Complaints

This profile includes complaints for DFW Estate Liquidators's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DFW Estate Liquidators

  537 Dill Rd Weatherford, TX 76085-6718

  
• 

  DFW Estate Liquidators

  1005 Carthage Way Arlington, TX 76017-6554

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own the property ********************************************************************* DFW Estate Liquidators provided estate sales services to me as well as removal of property. I have moved to ************ and and am selling my home.Their check to me bounced for *** on 5/23. They sent via Zelle $1,000 as partial payment on 5/27. ****** ****** will not take my calls and the owner **** ****** voice message box is full. I did tell the gentleman who answered ******** phone on 5/27 that I wanted the balance wired to my bank.. No answer as of May 30th.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted DFWLiquidators to handle the estate sale of my late parents. They did a magnificent job. At the end there were some items that were left out of the sale that they took to be included in another sale, I have not been paid for the items that were sold in the second sale.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an example of trusting the ratings from the better business bureau to judge your decision on quality businesses you can trust. I decided on *** Estate and Liquidation to do my estate sale after interviewing three companies. My ****** from experience is sale your goods to family and friends for a reasonable price while its an investment from thanksgiving a walk away theft in your face. The company was called and the manager came out to evaluate and explain the companys services that they offered. After the walk through he said that I could potentially sale around ****** of which he would get 45% of the sale and I would get 55%. My Realator and I decided that if the three come we interviewed he sounded the best. Although it could be less than ****** it was a possibility that I would get something close to *****. They took things from downstairs up for the staging and for the things that didnt sale they were left upstairs. Same as the garage things were left without returning to a desired location as was told. Thousands of things were not accounted for as they disappeared without a receipt. They had a tiny receipt for very few items. When I asked where was the refrigerator on the receipt they said it was under the items sold for furniture. Our valuables that were collected over the past 25 years were gone. Although I know they stole from me without me knowing upfront. They owe me $1,000.00 in damages to my home while removing a refrigerator as they destroyed the walls and front door facing and floor. I want this resolved and I also found out that they auctioned my things in another sale without informing me. This is deceptive practices.

  

  Business Response

  Date: 11/09/2023

  As a professional who has conducted thousands of successful *31343332303235363132* sales over the past 16 years, occasionally you experience one of those "red flag" clients where your gut tells you to just run. In the case of Mrs. ** we still however felt compelled to help her and her situation as we usually do. When meeting with her initially, Mrs. * kept insisting that I predict the amount in which we would sell / make. We never commit or agree to a specific amount due to many factors such as the overall success of the sale, item desirability, condition of items, demographics of the sale, etc. After her asking me multiple times, I stated to Mrs. * that we would "like" to see a $20k sale. I explained in great detail that this was not a promise nor a prediction. I did also tell her that due to the amount of staff, setup, research, pricing, labor, advertising & marketing that are utilized each week, the $20k benchmark is really what we need to make our efforts worthwhile. Again, this was explained in great detail and I also explained that the deciding factor is based on the turn-out & desirability of the items. To briefly touch on desirability & turn-out, The items in Mrs. *'s home were beautiful but extremely dated. Ornate gold & cream colored French Provincial & Floral designs were what we were up against. Not to mention the location for local passerby traffic was horrible. Regardless, we still conducted her sale professionally, with integrity and spent outside of he norm on advertising due to her unpopular location. In addition, the $15k amount that Mrs. * stated in her complaint was simply an amount she was hoping for and was conjured up in her own mind. 

  >

  Mrs. * failed to mention that she breached our contract on multiple occasions by removing committed items prior to the sale. Some items she made mention to and others she did not. I began to question Mrs. *'s honesty early on when I asked her about the nice leather sofa and cordless yard equipment that was committed to the sale at the time the contract was signed. She stated that she never committed the sofa when in fact she did. I never received a straight answer on the yard equipment. We did not deduct our commission on those items even though we could have per our contract. We did not deduct our commission on several items that were removed. Mrs ** did pay for a few un-expensive items later on in the process due to the fact that I was raising concern on items still being removed late in the process. Just to put this in context, when assessing a potential sale, we have to consider the potential value that is shown to us to be part of the sale. We are accepting the sale based on the items that we are told will be a part of the sale at that time. To remove items after the contract is signed and without communication is unethical. 

