Visa company, and will file a separate report to the Canadian BBB.

SeaBiotix is NOT a BBB Accredited Business.

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