Business Profile

Property Management

Main Street Renewal LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

This business has 3 alerts

Pattern of Complaints

Read all 3 alerts

Complaints

This profile includes complaints for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,885 total complaints in the last 3 years.
538 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contacted Main Street renewal via phone and our app for an no ac issue with the outside temps over 90 degree with a heat advisory in effect mainstreet advised me that they can not come out this weekend to resolve the issue Main Street has violated there lease as the temp as In the house as sub 95 degrees and they still havent fixed it.
Business Response
Date: 07/24/2025
Main Street Renewal has reviewed the concerns. A vendor was assigned to address the ** issue, and we have received confirmation that all necessary repairs have been completed. Main Street Renewal considers this matter resolved.
Initial Complaint
Date:07/17/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received notice that I was being automatically enrolled into their version of renters insurance due to non compliance (not having the renters insurance). I was charged two fees. A non compliance fee AND the renters insurance ********* renters insurance was submitted and accepted by the company in January. In may, they claimed it was canceled, however, my insurance company stated they sent a follow up email stating my policy had not been canceled and I had not lapsed.Mainstreet still processed the non compliance fee and enrolled me in the renters insurance. Mainstreet is NOW claiming due to the missing word suite from the title of the company on my CURRENT renters insurance makes it invalid. They are refusing to remove the charges.When submitting my renters insurance, the name auto populated. This was not ever brought up as an issue until they tried charging me for the renters insurance.
Business Response
Date: 07/22/2025
Main Street Renewal has reviewed the concerns and coordinated with the ***************************** Upon further evaluation, it was determined that the charges were not valid, and charges were refunded and applied to the ledger accordingly. *** considers this matter resolved.
Customer Answer
Date: 07/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********
Initial Complaint
Date:07/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have had some continuous issues with this house. At first everything was fine. We paid $1995 a month when we moved here in 2022. Went up to 2150, now it is 2280. But fixing thing around here is hell! Our master closet has water damage in our ceiling, we've had them come out for the same spot three times! Then the garage door has been broken so many times and they come out and rig it until it break again. Their recording says they do not replace garage doors, but it keeps breaking. One day, we got home and our window was broken. Don't know how it got that way, put in a work order and STILL have not heard from them. Then the *** keeps telling us to do things to the house that is not our responsibility (pulling bushes from the yard, tree ***** needs to be removed, the vent on the home needs painting). We get letters threatening to fine us but that is on Main Street. I don't understand how our rent keeps going up, but we consistenly have issues that take so long to cover, not repair! Because as soon as it's fixed, it's broken again.
Business Response
Date: 07/24/2025
Main Street Renewal has reviewed the concerns. A vendor has assessed the broken window, and the estimate for repair has been approved. According to the vendor, the glass is a special-order item and is expected to arrive within 2 to 3 weeks to complete repairs.
Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charges: $667.00 Painting & Drywall Repairs Charges: $100.00 Late Fee Charges: $320.00 Repair/Replace Damaged Hardware (Smoke Detectors, Doorstops, Doorknob, Cabinet knobs, HTR, TPH, STB) Main Street Renewal are charging fees without any proof. When I have submitted the proof no holes were left behind. Also smoke detectors were left just no batteries were left behind. They were all in working condition. Normal wear and tear from a 5 year stay is expected. These fees are not valid.
Business Response
Date: 07/16/2025
Main Street Renewal has reviewed the concerns regarding the disputed charges associated with the security deposit for the previous residence at *********************. After a thorough review of the move-out documentation, photos, and inspection reports, the Security Deposit Team has confirmed that the charges assessed for painting, drywall repairs, and replacement of damaged hardware are valid and in accordance with the terms outlined in the lease agreement. At this time, no adjustments will be made to the account.
Customer Answer
Date: 07/16/2025
Complaint: 23598653

I am rejecting this response because: I do not agree with the total amount that was charged. Including the $100 late fee that was added without proof of what was owed prior.

Regards,

Shaquetia *******
Business Response
Date: 07/21/2025
*** has reviewed the concerns regarding the security deposit charges. Based on the move-out documentation and lease agreement, the charges for painting, drywall repairs, and hardware replacement are valid. No adjustments will be made at this time. This matter is considered resolved.
Customer Answer
Date: 07/21/2025
Complaint: 23598653

I am rejecting this response because: it didnt include if the late fee is valid. The $100 should be removed because I was unaware of the amount needed to be paid until the other MS ********************** home was ready.

