Customer ReviewsforAAMCO Total Car Care

I took my truck to Amoco transmission a couple of days ago price for a thermostat possibly check the noise in my brakes it just started less than 3 weeks ago, they I drove my truck back to my house in friendswood and then they took my truck back to their shop I requested from management some pictures of the work they were saying I need a whole new brake system and he was going to provide me with the pictures and then the next thing he knew also had an appointment at 4:00 for work I had to return back to work I never received the pictures later on that afternoon he told me he could get the work done and I went ahead and allowed him to do the work even without the pictures cuz I trusted him, cuz they worked on my son's car a few years ago and he was he was okay with the work next thing I know I've returned to their shop they I went ahead and paid them and I said you did put the parts in the back of the truck and they did I went to another automotive shop cuz I looked at the parts and realized the parts the rotors did not need to be changed out the front brake shoes did not need to be changed out I have photos I still have the parts to prove that

This place is a big Disappoint! I took my car to the Aamco in Webster and Gary was very likable at first but quickly became a rude A$$! He basically threw me out of the shop treating me like an idiot and lying to me just because I question about my vehicle that has been in the shop for a month. When I took my car in, it took him less then a day to pull tranny and take it apart now three weeks later the car is still outside without the tranny in place and when I question him about it he basically called me an idiot and threw the fact that he has 27 year experience in my face. I am not an expert but 3 weeks is a bit long and my car still outside plus treating people like he did me is totally wrong!!! Yelling at me and pushing me out without a care about treatment to a client. Another thing they do was charge me $150 to look at then in two hours they call saying the need to pull tranny to see what wrong. When I talked to other shops they told me its a treat they do to get work in which they charged over 2K just to pull. By this time I am already 3K in the hole when other shops do the diagnosis without pulling. I'm so deep in it now it does not make sense to go elsewhere else I would. So before you go there call other places and stay away from Aamco.

Do not ever go to Aamco transmissions. Specifically Aamco in Webster. I went there because they were supposed to be the transmission experts. So I assumed they would be even better than a dealership. Nothing could be farther from the truth.. The 1st time they had my car for a few days short of a month. At no point during that time was I ever given an update.I would call them and every time I called Gary would give me the same speech. My car was almost done, they were test driving it, And it would be ready soon. So I would wait for a day or 2 after the promised date before I would call back. It was always the same speech I got from him. At 1 point a few weeks in I was told that they had discovered a mud that was bad it was bad, it was probably what had caused my car to go back to begin with, and they would fix it for free. It was an $800 part. They're not going to give away $800 unless they are the ones that screwed it up. And also if it was what was originally wrong, why didn't I find it weeks ago? Several times "bad seals" were the reason I was given when I had to call for an update. At 1 point I just drove up there after work, Gary was rather put out that I dared to just show up. After a month almost the car was ready to be picked up. I drove up there and was told I did not need to break it in it was ready to go it was ready to go. When I picked it up all the tires were at 20 pounds and you could not see out of the windshield. It was exactly like they had picked it up. How had they driven it dozens of times if the tires only had 20 lbs in them? So close to $4000 later I am back on the road. It lasted about a week. The car sometimes did not want to shift into gear right after you started the car. I called corporate and asked I'd the warranty was good at any Aamco.i was told that unless I was more than 50 miles from the original shop, I had to go back to the same place. So I call Gary and was told to bring it back by. I had to borrow a vehicle to drive to work and since the car still drove fine once it was in gear, I wasnt in much of a hurry to take it back to Aamco in Webster. I had to take my son to a hospital ER in Houston one night and decided for comfort's sake to to the car. At 2AM on 288 in the middle of nowhere the transmission went out. It would not shift into gear anymore. I called Gary the next day and was told that since I kept driving it, I had to pay to have it towed. After looking at it, Gary called me and told me the owner would not cover parts with my warranty, only labor. This implies it was my fault the transmission went bad. This time they had my car for nearly 2 ¹/2- 3 weeks. Still the same. No updates, "I am driving it myself," "it's almost done." We finally pick it up and it costs me over $1300. Now I am $5300 into this car. It made it less than 20 miles. It acted the exact same way. The difference was that this time it was Herself stuck on the side of the road. Strangely enough there was no talk about me paying to have it towed. Here's my question, where is my $1300 back? It obviously was nothing I did. This was supposed to be an all new transmission and all new parts since then. The man at Corporate said that with my type of transmission, Aamco Webster should have sent it back for a new one at the first problem they had. Never once has the owner contacted me. Update: Aamco has had my car for 5 days so far. I still have received no update. This makes a total of almost 2 months. They could have built a whole car by now Corporate called me back again. They were supposed to call the Webster store about my problems. I still have not been contacted about my car.

Where should I start. Poor service and lie after lie. Please stay away from this location as a matter of fact the Aamco brand in all. Corporate is at a lose as is the franchise. $4868.00 in the hole and as of this writing giving them my vehicle June 29- 8/19/2021 still no vehicle i hope im able to update this site.