Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged by SimpleBills for estimated future electricity usage of over $300 for the upcoming billing cycle. I have not used this electricity yet, and my monthly electricity usage has never reached that amount. This estimate is not based on my personal usage history and appears arbitrarily inflated.Additionally, I am being charged this estimated amount at the same time as I am being billed for my actual usage from previous months. I am not allowed to select partial payment and pay only for the electricity and trash I have actually used. When I called to resolve this issue, a customer service representative named Quezel informed me that partial payment is not allowed over the phone, by mail, or on the website for final bills. Since this is my final billbecause my lease ends on 08/31/25 and my account with ********************** ends thenpartial payment is not an option. This means I am forced to pay in full for both a completed month of service and a future month that has not yet occurred.Quezel stated that if I use less electricity than their estimate, I would receive a refund. However, as a past SimpleBills customer, I know that after the lease ends, customers are locked out of their ********************** accounts. This prevents them from monitoring usage, advocating for refunds, or verifying charges. Several residents in my apartment building have experienced this issue: they paid inflated final bills, trusted that refunds would be issued, but never received them and had no means to prove their true usage or dispute charges.I requested escalation during my call, but management was unavailable and has not followed up.This billing practice is predatory and unethical. I request that SimpleBills remove the estimated future usage charge and limit billing strictly to electricity I have actually used.

  Business Response

  Date: 07/22/2025

  Hello *****,
  
  Thank you for your response. I apologize for any inconvenience and would like to provide additional clarity regarding your recent experience.
  SimpleBills estimates your final bill so you can complete your move-out process once you receive your Final Move-Out Statement from your property. To ensure accuracy, we calculate your estimated final bill using utility charges from your most recent bills, covering at least 90 days of billing. Specifically, we determine your average daily utility charge for each utility and multiply that by the number of days in the estimated period. Since your estimated final bill is based on recent utility bills, please consider any factors that may have influenced your recent utility usage. Our goal is to make your estimated final bill as accurate as possible.This billing procedure is outlined in our Terms of Service, Section 4, which you agreed to upon sign-up. Additionally, you should have received a notice from your property to prepare you for this type of final billing.
  
  Upon reviewing your invoice #********,you will see it includes both actual and estimated utility charges through your lease end date of 8/31/2025. The charges consist of 60 days of actual electricity consumption (4/8/25-6/6/25) and an estimated 86 days (6/7/25-8/31/25)of electricity usage, as well as 61 days of flat trash charges and an estimated 62 days of flat trash charges. This explains why your bill is higher than your usual 30-day billing period.
  
  We would like to offer you the opportunity to true-up your final invoice with SimpleBills if you believe that our estimations could be higher than what your actual provider billing could be. This is an opt in process and does require action on your part. In order to be eligible for reconciliation, you must first settle your estimated final invoice and then fill out this form within 30 days of your lease end date. Here is the link to the true-up form. ******************************************************************* be sure you are logged into your account for the link to work properly. Once filled out, you will receive a confirmation email. As soon as we receive the bills from the providers, we will begin the true-up process.Please keep in mind this is a manual process and will take several weeks. 
  Once the form has been submitted, it can take 8-12 weeks to receive all actual bills for estimated usage periods from the provider, depending on how many billing cycles were estimated and how long it takes the provider to issue the bills after the consumption occurs. You will receive an email once it has been posted to your SimpleBills account.  
  
  I hope this information is helpful. If you need further clarification on these bills or have any other questions regarding your account, please contact our customer support department.
  
  Sincerely,
  SimpleBills Management
  

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am moving out of my residence on July 31st, 2025. I stayed in a four bedroom, four bathroom apartment. My utility bill for each month has never went past $100. I received my bill for this month and my bill was $248.17. I contacted the business and was told that my last bill was based on an estimate made by the company. I dont understand how you can estimate how much you think my bill is going to be especially when one of my roommates moved out more than four months ago and another one left for the summer more than a month ago. So Im confused as to why the utility bill would be the highest its ever been when its only two of us living in the apartment currently. Two people are not using more utilities than four people. The bill was due on June 26th but I did not have an extra $215 dollars to spend with rent coming up. I asked them for a tru up form which means they will refund the money if my actual bill is less than what they estimated and the agent told me I couldnt get one. I know for a fact my bill is going to be lower than the estimated and I would like to be paid the difference between the two because they are essentially taking extra money that didnt need to be collected.

