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Find a Location

Kampermann Piano Center has 1 locations, listed below.

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    Business ProfileforKampermann Piano Center

    Piano

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    We provide piano tuning and repair services, piano lessons, new piano sales, music book sales.

    Products & Services

    Pianos, Books, Accessories

    Business Details

    Location of This Business
    8726 La Village Ave, Waco, TX 76712-8620
    BBB File Opened:
    1/6/2017
    Years in Business:
    10
    Business Started:
    6/28/2013
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Kampermann Piano Tuning
    • Waco Piano Gallery
    Business Management
    • Mrs. Jennifer Kampermann, Co-Owner
    • Mr. Raymond Kampermann, Co-Owner
    Contact Information

    Principal

    • Mrs. Jennifer Kampermann, Co-Owner
    • Mr. Raymond Kampermann, Co-Owner

    Customer Contact

    • Mrs. Jennifer Kampermann, Co-Owner
    Additional Contact Information

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I entered a verbal contract with Ray Kampermann to repair my Kawai Grand Piano Action during a phone conversation July 3, 2023. I informed *** that I would need the piano returned by July 24th. It was agreed at that time the cost of the repair would be $1500 with the understanding that the piano would be returned July 24, 2023.July 5, 2023 *** came to my home studio and proceeded to put my Kawai Grand Piano Action in the back of his uncovered truck.July 23, 2023, I sent a text message inquiry as to the status of my Kawai Grand Piano Action that was to be returned the next day. He informed me that he would be out of town from July 24 30th. August 14, 2023, I sent additional text message inquiry as to the status of my Kawai Grand Piano Action informing *** that my student needed to use that piano for *********************. September 18, 2023, per our last phone conversation he demanded an additional $400 and provided no return timeline for repairing and returning my Kawai Grand Piano Action.September 26, 2023, I send *** a demand letter to return my keyboard. He ignored it.December 11, 2023, I finally caught *** at his store. He would not let me in. I told him I want my piano. He said he is working on it and doesnt know when it will be ready. I asked him to let me see my piano and he said NO. He told me to leave.*** Kampermann has not yet returned my Kawai Grand Piano Action and has had it over 6 months when he agreed to give it back in two weeks. I have sent him numerous text messages during this time and can share them with you if that will help my case.Teaching piano is my livelihood. I now have a grand piano in my studio with no keyboard action. Its like having a car without an engine. It useless and I am desperate to get it back.

    Customer Reviews

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