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Business Profile

Credit Union

Educators Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Educators Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Educators Credit Union has 3 locations, listed below.

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    • Educators Credit Union

      501 W Hwy 6 Waco, TX 76710

    • Educators Credit Union

      1845 W Lake Shore Dr # 1 Waco, TX 76708

    • Educators Credit Union

      PO Box 20728 Waco, TX 76702-0728

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/30/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In regards to the late **** Alvena ******, member #***** at Educators Credit Union (ECU), ****, **, her estate has been probated. I am her son and the court assigned, independent executor. One of her beneficiaries, my sister, **** ****** *****, has disclaimed her inheritance (as allowed by Texas Law). She visited the *** branch office on 10 June 2024 to notify them as such in person and in writing. They indicated to her at that time that this was fine. However, after three visits to *** over the past four months, to date, I have been unable to access the funds in question in order to distribute them to the appropriate remaining beneficiaries. I am being told that Ms. ***** cannot disclaim her inheritance. Two employees, including one claiming to be a Vice President, maintain they have never heard of a procedure that allows a beneficiary to disclaim their inheritance. It is worth noting, that during this same timeframe, three other financial institutions where my mother maintained holdings, had no problem allowing the beneficiary to disclaim her assets, so subsequent access was granted immediately. I am not saying that the above represents fraudulent or deceptive practice, but giving the rather dubious record of this credit union over the last few decades, the possibility certainly did come to mind. But I do believe my attempt to ****** outside assistance is indeed warranted. Much thanks in advance for your assistance or forwarding to an appropriate organization.

    Educators Credit Union is NOT a BBB Accredited Business.

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