  Business Response

  Date: 07/08/2025

  Hello ******,
  Thank you for your response. I apologize for any inconvenience you have experienced and would like to provide additional clarity regarding your recent billing experience.
  SimpleBills estimates your final bill so you can complete your move-out process from your property. To ensure the estimated final bill is as accurate as possible, we calculate it based on 90 days of your past utility usage, taking into account your personal consumption patterns. This final billing procedure is outlined in our Terms of Service,Section 4, which you agreed to upon signing up. Additionally, since we work in conjunction with your property, you should have received a notice to prepare you for this type of final billing.
  Upon reviewing your invoice #********,you will see that it includes both actual and estimated utility charges through your lease end date of 7/31/2025. The charges consist of 32 days of actual electricity consumption and an estimated 59 days of electricity usage, as well as 33 days of actual water consumption and an estimated 80 days of water usage.This explains why your bill is higher than your usual 30-day billing period.
  Unfortunately, since the final invoice was not paid by the due date, you are unable to request a true-up of the estimated billing. If you have any questions regarding the actual billing during the estimated period, you can view the details under the "My Billing" tab on your SimpleBills account.
  I hope this information is helpful. If you need further clarification on these bills or have any other questions regarding your account, please contact our customer support department.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You all took out of my account $697.00 without my permission. You say that it was due to the water and sewer bill from February thru April when I paid the bill through another company for those dates of service.

  Business Response

  Date: 07/10/2025

  Hello,

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience this billing issue has caused.

  
  We have carefully reviewed your account and identified the problem. The charge you received was the result of duplicate bills and accounts in our system, which incorrectly generated invoices for water and sewer service for February through April.These duplicate charges led to an unintended force pay transaction, which is part of our Terms and Conditions for collecting past-due balances.
  
  We recognize this was our error and have taken steps to correct it. We have issued a credit of $386.08 to your current SimpleBills invoice, resulting in a credit balance on your account. This credit ensures you will not be charged again for these duplicate amounts and that your account reflects the correct balance going forward.
  
  We have also updated our system to remove the duplicate accounts and prevent this issue from recurring in the future.
  
  We understand how stressful and upsetting this situation was and truly regret that it happened. Our team is committed to delivering accurate, transparent billing, and we recognize that we fell short in this case.
  
  If you have any further questions or would like to discuss this in more detail, please dont hesitate to reach out to us directly. Were happy to help ensure everything is fully resolved and your account remains accurate moving forward.
  Thank you again for giving us the opportunity to make this right.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SimpleBills is who the company I rent from uses. There are several condos in a row hooked together. They use my water meter to read and split the water bill up equally among all of the renters which to me should be illegal. They mess up frequently and charge me for everyone and then my neighbors have a zero charge and we have to call and sit on hold forever to correct this.

  Business Response

  Date: 07/10/2025

  Hello,
  Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience this billing error has caused you.
  
  We understand how upsetting it is to be incorrectly charged for water usage, especially when it leads to repeated phone calls and emails to resolve. We take these concerns seriously and want to assure you that your feedback helped us identify and address the root of the issue.
  After a thorough review, we discovered a configuration error in how the water meter data was being allocated among your buildings units. We have corrected this error in our system to ensure your meter is now read and billed accurately. Your current invoice has also been updated to reflect the correct charges.
  
  We also want to clarify the billing history for transparency. While there were errors in a few months, they were corrected promptly before payment was processed. Below is a breakdown of your invoices:
  July 2025 Incorrect, fixed prior to payment
  June 2025 Correct
  May 2025 Incorrect, fixed prior to payment
  April 2025 Correct
  March 2025 Correct
  February 2025 Correct
  January 2025 Correct
  December 2024 Correct
  November 2024 Correct
  October 2024 Correct
  September 2024 Correct
  August 2024 Correct
  
  We understand that even with timely corrections, these errors caused you unnecessary stress and extra work.We sincerely apologize for that. To prevent this issue from recurring, we have updated our internal processes and system configurations to improve accuracy moving forward.
  We recognize the time and effort you spent to resolve this matter, and we are truly sorry it took so long to get it right. Our team is committed to delivering transparent and accurate billing for all residents, and we regret that we fell short in your case.
  
  If you have any further questions or notice anything that still seems incorrect, please dont hesitate to reach out to us directly. Wed be happy to review your account personally to ensure everything is accurate going forward.
  Thank you again for bringing this to our attention. We appreciate the opportunity to make it right.
  