Regards,

Shaquetia *******
Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an issue with MSR with leaving a rodent in the house costing me $3950 or so to get Terminix to remove said rodent and close up the several entry points to the said property. Now we have a septic issue in the house
Business Response
Date: 07/18/2025
Main Street Renewal has reviewed the concerns regarding both pest and plumbing issues at the property. Per the lease agreement, pest control becomes the residents responsibility after the first 30 days of occupancy. Regarding the septic issue, a vendor has been assigned and is actively addressing the matter. Further contact from the vendor is anticipated in the coming days to coordinate next steps.
Initial Complaint
Date:07/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a lease with MainStreet Renewal in early May. My move in date was set for May 31. I paid a prorated amount for May 31, the full months rent for June as well as a deposit. The total was $3,635.14 On midnight May 31, 2025 I received my access codes to the home. I arrived at the home at 12:30am to ensure the code worked and the lights were on for the morning move in. Upon arrival the front door was wide open. The back door was boarded up by a Mainstreet Renewal employee and another window was damaged due to someone throwing a rock through it. This led to a delayed move in. They are closed on the weekends so I had to wait until Monday to reach out. My emails went unanswered and attempts to speak with a supervisor were denied. Final repairs werent made until July 7. Over a month after I reported the damages. I was told I would receive a utility credit by Ghandi ******. I was also told I would receive a credit because I was unable to move in. I received a total credit of $340 after not being able to move into this home for over a month. Im now being told that the credit I received is non negotiable. Im being made to pay full rent for July even though I was unable to move into the home. Ive basically forfeited $1800 in rent for June although I never moved in, and now Im expected to pay full rent for July. ********* were connected 5 days prior to lease start date as required per the lease agreement.
Business Response
Date: 07/18/2025
Main Street Renewal has reviewed the concerns regarding the delayed move-in and related habitability issues at the start of the lease. A concession was previously applied to the account in recognition of the inconvenience caused by the delayed access and necessary repairs.
After a thorough review of the timeline, repair completion, and utility setup in accordance with the lease agreement, it has been determined that no additional credits will be issued. This decision is considered final.
Initial Complaint
Date:07/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this as a formal complaint and notice of lease termination for the property located at *******************************************. I received the keys on July 3, 2025, but did not enter the home until July 6. Within 7 days of accessing the property, I discovered a severe, active cockroach infestation throughout the bedrooms, closets, and carpeted areas. I immediately reported the issue by phone and through an online maintenance request on July 7. A licensed third-party pest control company inspected the home and deemed it uninhabitable, requiring multiple rounds of treatment. They also informed me that the property had been treated for this same issue just weeks prior to my lease start information that was never disclosed to me, constituting a material breach of contract. A carpet technician also assessed the flooring and confirmed it is grossly stained and harboring pests beneath. He advised against cleaning, as it would compromise pest control treatment. The conditions present a serious health and safety concern, and despite timely notice, no action has resolved the issue. For this reason, I am terminating the lease effective immediately. I request the following: Full refund of my security deposit, Prorated rent for the 7 days I had access, Refund of the remaining rent, as the home was never livable This complaint is supported by inspection reports, communication records, and photographic evidence. I will return the keys immediately and retain all documentation for legal purposes.
Business Response
Date: 07/16/2025
Main Street Renewal has reviewed the concerns raised regarding the pest infestation and overall habitability of the property. Our records confirm that the exterior siding issue has been addressed, with repairs completed by the assigned vendor. Regarding the reported pest control matter, we have received confirmation from the local team that treatment is actively in progress and is expected to be completed within 2 to 4 weeks. In response to your request, a formal lease termination agreement has been prepared and sent to you for your review and signature. Please review the document carefully, and once signed, return it promptly to ensure proper processing of the lease termination and any related account adjustments.
Customer Answer
Date: 07/16/2025
Complaint: 23580248

