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Find a Location

Stonehaven Dental has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Stonehaven Dental

      824 Hewitt Drive Waco, TX 76712

    • Stonehaven Dental

      2030 Height Dr. Ste 2 Harker Heights, TX 76548

    Business ProfileforStonehaven Dental

    Dentist
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Stonehaven Dental has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Stonehaven Dental

        824 Hewitt Drive Waco, TX 76712

      • Stonehaven Dental

        2030 Height Dr. Ste 2 Harker Heights, TX 76548

      Location of This Business
      824 Hewitt Drive, Waco, TX 76712
      BBB File Opened:
      11/15/2016
      Years in Business:
      10
      Business Started:
      2/24/2014
      Business Management
      • Mr. Tony Li, Associate General Counsel
      Contact Information

      Principal

      • Mr. Tony Li, Associate General Counsel

      Customer Contact

      • Mr. Tony Li, Associate General Counsel
      Additional Contact Information

      Fax Numbers

      • (254) 420-4213
        Primary Fax
      • (254) 699-7169
        Other Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/08/2021

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      04/28/2021 I received a quote from Stonehaven Dental for an exam, cleaning, tooth extraction, and bone-graft. My portion of the quote was a total of $435.36 and my insurance was to be charged a total of $749.36. I paid my **** via credit card on 04/28/2021 Stonehaven dental proceeded to charge my insurance amounts that were vastly different than what is on my quote. The total charge to my ***************** was $2,673.00. My insurance only paid $349.60. Stonehaven dental has also charged my insurance for four procedures that were not on the original quote, nor discussed with me at any time. D0150 -- Not on quote -- **************** $96.00 -- Ins paid $42.27 D0180 -- Not on quote -- **************** $103.00 -- Ins paid $0.00 D0210 -- Not on quote -- **************** $143.00 -- Ins paid $80.42 D0330 -- Not on quote -- **************** $121.00 -- Ins paid $66.84 D4267 -- Quoted $390.72 -- I paid $78.15 -- Ins billed $1043.00 -- Ins paid $0.00 D7210 -- Quoted $162.07 -- I paid $32.42 -- Ins billed $308.00 -- Ins paid $160.07 D7953 -- Quoted $229.28 -- I paid $45.86 -- Ins billed $599.00 -- Ins paid $0.00 D4346 -- Quoted $71.65 -- I paid $14.33 -- Ins billed $109.00 -- Ins paid $37.35 D4381 -- Quoted $83.00 -- I paid $16.60 -- Ins billed $83.00 -- Ins paid $0.00 D4921 -- Quoted $17.00x4 -- I paid $17.00x4 -- Ins billed -- $17.00x4 -- Ins paid $0.00 D4999 -- Quoted $180.00 -- I paid $180.00 -- Ins NOT billed Worth noting that the D4921 my insurance was quoted to pay $0.00 but Stonehaven tried to **** them anyways.On 10/30/2021 Stonehaven mailed a **** that states I am 90 days overdue for paying my balance of $563.98 and the due day is 11/02/2021. No explanation as to what the charge is for. Simply I owe them more than what I was originally quoted to pay, that I was over 90 days overdue, and had to make a payment 3 days after this **** was postmarked. This is the first **** I have received from Stonehaven since my treatment.

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      anita r

      1 star

      08/19/2023

      You definitely don't want my review on here. I sent a 5 page letter to the Better Business Bureau about this place and what they did. I went in and asked for 2 teeth to be filled and after being escorted to have ****'s, consultation and the office manager I was handed a "quote" for "their plan". Almost $11,000!!!! During the consultation I asked the Dentist if he was going to fill my 2 teeth and he point blank said "No". Don't waste your time going there.

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