Used Car Dealers
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Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/03/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car got repossessed for a text message this dealer received from me after i got a rude one from her twice 4/3/2024Customer Answer
Date: 04/04/2024
i was asking them to help fix my car as they told me when i purchased the car that they would fix anythinfg wrong with it, i was not ever rude to her until sjhe kept being rude with me here are my screen shots of this whole dealBusiness Response
Date: 04/04/2024
**************** entered into a contract on Jan 31, 2024 for a 2015 ***** Trax sold AS-IS with monthly payments due each month on the 31st. **************** Made two payments without ever mentioning anything wrong. Then On 3/27/24 *************** entered our business Very Angry with a print Out from the Local Parts store O'reillys ... Slapping it on My Desk .. Telling Me This Is what is wrong with the piece of s*** Very loud. I Tried to Reason with Her and Stated i would make a appointment for a Repair schedule quote. and it would require her making arrangements to Drop Off Vehicle and Make Arrangements to leave it .. She became Very angry using Obscenities. She then Chose to exit the building screaming obscenities. Take into consideration **************** Did Not want to leave the Vehicle to be looked at / repaired because it was her only form of transportation. so there is nothing i can do... So later on that afternoon i sent a text enclosed that i was trying to tell her .. we would look at the Car Yes and she would have to bring it in at 9 am and leave it . in which she responded the next day on 3/28/24 with "K" ... Then on 4/2 our system sent a friendly reminder that her payment was due on 3/29/24 and please call us to get the account caught up. in which she then responded multiple text messaging cussing . enclosed) along with AS-IS SOLD WITHOUT WARRANTY & MOTOR VEHICLE WARRANTY DISCLAMIER ALL SIGNED BY **************** ON 1/31/24. After 2 months of Nothing being said **************** feels that she can Talk to someone very very out of line. So with That Being said After Messages and Payment being Delinquent ... The Owner sent out Repo Man . Car was Picked **************** surrendered the keys after confrontation with Repo Driver. **************** was issued a letter sent via certified mail on 4/3/24 .Customer Answer
Date: 04/05/2024
I am rejecting this response because: THAT IS NOT HOW IT WENT DOWN I NEVER ONCE CUSSED HER OUT OR ANYTHING SHE IS CLAMING I HAVE A WITNESS OF HOW UNPROFESSIONAL SHE ACTED ***ARDS ME THAT DAY I WENT IN THERE AND ASKED HER IF THEY COULD DO ANYTHING ABOUT IT BEING REPAIRED , I WANT MY MONEY BACK OR MY CAR. THE *** TRUCK GUY SAID IT WAS BEING REPOED BECAUSE OF THE **** MESSAGE I SENT HER AFTER HER BEING TOTLALLY RUDE TO ME MORE THAN ONCE . YOU CANT GO AROUND BEING A RUDE PERSON TO PEOPLE AND EXPECT THEM TO KEEP TKING IT LIKE THE *** TRUCK GUY SAID I SHOULD HAVE BIT MY TOUNGE . WELL SHE SHOULD BE MORE PROFESSIONAL AND TREAT PEOPLE RESPECTFUL AND SHE WOULDNT GET THIS SAID TO HER. I WNT TO SEE THE CAMERAS I WUD OBE TO SEE HER PROOF OF ME BEING THIS WAY IN HER OFFICE . THERE IS NO PROOF BECAUSE I FOR SURE DID NOT ACT THE WAY SHE CLAIMING I ACTED SHE WAS RUDE TO ME FROM THE FIRST TIME I ENCOUNTERED HER , SHE IS THE ONE THAT SCREWED ME OVER , AND I PLAN ON SUEING HER IF I DONT MY CAR OR MY MONEY BACK .Customer Answer
Date: 04/05/2024
AND ALSO IF I MIGHT ADD ONE PAYMENT WAS LATE THE ONE I WAS GOING TO PAY THE *** OF REPOSSESSION AND THE TOO TRUCK GUY SPECIFICALLY TOLD ME IT WAS BEING REPOED FOR MY TEXT MESSAGE AFTER I GOT TIRED OF HER BEING A RUDE LADY TO ME
Business Response
Date: 04/12/2024
***************** was repossessed for NON Payment & ************** Attached is her Insurance Cancellation ending in Feb. and Upon Trying to communicate with **************** she is Very Argumentative and unable to Communicate. As far as repo Man stating whatsoever , He is a Independent Contractor and is assigned repo and I Have No Control Of How He gets them or his communication. **************** was sent a Certified letter after Repo . as well as attached in last email is Ms ******* Text, AS-is, and Motor Vehicle Warranty Disclaimer.Business Response
Date: 04/17/2024
***************** was repossessed for NON Payment & ************** Attached is her Insurance Cancellation ending in Feb. and Upon Trying to communicate with **************** she is Very Argumentative and unable to Communicate. As far as repo Man stating whatsoever , He is a Independent Contractor and is assigned repo and I Have No Control Of How He gets them or his communication. **************** was sent a Certified letter after Repo . as well as attached in last email is Ms ******* Text, AS-is, and Motor Vehicle Warranty Disclaimer.Customer Answer
Date: 04/17/2024