I am rejecting this response because: I have yet to receive any documents by Mainstreet Renwal to terminate my lease effective immediately. The keys were returned to the property as of 7/13/2025 and left at the home all house and car garage keys. I was informare by your customer service team on Monday 7/14/2025 that an email was sent awaiting my response but I have not received anything. He assured me he would send a request to resend the email. Today 7/16/2025 I chatted via text with a representative by the name ***** who also stated the same information and assured me that they would resent the email. I havent yet to receive anything but continue to receive maintenance/support requests/mainstreet renewal emails. Please send me all documents to *********************************.
I am requesting full refund of the total amount $4,506.53.
Regards,

******* ******-*******
Business Response
Date: 07/22/2025
Main Street Renewal has reviewed the concern. Our records indicate that the lease termination agreement has been sent multiple times to the email address on file. We are currently awaiting the signed document in order to proceed. If the email is not visible in your inbox, we recommend checking your junk or spam folder. Once the agreement is located, please review, sign, and return the document. For any additional questions or if you need the document sent to a different email address, contact our team for further assistance.
Initial Complaint
Date:07/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a home it blanked out as soon as I paid my money . I was denied than sent a email to submit my voucher. I kept calling getting different answers. I was first told the issue was renter report. To which several agents claim it had nothing to do with my credit. Being the website claims there is no minimum credit score. Next I was called by a so called manager who stated even though they know they will get paid by another agency. The just changed there policy to a minimum of ******* which doesn't make sense. But I'm not entitled to my application fee refunded. The home has been on the market for over six months, which means that they most likely are collecting application fees to pay the monthly feeof the home which term means they need no renters which causes them to collect all profit and they don't have to do any repairs because they are playing on fact that most applicants Are believing that their rental score has something to do with their rental history when in fact, it is their credit score listed as a different name . They also claim I change my phone number a lot which I don't for them to be able to send me a denial within less than a minute. They should've beenable to send me a report as well. They are false advertising.
Business Response
Date: 07/17/2025
Main Street Renewal has reviewed the concerns regarding the application process. All application fees are non-refundable, as outlined in the application requirements agreed to at the time of submission. At this time, the application outcome remains unchanged, and Main Street Renewal considers this matter resolved.
Customer Answer
Date: 07/17/2025
Complaint: 23578367

I am rejecting this response because:

Regards,

******** English

i told by agent (supervisor) that you just updated your requirement and you are working to update website. The website claims it doesn't have a minimum credit score but I was denied base off credit.mainstreet doesn't try to resolve any complaints.
Business Response
Date: 07/21/2025
Main Street Renewal has reviewed the concerns regarding the application denial. While our website does not list a specific minimum credit score, application decisions are based on a variety of screening criteria, which include but are not limited to credit history, rental history, and background information.
If you believe the information provided by ********** is inaccurate, you may dispute it directly with them by contacting ************** or via email at **************************** At this time, the application decision stands, and no further adjustments will be made.
Customer Answer
Date: 07/21/2025
Complaint: 23578367

I am rejecting this response because:

Regards,

******** English
as seen from other complains you give different reasons for denial. I called and spoke to different people. I was told you all are updating your policy. Your website is a lie. Your agent have bad customer service. Even the response is questionable
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 23rd I filed a maintenance request for the refrigerator in the home I am renting from MainStreet Renewal. A week later they assigned a technician to come to the home to inspect/repair. The technician arrived on July 1st and inspected the refrigerator and concluded that the refrigerator was irreparable and that he would put in a request for a replacement of the refrigerator. Now more than a week later a company attempted to deliver a refrigerator however I refused the delivery because the replacement refrigerator is not of like kind/quality specifically the original refrigerator was 26 cubic feet and the replacement refrigerator is 18 cubic feet. I called customer service and spoke to an extremely rude supervisor who told me that it is not their policy to replace the refrigerator with like kind/quality and that I would have to just accept whatever it is they are willing to do. I mentioned that the delivery persons mentioned that MainStreet does this often to their customers and that customers have refused the delivery and requested a like kind/quality refrigerator. I live in a four bedroom, two bathroom home and the replacement refrigerator is a size of refrigerator appropriate for a one bedroom apartment. Although I have been without a refrigerator for weeks the company has offered absolutely no concessions and is now forcing me to accept a refrigerator that is not appropriate for the size of home I live in. I am asking that MainStreet Renewal replaces the refrigerator with one that is similar in size.
Business Response
Date: 07/14/2025
Main Street Renewal has reviewed the concerns regarding the refrigerator replacement. As of July 10, 2025, a new appliance was ordered and is currently in transit for delivery to the property. Once the replacement has been successfully delivered and confirmed, our team will initiate a review to evaluate a possible concession in acknowledgment of the inconvenience experienced during this time.
Customer Answer
Date: 07/14/2025
Complaint: 23577013

