ComplaintsforOccidental Life Insurance Company of North Carolina
Life Insurance
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Complaint Details
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Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company is taking money out of my account for a policy I never signed on for. I never even received paperwork in the mail about a policy. On addition I do have a policy with mutual of Omaha and this other company is using a portion of my mutual of Omaha policy they have been taking out since November. The lady aty bank said she had another customer who hasd the same thing happening.my bank gave me their phone number but that was for globe life insurance so globe life said it was them or any part of their other companies so they gave me another number for occidental. And that wasn't them either it was Sage insuranceBusiness response
02/22/2024
Our records indicate *************** called our office today where we explained her policy to her in detail. Per her request, we are mailing a Lost Policy Form and a form to change the beneficiary.
This is $15,000 NorthStar Legacy whole life insurance policy that was issued November 18, 2023. A recording of **************** agreeing to the policy is available and can be sent to her if she requests it.Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was with this insurance company for over 30 years. They notified me in November of 2023 and said that my insurance will increase to $164.00 monthly from $33 monthly, for a ******* policy (Term). I asked why and they said the 30 years is up, so they said December will be my last coverage for that policy. So, I told them I feel like that is too much and I will be looking around for a better price with the same amount of coverage. That is what I did, and I got insurance with their sister company for $120.00 monthly for a $******* policy. I called them on the 12th of December, 2023 and said I have coverage, don't draft my account anymore. They drafted my account on December 19, 2023 and it came right out. The agreement I had with them was $33 on the 15th of each month. I called them and asked why you drafted my account , because I never agreed to $167.00 let alone the amount that they took. I told them I am good at closing my account, so you can't draft my account again and put my money back into my account. I called weekly asking for my money and told them to send a check and they have done everything but sent me my check. I had to fill out a closing my account form, they sent me my tax paper, they email me another close my account form, and a letter that states they will be drafting my account on the 15th of January ****.Business response
01/22/2024
The policy has been cancelled as of December 15, 2023. A refund of $172.35 has been sent directly to your bank account and should be in your account by Tuesday. There will be no further drafts to your bank account.Customer response
01/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes, it is in my bank account. That is good enough for me.
Regards,
****************************************Initial Complaint
01/06/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Agent *************************** contacted my mom and uncle to change to a new policy which they did. He did not explain to them that the policy had a two year contestability period. My mom would not have changed. He also told her how to answer the medical questions which the first one was about oxygen which she was wearing when answering these questions which the question said it you answer yes you are not insurable. This company needs to do better with their agents and take responsibility for their agents. I needed that money to bury my mother and that is the reason she took out this policy so I would not have to worry about burying her.Business response
01/10/2023
We are unable to locate a policy based on the information provided below.
In order to correctly identify the policy and provide policy details, please verify as much information as is available:
Insurance Company Name
Policy Owners Name
Insureds Name
Policy Number
Date of Birth
Address
Last four digits of your Social Security numberInitial Complaint
10/06/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Ins. Agent, *********************** came to my apartment in August 2022 in reply to an ad for Final Expenses insurance. He spoke to my daughter and I.He offered me a policy for $20,000 and my daughter *************************, was offered a policy for $40,000. Both policies would cost $40 a month each. I was elated when he made a phone call to the company and we were both accepted. He requested two voided checks which I gave him. I received the filled out policies on Friday, Sept. 30, 2022.I was in shock when I looked over the completed policies. My policy was for $10,000 not $20,000. My daughter's policy was for $20,000 not $40,000. The cost of my monthly payment was $128.72 not $40.My daughter's policy was $78.00 not $40. What can we do to make this fair and equitable.Scamming the elderly and elderly abuse should be taken seriously.Elderly means OLD not STUPID!Respectfully submitted, ***************************** and ************************* ************************************************************Business response
10/10/2022
Premium rates on a life insurance policy are based on age, ***, tobacco use, health and amount of coverage. Based on the insureds information, we are unable to issue a policy for $20,000 and $40.00 monthly premium. Because the policy was not what ************** wanted, the policy was cancelled as of the original issue date. The last draft will be refunded once it clears the normal banking channels. This process usually takes 30 days.Initial Complaint
07/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The agent that came to sell us this policy lied. I was told this policy would cover illness and injury should my father be unable to work. My father is the policy holder and the policy was to cover payments of his mortgage in case he is unable to work. Upon attempting to file a claim it was discovered that this was only a life insurance policy that does not cover any of the items as discussed with the initial agent.Business response
08/08/2022
Unable to locate policy with information provided. Please send policy number, DOB and/SS#.Customer response
08/10/2022
Complaint: 17637574
I am rejecting this response because: I don't want to provide my Social Security number to the business.