  >

  
  Our company uses commercial cash registers with pre programmed department keys. During the course of the sale, all items were rang up under those keys. The categories used for Mrs. *'s sale were: Jewelry, Collectibles, Decor, Tools, Furniture, Soft-goods, *************** Toys, *ousehold, Seasonal & Outdoor. I'm not sure what Mrs. *'s implication is about a "small receipt" as all receipts are typically small. Another concern on Mrs. *'s part was that the refrigerator was rang up under the category of Furniture. The registers that we use are limited to a degree therefore large appliances would go under the key that makes the most sense which is the Furniture key. The washer & dryer were also rang up under the furniture key in which she did display a photo of.

  >

  Mrs. *'s claim of "Thousands of items disappeared with out a receipt" makes absolutely zero sense. First, her entire sale only consisted of "hundreds" of items. The accusation of my firm stealing thousands of items or placing them in an auction is inflammatory, slanderous and baseless.

  >

  In regard to the damages: We were initially told to sell the refrigerator during the *31343332303235363132* sale.  A day or two prior to the actual sale, Mrs.* advised that we could sell the refrigerator during the *31343332303235363132* sale but that she would like for the buyer to pickup at a later date so that Mrs. * could continue to use the refrigerator. I did advise her that would be fine however she would have to deal with the buyer directly and facilitate giving that person access for pickup. This action on Mrs. *'s part would release us from any liability during the pickup since it was after the sale date and after the date stated on the contract. The buyer did show up and presented his receipt showing the purchase price of $500.00 plus tax. Mrs. * was reluctant to release the refrigerator due to the receipt showing the category of "Furniture". At that point in time, Mrs. * called my operations manager and threatened that if she didn't come to the home to assist, the gentleman would not be receiving the refrigerator. Needless to say, our ops manager had to drive over and convince Mrs. * to let the gentleman in so that he could remove the refrigerator in which she did. While the buyer was disconnecting the refrigerator, it quickly became apparent that the water line to the fridge had become calcified over the years (very common). This always requires a call to a plumber to replace the calcified valve. This was an issue with Mrs. *'s plumbing, nothing that we did and this would be the sole liability and responsibility of Mrs. ** Mrs. * demanded that we pay for the plumber and we didn't hesitate even though we knew it wasn't our responsibility. The plumber also had to cut a small square of sheetrock around the valve. She demanded that we repair the sheetrock. Again, even though it wasn't our responsibility, I drove out and personally repaired the sheetrock as shown in the photo's. During the sheetrock repair, I asked the family member who met me there if there was any house paint, and that I would go as far as to touch it up. She stated that the painters had just started painting and for me not to worry about it. A few days later, Mrs. * demanded that I pay several hundreds more for the touch up in which I simply ignored at this point. Mrs. * will not be receiving a refund per her request. 

  >

  In addition, Mrs. * has relentlessly continued to slander our company through various websites & social media as well as excessive texting and calling to the point of having to block her number. We are currently considering legal recourse for slander / defamation based on her documented accusations of theft primarily. We have never and will never operate or conduct business in an unethical manner. Thank you. 

   

  Customer Answer

  Date: 11/11/2023

  Complaint: 20730798
  
  I am rejecting this response because:
  The company stole a d resold my belongings, damaged my home, falsely advertised in the contract and resold my items in an auction sale posted on a BBB complaint website.  I desire that the company should not falsely advertise and deceive any other clients in the future as well as  not be a representative of the excellent businesses of the BBB.  The company should either be an estate sale company and not be an auction company as well.  Everything is posted to both businesses therefore they can purposefully sell st the clients home and again on the auction website which as a client no one knows what actually sold where since they dont allow the owner to be present at the sale. also I  require the original claim of $1,000.00 for repairs and labor to my home in which they are responsible.
  Regards,
  