I am rejecting this response because:
Response is vague and does not specifically address my concerns regarding the replacement of a like make/model/size refrigerator as the one currently in the home. I am unsatisfied with this vague response and lack of addressing the companys refusal to replace the non working refrigerator with one of like kind/quality/size. To be specific, I am seeking that the company confirm that they are indeed replacing the refrigerator with a like kind/quality/size.
Also, the ability to offer a concession should not be impacted by the delivery and acceptance of the new refrigerator as that forces me the customer to first accept a refrigerator prior to being offered a concession. This is a coercive approach.

Regards,

Devica Laltapershad
Business Response
Date: 07/15/2025
Main Street Renewal has reviewed the concerns related to the refrigerator replacement. On July 10, 2025, a new full-size appliance was approved by the local team and is currently en route for delivery to the property. This replacement was selected to appropriately accommodate the household's needs. Once the delivery is successfully completed, our team will proceed with a review to assess a potential concession in recognition of the inconvenience experienced.
Customer Answer
Date: 07/16/2025
Complaint: 23577013

I am rejecting this response because:
The response continues to be vague with no concise indication that the replacement refrigerator is of like kind/quality/size of the one that was in the home that no longer works. There is no specific answer to the actual size of the refrigerator. Full size is a vague description of the refrigerator that was ordered on 7/10/2025. There is no indication of the cubic feet nor model number of the replacement. Furthermore the company took action on 7/10/2025 without first contacting me, consulting with me about their next steps nor asked me about my availability for a delivery. I will not accept a replacement unless it is of like size/quality/kind, meaning it should be comparable to the refrigerator that was in the home. The company continues to act unprofessional with deceptive and vague communication and actions.

Regards,

Devica Laltapershad
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/30/25, I was charged $100 by my landlord for HVAC maintenance allegedly involving the replacement and/or cleaning of an HVAC filter. However, on 6/05/25, a Maintstreet Renewal technician named ******** visited my home regarding a dishwasher concern. During his visit, I mentioned that our back bedrooms receive very little airflow and become extremely hot. ******** advised me to submit a maintenance request for an **** company to check the ventilation. I specifically asked him if I would be charged for this service, and he assured me I would not. I asked again, Even if they find nothing wrong, I wont be charged? He confirmed that I would not. He explained that the **** company would inspect the vents for any blockages and examine the ductwork. I also informed him that I change both furnace filters monthly.On 6/06/25, two HVAC technicians arrived at my home. One remained outside while the other entered the house. The technician inside checked the furnace filters and stated they were clean. He then inspected the back bedroom and accessed the attic to examine the furnace. Afterward, he stepped outside and mentioned that he planned to clean the outdoor unit since rental companies often neglect HVAC maintenance. He later returned to the door and stated the unit was filthy, and we should notice improved airflow after the *********** no point did the technician replace or clean any filters inside the home.Despite my attempts to dispute the charge, it was upheld without any supporting documentation or verification of the services claimed. I am paying the $100 solely to remain compliant with my lease while I seek legal counsel.
Business Response
Date: 07/11/2025
Main Street Renewal has reviewed the concern. The $100 charge for HVAC maintenance will not be refunded, as residents are responsible for replacing HVAC filters after the first 30 days of tenancy, per the lease agreement.
Customer Answer
Date: 07/12/2025
Complaint: 23572569

I am rejecting this response because:
as no such service did occur.
Regards,

****** *****
Business Response
Date: 07/18/2025
Main Street Renewal has reviewed the concern. The $100 charge for HVAC maintenance remains valid, as the responsibility for replacing HVAC filters after the initial 30 days of tenancy is outlined in the lease agreement. As such, a refund will not be issued. Main Street Renewal considers this matter resolved.
Customer Answer
Date: 07/18/2025
Complaint: 23572569

I am rejecting this response because:
services stated did not occur
Regards,

****** *****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 3 alerts

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Main Street Renewal LLC is NOT a BBB Accredited Business.