We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Student Loan Services

Brazos Higher Education

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The call I had with the customer service manager was above and beyond and I would even say they are worthy of kudos the way they promptly responded to my submission. That is certainly the way I envision quality customer service performing. I commend ********************** for going back to the prior loan servicer and the new one as well to straighten things out for likely many more customers that are probably in the same situation I was in.

    Regards,

    **** ********esentative gave me the NEW ACCT number. Now payments are going through, however after several calls to AES, they still charged us a late fee. I would expect they (AES and Brazos) would waive the fee seeing we had made multiple attempts to find the issue. I also found that although there is only ONE ACCOUNT, they have TWO SEPARATE ACCOUNT NUMBERS...one for ***** and one for **** ********. I called again to request the late fee be removed and AES said Brazos refused to waive the fee. She would not share with me a contact number for Brazos. If indeed Brazos is the one benefiting from a late fee, I likely should file on AES as well.The account numbers are as follows ****************** 004980952-02 AES ***** ******** ********** AES **** ******** **********

    Business Response

    Date: 06/09/2025

    Dear Mr. ********************** you for reaching out to address your concerns with regarding your daughter's loan on which you are a cosigner, and for your time on the June 5th call you had with our **************** Manager to resolve your matter. We are sorry for the inconvenience this has caused and are actively working towards resolution. As discussed, we have already begun working with your daughters loan servicers to rectify the issue and provide guidance going forward. We are also waiving the late fees incurred and will work to confirm that no negative reporting is made as a result of this error. Your business is highly valued, and we appreciate your feedback just as much.

    Should anything additional arise, please do not hesitate to reach out.

    Thank you for choosing Brazos Higher Education!

Brazos Higher Education is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.