ComplaintsforAAA Guardian Foundation Repair, LLC

• Initial Complaint

  02/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I bought my home about 4 years ago AAA Guardian Foundation repair came and repaired my foundation. After they left doing a very questionable job, i contacted the owners and discussed the issue with them, which was that they left my 2 story house unlevel by almost 3 inches. Which is ALOT on a house. The contact with them was ongoing for months, now they have blocked me from even their social media for sharing pictures of what they did to my home. My windows have over a 1 inch gap on one side and no gap on the otherside. My entire window frames are slanted instead of rectangular. My floor is extremely sloped. My roof began to leak where its coming apart from the stress for the house pulling away from its self. I called repeatedly to get it corrected. I was talked to very badly by both owners and lied to. I have recordings of how they spoke to me on more than one occasion when i was requesting them to come see the condition their crew left my home in, and pictures of the damages to my home due to their negligence. I cannot not use my den at all due to this issue. I have 2 quotes from other foundation companies to repair the damages they have caused which will cost me many thousands more. They have already communicated to me that they will not honor their warranty and repair the wrongly executed procedures on my foundation. So i would like my money returned so i can pay a more reputable company to fix my home. This damage has cause my electric bill to sky rocket anywhere from ***** to ***** dollars a month due to cold air pouring in all winter and the same for summer. I have those bills as proof as well. I am not the only one they have done this way. Please if you can help me resolve this i would be extremely greatful. I never want them to touch my house again. They sent out a crew that I could not communicate with because i speak only english and their crew spoke only spanish. I am Hispanic, but do not know spanish at all.

  

  Business response

  02/29/2024

  We inspected the property on 1/20/20 and determined that 14 piers were needed. This estimate was given to the realtor. The realtor stated that now because of the type of loan they were getting, they needed to get a structural engineer. An engineer came out on 3/9/2020 and wrote up a repair plan of 10 piers. We performed the recommended work on June 9th, 2020. The work that was performed was signed off by **************** as "perfect, Thanks!".
  On July 7th, 2020 the Engineer went back to inspect the work and stated everything was good. And because the structure has endured Pre-repair foundation differential movement, residual differential elevation or other cosmetic issues may remain following the foundation limited repairs, such as interior and exterior wall distress, door sticking, and doorway leaning. 
  We went back on 9/8/2020 to do a 90day follow-up, which we do on every property, met wife at the property and she stated that she didnt have time for us to do an inspection since she was taking the kids to school. Even after we confirmed the date and time of 9:30am with her, the day before. 
  We did go back on 10/2/2020 and agreed to lower 2 piers per the customers request.
  On 11/9/2020, The Client had the engineer write up to lower *******, per the clients request. AAA Guardian Foundation Repair reached out to the Structural **************** and asked what this was about. They said this was written up per the clients request. The client kept calling asking that they write this repair plan up. They never went back to the home to do an inspection for the adjustments. The client was adamant that they write up the adjustment plan. AAA Guardian Foundation repair agreed to make the adjustments on 12/28/2020, but the client must sign a document stating that the client understands that it was to improve the performance of the foundation and is not intended to level the foundation. The contractor determined the amount of elevation correction needed based on the reaction of the structure during the lift in order to minimize damage and additional stress. (please see attachment)
  We arrived at the home on 12/28/2020 @ 845am. We knocked multiple times, called numerous times, and waited. Finally, the Client called the office back and stated that they didnt want to do the repairs at this time because something had come up and that they would call us. AAA Guardian left the property.
  On 6/22/21 the client contacted the office and stated that they wanted us to come and inspect the property again, because they were not happy with the measurements. We informed them that we had tried to make the adjustments on 12/28/2020 but you cancelled the repair work. We did oblige the client and went to the home on 6/29/2021 @ 9am. They met us at the door with smiles and asked us to come in. Once we entered the property and shut the door, the client began using profanity and yelling. We calmly asked them to talk civil.They demanded that we tell them why their property was *************. We informed them that as we have stated in the past and as the engineer stated also, the slab was pour incorrectly and we have to take in consideration of the fireplace that is attached to the slab. And dramatically moving the Slab would jeopardize the structure of the fireplace, but we were willing to make the adjustments at their request, they would just have to agree to waive us from liability if and when something goes wrong. The Client became even more angry. We felt threatened,as the yelling became more aggressive. So, AAA Guardian Foundation Repair representatives left the property for our safety.
  As far as our crew goes, the race of our employees is irrelevant. We have only 1 person that speaks to the clients, which is the *******.Since the ******* oversees the job and this also keeps the confusion away. ******* and owner work together, and they do speak English. The color of ones skin shouldnt matter when performing work.
  We havent heard from the client since 6/29/2021 until this year, February 2024. At which time we were informed that the client was trying to get a video air on the news station about how he was wronged, and at the same time posting on our social media page about how he was wronged and shoddy work done on our end. WE HAVENT NOT HEARD FROM THE CLIENT AT THE OFFICE SINCE 6/29/2021.
  We have tried multiple times in the past to appease the client, but Im not willing to put my employees in a situation where they could be harmed or threatened. We have followed the repair plan per the engineer, as the engineer is in agreement that the structure was poured incorrectly and the repairs, we made are satisfactory to their request.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I signed a contract to have one half my house leveled. I was assured leveling one half of my house would help level the other half. I doubted this and asked Minnie, who represented herself as the manager. She assured me most people only have half their house leveled. First attempt was made 4-14-21. Job was a complete failure. Pilings were not as promised. New ridge was formed in inside flooring, making house less level than before. I called Minnie, She insisted she would come look at problems, remeasure sloping floors and start from scratch. She and Richard came out on 4-21-21, remeasured slope of inside floors, went under house and came back up suggesting they do more work on other half of house. I went under house with them as they suggested putting in permanent jacks and more piers and beams on second side of house. I asked them what they thought of work that was done. They said it was not as promised. They also said they would repair or pay to repair the damage to my HCAC unit and duct work their first crew did. I told them I was not committing to any further expense until they completed the work previously agreed to, satisfactorily. They begged me for a chance to make things right. I told them they could have one chance. They sent out a second crew the next day. House was even more unlevel, with a new ridge across floor and had more inside damage when that crew left. I called Minnie the next day. She said they never promised to level the house, that no house was ever level. She was snotty and disrespectful. We talked several times over the next few weeks. She wanted the balance of the contract. I wanted my deposit of $640 refunded and repayment of the $1979 it cost me to repair my HVAC unit and duct work her crew destroyed. On 5-10-21, I sent her an email outlining same. I never heard from her again. I felt like I was taken advantage of. I have doors that won't close. Windows that won't open and worsening cracks in walls.

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