Regards,
***********************Business response
08/12/2022
You can provide the policy number.Customer response
08/12/2022
Complaint: 17637574
I am rejecting this response because: Here is the policy number 0054255580
Regards,
***********************Initial Complaint
05/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I applied for life insurance with Occidental Life Insurance of North Carolina around the 17th or 18th of May. The following day I got a quote from Fidelity Life that was $20 cheaper and tried to call Occidental three times and left a message each time that I wanted to cancel my policy but they never called back. I went to my bank today to see if they could help me with keeping Occidental from drawing $50.66 from my account. I gave them the phone number and name of the agent I spoke and they couldn't match the number to the company and found out that this company works out of ***** instead of North Carolina. Occidental even tried a trial attempt to withdraw money from my account of $0.00. I got my account number changed today because the bank is saying it's a scam. Just thought you should be aware of this so that other people can be wary of them.Business response
06/02/2022
*************************** applied for and was issued a $5,000 Senior Choice whole life insurance policy that was issued June 1, 2022 with Occidental *********** of ** located here in **** **. We are not a scam and do not do business in *****. On May 20, 2022, Nigel ************************** the writing agent, spoke with one of our Client Experience representatives through our web site regarding the cancellation of this policy. The automatic bank draft was stopped and instructions were provided for agent to email a request for processing. On May 23, 2022, we received the email from Mr. *************** requesting the application be withdrawal the application that **************** no longer wanted to continue the policy. The policy was cancelled and confirmation was mailed May 26,2022. No premiums were received.Initial Complaint
04/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
When I signed up for this "policy" I was told I would receive my first years premiums back after the 1 st year, never did... I just now canceled the policy as I've changed employers and I had a cash value of the policy at cancelation according to the online account, they have said there was "No Cash Surrender value"... I think this "Company" is a scam.Business response
04/05/2022
************ applied for and was issued a Capital Legacy, 10 Year Modified Premium and Decreasing Term Life insurance plan. She selected the Flex Annuity Plus *************** as her cash accumulation option. This policy was issued March 5, 2020. Enclosed is a copy of the signed application and Statement of Understanding that breaks down the terms and provisions of the life insurance and the annuity products she was applying for. The policy contract was also mailed directly to *********** when the policy was issued.
March 28, 2022, we received a completed Policy Cancellation Form to cancel policy 005386917E, the life insurance. This was processed and confirmation was mailed. Policy 005386917F, the *************** is still active at this time and currently is holding a balance of $827.08 that is ************** funds. If ************ no longer wants to keep the ***************, she will need to contact us or complete and return the Policy Cancellation form that was mailed to her March 31, 2022.Customer response
04/05/2022
Complaint: 16982691
I am rejecting this response because: I have received NO policy cancelation form for any ***************. Please send another one in the mail.
Regards,
*************************Business response
04/05/2022
One will be mailed to Policy Owner.Initial Complaint
08/23/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I just want to cancel my policy and quit taking money from my bank account. I have called them to cancel my policy. They said they did so but money still keeps coming out of my bank account every month.Business response
09/15/2021
We have no record of Mr. ******* contact our office regarding his policy since the policy was issued August 16, 2019. We are unclear who he was contacting. We have stopped all future drafts and we will need the attached Policy Cancellation Form completed by Mr. ******* and returned to our office. Upon receipt, the policy will be cancelled and confirmation mailed.Initial Complaint
05/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I opened a Roth IRA though deductions from my pay with my employer and the company opened a life insurance policy using the money I was saving. I did not request nor want a life insurance policy. I have been telling the company to not use the money I am saving since February 1, 2021 to stop taking my money and they have not. I have called and change the contribution amount from payroll to get them to stop, but they continue to use my money. I want a refund for all the money deposited from my check.Business response
06/16/2021
Ms. **** ******** has been in contact with our company and she was sent a billing statement on policies as she requested. The policies have been put on direct bill until the cancellation form is received to cancel policy. At that time the complaint will be reviewed and it will be determined if a refund will be granted. I would advise Ms. ******** to complete the cancellation form as directed. Being on direct bill, the policy will lapse if no further premiums are sent in.
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Customer Complaints Summary
10 total complaints in the last 3 years.
2 complaints closed in the last 12 months.