Business ProfileforFoundation Automotive of Wichita Falls

Purchased a Used 2018 Chrysler Pacifica from Foundation Dodge Chrysler Jeep Ram, 2900 *****************, Wichita Falls, ** ***** in January 2024. A few days later we were out of town and it rained most of the time while our car was outside. On the way home the car started to leak from the ceiling on both sides of the middle row doors. We contacted our salesperson(*****) the next week and she informed us her manager wanted us to bring it back in, so they could take care of it (We have a text validating this). We live in ******** which is a 3-hour drive from the dealership, but we took to the dealership since they offered to repair for free. We take it to the dealership on 2/15/24 and during their inspection they discover the middle panel sunroof has a leak. The service worker (*****) wasn't very committal on fixing it for free and informed us that was up to his manager. ***** calls back a week later stating they were going to have a 3rd party vendor quote them a price to fix it as it may be cheaper to go that route. We informed ***** that was fine and we would bring back up to Wichita Falls, ***** as long as they commit to paying for it. We don't hear back from ***** for two weeks. I called two weeks ago and visit with a ******. She informs us ***** no longer works there and she would look into this and call back. We have not heard back from ****** and we text our salesperson again(*****) who has not text us back. I would like Foundation to honor their commitment considering they offered to repair it and we already took the vehicle back to the dealership when it's 3 hours away.