  *************************

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12/22 I won an auction from this business. In the afternoon at approx 3 PM I went to go pay and pickup item (as I had done NUMEROUS TIMES BEFORE). Upon leaving to my surprise I found my Bank had held up a Thurs deposit until Mon.
  On the way as I found it was getting near the pickup close time of 4:00 PM at approx 3:47 I called and said I'd be there in 4 minutes. When I got close my Google maps didn't update my drive fast enough and it led me past a turn (before it updated) and when I routed back I arrived 4 minutes late. (There were still people there loading!) When I approached the door to come in the Auction lead told me I was 4 minutes too late. (I've never had ANY, OF LITERALLY HUNDREDS OF AUCTIONS, REALLY CARE ABOUT A FEW MINUTES.) She wanted to be a stickler so I said "fine if you want to play hardball" and just started walking off). **** ****: The OWNER told her to let me get my things so she yelled out to me to come get my things. Upon entering SHE gets hot and tells me "you only have a few minutes" as I swiftly walk to get my items. First I go to pay and she says "cash is not allowed" when I go to pay. Not that I planned it as I didn't expect the bank to holdback my funds for 4 days on another relatively minor amount. Even knowing that she was still curt, but took my money and I went and got my items in moments I was out and done.
  Upon leaving I started to mention to the owner that there were some hidden boxes of OLD family photos I'd found" but the Auction Mgr told me she'd tell them, then told me "thank you".
  Fast forward and because I was just a few moments late, even though I was polite and said nothing negative AS I'D FELT SHE WAS DUE - AFTER ALL I WAS A REPEAT CUSTOMER & ALL OTHER TRANSACTIONS WERE FINE) i GET THIS LYING ATTACKING EMAIL "Your request to leave bids at our future auctions has been declined. You have been permanently disallowed to leave bids due to multiple accounts with unpaid invoices." THAT IS A BLAD FACED LIE. EVERYONE IS PAID.

  

  Business Response

  Date: 08/16/2022

  On Friday August August 12, 2022 Mr. ******* ******* won an item in our online auction. As per our terms and conditions his credit card was charged at the close of auction. His card declined payment for insufficient funds. He was sent an email at 8:28pm advising him the invoice was to be paid the same day. 

  Invoice: Auction *** * **** - Invoice# **** DFW Estate Liquidators Online Auction

  Thank you for your winning bid however your credit or debit card was declined. Please
  contact us at ***** ******** IMMEDIATELY with a valid credit card  to resolve this
  matter.  If you change your card in hibid during the auction we do not have access to
  the new information. Please register with the card you intend to use.  We will not accept
  cash at pickup. You must provide a credit card for payment. Failure to resolve the day
  the auction closes may result in being blocked from any and all future auctions at our
  sole discretion. Unpaid invoices will be sent to a third party debt collector. Unpaid items
  will then be sold to the next highest bidder.

  Mr. ******* did not respond to the email. The following day Saturday August 13 we sent a text
  message as follows:
  Good afternoon. This is DFW Estate Liquidators. You won some items in our online
  auction however your credit card declined payment. Please give us a call before 3pm to
  get this invoice paid or the items will be resold to the next highest bidder. Thank you.

   

  Again, we did not receive any response. We are open for pick up by appointment only for paid invoices
  until 4pm. At that time the doors close. The latest appointment we schedule is 3:45pm. At 3:50 Mr.
  ******* calls to say he is four minutes away and coming to pick up his items. I informed him at that
  time his invoice was unpaid and he had failed to make contact with us. His response was that he was
  driving and would be there in four minutes. At 4:04pm he arrives. Our client is onsite and contrary to
  what Mr. ******* has stated there were no customers onsite. The client was meeting with the
  donation company. He was allowed in the door after some discussion. He was then advised again that
  we do not accept cash. It is clearly stated in our terms and conditions, payment terms and the email that
  was sent to him that this is our policy. He was very rude and advised us it didn’t matter and that was
  how he was going to pay. Monday morning after arriving at the office and looking at his account it was
  discovered that ******* ******* has three accounts under different variations of his name. William
  *******. ******* ******* and ******* *****. On his accounts he has been blocked by other auctions
  for various reasons. Our company does not generally allow bidders with poor history to bid in our
  auctions as most others do not either. It was determined that was why he has multiple accounts to try
  to circumvent the system. As per our terms and conditions (which he agreed to when registering for the
  auction) it does state that invoices not paid the same day may result in being blocked from any future
  auctions. When we emailed him and informed him that we were banning him he replied with a profanity
  laced email full of threats. He will not be permitted to bid in any future auctions with our company.