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Business Profile

Property Management

Main Street Renewal LLC

Headquarters

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978 Customer Reviews

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  • Review from Michael S

    1 star

    02/01/2025

    Per their lease agreement on Page 29, urgent maintenance requests having no heat on days that are under 45 degrees. It took them 10 days to fix the issue and are offering zero compensation for my electric bill that will be around $1200 from November to February 1st. I had to buy space heaters to prevent potentially freezing pipes, I had loss of wages having to meet their vendor, the whole experience was a nightmare. We were experiencing polar vortexs in the month of January and I provided all this proof to MSR. They rejected my compensation as they believe they handled it in a timely manner. Im working with the City of ************* to open a case against this property management. I have documented everything and provided 13 pieces of evidence and these people will not help you. They are useless and I do not recommend renting through MSR. Check their BBB review in 2023 and the reg flags with how they handle maintenance requests. Nothing has changed, they are non-responsive in the portal, they have poor excuses for everything. Its ironic they emailed me asking for me to review them on here. Do not rent through MSR and save yourself the nightmare.
  • Review from Thomas D

    5 stars

    02/01/2025

    In the last few months, I have noticed a great "turn around" in the ************* of this Organization. I can actually talk to a "live person" on the Phone or "chat" with a person online....and they LISTEN to my needs...and respond.Six months ago, I would have given Main Street a *****but now must honestly give them a 5+.My wife and I were debating whether to "re-up" for another year...but this "turn around" convinced us that taking care of customers was a "high" priority for this company...especially after our two "back to back" hurricanes.Thank-you, Main Street
  • Review from Sharon B

    1 star

    01/31/2025

    I added my a family member to my application. Before they could complete it within a hours of starting it, he was kicked off after submitting the application fee. Then denied after submitted the money.
  • Review from Cash N

    5 stars

    01/30/2025

    I have rented from mainstreet renewal going on three years. It has indeed been a good experience with maintenance repairs done promptly and courteously.Sincerely,Cash
  • Review from Jasmine F

    5 stars

    01/29/2025

    This is my first year renting a house and I must say going with MSR has been the best decision! Easy to get in contact with for any problems or concerns I would recommend this company.
  • Review from Cindy E

    1 star

    01/28/2025

    Maintenance for their rental properties is very dismal. I have been having electrical issues that have left a breaker thrown. Their response time is well over a week and I do not feel safe in this house and apparently there is nothing I can do about it! I would recommend anyone looking at a Main Street Renewal property should immediately look elsewhere! Your safety is not worth the risk.
  • Review from Peter A

    1 star

    01/23/2025

    This company is predatory and spiteful be careful. Our lease was ending and we wanted to move to a new house with a different property manager because Main Street is horrible, we still put them as reference since its where we lived the last year. They send the new property management company an email saying we arent current on our rent even tho we owed them no money on rent. They will try their best to mess you up no matter if its before, during, or after your lease ends.
  • Review from Manjunatha S

    5 stars

    01/19/2025

    I have been with Main Street Renewal for 5 yrs now. I have had no issues so far. Responsiveness to maintenance requests has really improved from the earlier times and last request of mine was addressed and issue resolved in just a day. I would surely use them again in future.
  • Review from Amanda R

    5 stars

    01/18/2025

    Reported my sink was leaking and they had someone out here first thing the next morning. **** had it fixed within an hour!
  • Review from Kyle A

    1 star

    01/17/2025

    Main Street Renewal made me an offer on my house. The offer was a little lower than we were asking but we accepted the offer because we had a house that we had our eye on. The contract also states that we had to be out of the house by 5pm on the 24th Thats only 3 weeks from the date of the offer, we asked if we could have more time to move everything out but they said they would need a $250 deposit and $44 a day after the 24th so we decided to just make it work so we signed the contract. We rented a storage unit because the house we had our eye on was going to take 4-5 weeks to close on so we put down our $4000 in ******* money on the new house and proceed with that process. *** sent an inspector to look at the house and the said everything was good to go. 10 days before the closing day they sent us a mutual release because THEY miscalculated the taxes and they wanted to make a different offer. they came back with an offer $35,000 less than they originally offered. We could not accept that low of an offer, so we said no. We had already packed up everything, started moving it to a storage unit and payed $4000 ******* money to our new place. They had no sympathy, they also are refusing to give us the ******* money from our deal. So now Im out $150 for the rental $4000 ******* money on the house we were going to purchase All because THEY miscalculated taxes. They are a crappy company and I urge you not to do business with them

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