I am rejecting this response because: Thats a tta crock of c*** when i paid my payment for feb i supplied a valid copy of my insurance to them people when i made payment, i switched from root to assurance yes but never expired or cancled that is another lie these people continuously LIE. That day I went to see *********************** about getting the car fixed THIS IS NO LIE I HAVE A WITNESS , THAT LADY WAS YELLING AT ME FROM THE TOP OF HER LUNGS I TURNED AROUND LOOKED AT MY FRIEND AND WALKED OOUT THAT LADY WAS SO LOUD AND WAS STILL YELLING AT ME WHEN I GOT TO MY *** OOUT IN THE PARKING LOT I COULD STILL HEAR HER YELLING AT ME WHICH IS WHEN MY FRIEND YELLED BK AT HER ZAND TOLD HER TGO SHUT UP YOU STUPID *****, THEN THE **** MESSAGE YEA I GOT SOUR THAT TIME BUT ONLY WHEN I SIMPLY ASKED HER AGAIN ABOUT THE REPAIR ASND SHE COME OFF AT ME WITH "YOU AINT GONNA TELL US WHAT TO DO" UM EXCUSE ME NO WHERE IN THAT MESSAGE WAS I TELLING ANYONE WHAT TO DO I CANT HELP IT THAT LADY REALLY IS ILLITERATE OR JUST EMBREAD IM NOT REAL SURE BUGT THAT *** TRUCK DRIVER FAT OUT SAID IT WAS GETTING REPOSSESSED BECAUSE OF THE **** MESSAGES AND NOW SINCE IM RAISING ***** ABOUT IT SHE IS TRYING TO DIG UP STUFF TO HELP HER WRONG DOING WHICH IS C*** I PAID ALL MY PAYMENTS SHE HOSED ME OUT OF 3000 RIGHT OFF THE *** ON DOWN PAYMENT I DIDNT HAVE THE *** BUT TWO MONTHS I MEAN GIVE ME A FIN BREAK , THIS IS REDICULOUS AND IM HAVING TO WALK EVERYWHERE BECAUSE SHE CAN DISH IT OUT BUT CANT TAKEN IT THATS BULLCRAP I WAS SUPPOSED TO START A JOB THE VERY NEXT DAY AT ************ BUT BECAUSE OF HER LYING CHILDISH SELF I LOST THAT TO , IM ON THE ***** OF LOSING EVRYTHING I BEEN WORKIN HARD TO GET ALL BECAUSE SHE CHOSE TO BE A RUDE NOT PRFOFESSIONAL BUSINESS WHATEVER SHE HAS CAUSED TREMENDOUS STRAIN ON MY ALREADY WORTHLESS LIFE SO I PLAN ON GOUING TO ALL AND ANY LENGTHS TO MAKE SURE SHE IS EXPOSED FOR WHAT SHE IS AND THAT I WILL GO EVERY ANGLE TO WREEK HAVOK IN HER LIFE JUST AS SHE DID TO ME ALL I FIN WANT BK IS MY MONEY I WAS OUT ITS ONLY FAIR SHE GOT THE *** WHY SHOULD SHE KEEP BOTH I ONLY HAD IT FOR TWO FREAKIN MONTHS THE **** AINT FAIR *** ITS TRIFLING AS H*** NOT GOOD **** BUSIN ESS SO WHATEVER LIES SHE KEEPS SPITTING OOUT I WILL PROVE MY SIDE I GOT AL THE ***** I NEED BECAUSE I AM NOT A LIER AND I AM SORRY IF I HURT YOUR LIL O FEELINGS LADY BUT U CANT BE A B**** TO YOUR CUSTOMERS AND EXPECT THEM TO TAKE IT JUST AS THE *** DRIVER TOLD ME I SHOULD LEARN TO BIT MY TONGUE ,,, WHY YOU DIDNT BITE YOURS AND WHY DID THE *** TRUCK DRIVER EVEN READ THOSE MESSAGES THAT SO CHILDISH AND U NPROFESSIONAL TO DRAG OTHERS IN BETWEEN BUSINESS DEALS I GUESS U NEEDED A CHEERLEADER ON YOUR SIDE TO PUMP U UP TO DOOING THE SCABDLOUS **** YOU PULLED ON ME , THATS REALLY HEARTBREAKING THAT A GROWN WOMAN C OULD BE SO FREAKING CHILDISH YOUR PATHETIC AND YOUR COMPANY IS PATHETIC AND ITS A ROUND WORLD EVERYTING WILL ALWAYS COME BK AROUND KARMA IS GREAT ,. ALL I CAN SAY I HOPE YOU FEEL LIKE A BIG GIFL NOW CUZ REMEMBER BIG GIRLS DONT CRY SO DRY YOUR EYE SWEETHEART ITS GONNA BE A LONG RIDE
Customer Answer
Date: 04/19/2024
Ok tell me i didnt have insurance which is a lie i kept insurance up til yall pulled yalls c*** on me soo use another excuseCustomer Answer
Date: 04/22/2024
as you can see i had insurance in feb with a different insurance company DairyLand and if you don't know that tow truck driver why he able to read the text I sent ya when your rude a** got it handed back to ya , look it ain't right that you get to keep my money and my car I want one or the other I been consulting with a lawyer and he says I got a strong case so if we can't come to a agreement here then I'm moving on to his advising this is bull crapCustomer Answer
Date: 05/03/2024
i never missed a payment and aways had insurance tow truck guy specifically said its because of my text and he read the messages again that just shows how unprofessional u are . heres my insurance reciept lady id like to have my money bk yall stold from me plzCustomer Answer
Date: 05/23/2024
I WAS NOT BEHIND ON MY PAYMENTS NOT ONE OF THEM I HAD INSURANCE IN FEB I HAD IT THE WHOLE TIME I HAD THE *** I SUBMITTED MY PROOF I WANT THIS SETTLED I WOULD LIKE FOR ALL OF MYMONEY BACK OR A *** THIS IS REPETTIVE OF THIS BUSINESS AS I SEE THE OTHER LADIES REVIEW ON THIS SITE IF THEM WHEN CAN WE TAKE THIS TO ANOTHER LEVEL
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