Monuments
Lancaster MemorialsAbout
This business has 1 alert
Important information
- Additional Info:
On June 16, 2023, BBB notified Lancaster Memorials of concerns in consumer complaints regarding the company's marketplace practices. Specifically, BBB identified a pattern of complaints where consumers alleged that:
- The company has failed to deliver the product that has been paid for in full or with a 50% deposit.
- The business was deceptive when giving the consumer a time frame for delivery of their product.
- Unreasonable delays for the delivery and/or installation of product.
- Difficulty contacting the business over the phone or via email; and/or when going by their physical location to discuss, the office is locked, and any messages left with an employee in person or via phone/email requesting a call back from the owner, were ignored.
Furthermore, BBB also noted in the review of complaints that only after consumers filed a BBB complaint, the company then resolved the issue, however; this only applied to 31% of the complaints reviewed.
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
As of July 12, 2023, Lancaster Memorials has failed to respond to BBB's inquiry and pattern of complaints.
Business Details
- Local BBB:
- BBB serving North Central Texas
- BBB File Opened:
- 7/24/2008
- Business Started:
- 5/9/1979
- Alternate Names:
- Bret E Hanes Law Office
- Lancaster Memorial
- Winters Hayes Monuments
- Winter-Hays Monument Co.
- Lancaster Memorial Group
Additional Contact Information
- Principal Contacts
- Bret E Hanes
- Customer Contacts
- Bret E Hanes
- Robert Lancaster, President
- Mr. Bret Hanes
- Additional Phone Numbers
- Other Phone: (940) 872-2244
- Other Phone: (940) 552-7581
- Other Phone: (940) 782-0965
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Other Resources
- State Bar of Texas
1414 Colorado St.
Austin TX 78701
Phone Number: (800) 204-2222
https://www.texasbar.com - Business Categories
- Monuments, Lawyers, Funeral Related Services
More Resources
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