  Sincerely,
  The SimpleBills Team
  

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SimpleBills enrolled me in their electric service without my knowledge or consent. When I initially signed up, I believed the service was solely for water billing. In early April, SimpleBills attempted to transfer my electric account with *** into their name. I immediately intervened and believed the issue was resolved.However, I later discovered that the electric account had still been in SimpleBills name for several days, resulting in a bill that included $12.98 in service fees. Shortly after that, I received an unexpected refund of my $302 electric deposit from FPL. At the time, I was unaware this was because the electric account had been switched out of my name. Since I believed I was no longer responsible for the deposit, I used the refunded funds.Once the account was correctly returned to my name, FPL recharged me the $302 deposit, causing significant financial hardship. Making matters worse, SimpleBills againwithout my permissiontransferred the electric service back into their name, creating ongoing instability and confusion with my utility account.Their service does not allow customers to control or reduce their electric bill and includes additional fees, which I would be forced to pay indefinitely. I never agreed to transfer my electric account to **********************, and I made efforts to stop this from happening.Requested Resolutions:Removal of all charges and fees associated with the electric account while it was in SimpleBills' name.Assurance that SimpleBills will no longer interfere with or attempt to control my utility services without my express permission.Ideally, I am requesting that SimpleBills reimburse the $302 electric deposit I was forced to repay to FPL due to their unauthorized transfer.Alternatively, I am willing to continue using SimpleBills for my utility billing if they issue a credit for the $302 deposit to offset the financial damage caused by the initial mistake.

  Business Response

  Date: 06/06/2025

  Dear ******,

  
  Thank you for your response, and Id like to sincerely apologize for any confusion or inconvenience youve experienced. Id also like to provide additional clarity regarding your recent billing concerns.
  
  SimpleBills is contracted by your property management company, *******, to facilitate utility billing services on their behalf. During the recent transition from Progress Residential to Maymont Homes, there was some overlap in determining which utility accounts ********************** would be responsible for managing and your electric account was impacted.
  
  To resolve the issue, a credit in the amount of $302 has been applied to your SimpleBills account. This credit offsets the deposit charge resulting from the account conversion and, as discussed with our Resident Support Team Lead, it will remain on your account and be automatically applied to future invoices.
  
  Going forward,SimpleBills will continue to manage the electricity and water services at your residence located at ******************, and you will receive monthly invoices based on your actual utility usage.
  As a third-party utility management provider, our top priority is billing accuracy and transparency.All charges on your invoice are directly based on utility bills received from the providers and usage data from utility meters. We are committed to providing full visibility into the origin of every charge on your account.
  
  We hope this resolves your concerns. Should you need further clarification or have any additional questions, please dont hesitate to reach out to our Customer Support team.Were here to help.

  Sincerely, 
  SimpleBills Management Team 

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against simple bills regarding their billing practices, which I believe are unfair and potentially fraudulent. I am experiencing significant issues with the amount I am being charged for electricity, and the company has failed to provide a clear and detailed breakdown of my usage and the associated costs.I reside in a shared living arrangement with roommates at ********************]. The electricity bill is divided amongst us, but the charges I am receiving are consistently and unreasonably high. Despite multiple requests, simple bills has been unable to provide a transparent explanation of how my portion of the bill is calculated. They cannot offer a detailed breakdown of kilowatt-hour usage, specific meter readings, or a clear explanation of the various fees and charges included in my bill.Specifically, I have observed the following issues: * Excessive Charges: The amount I am charged is disproportionately high compared to my known electricity usage and the usage of similar households in the area. * Lack of Transparency: has failed to provide a detailed and understandable breakdown of my bill. Their explanations are vague and do not address my specific questions. * Consistent Issues: I have found through conversations with other residents and online forums that I am not the only person experiencing these problems with ***************** Name]. Many others have expressed similar concerns about excessive billing and a lack of transparency.I believe that [simplebills] is engaging in deceptive billing practices and potentially scamming customers. I request that the ********************** investigate this matter and take appropriate action to ensure that the company provides transparent and accurate billing to its customers.I hope that your intervention will help resolve this issue and protect other consumers from these unfair billing practices.Thank you for your time and attention to this matter.

  Business Response

  Date: 03/19/2025

  Hello *******, thank you for your response. I wish to apologize for the inconvenience and hope to add additional clarity to your recent experience.
  Simplebillls is contracted by property management companies across ******* to assist in their utility billing to their residents. With this, Simplebills collects and pays all the utility bills for the home. We then will invoice the resident's homes based on the lease term you signed with the property management company.
  As a third-party utility management company our goal is always billing accuracy. This means we bill based on the charges from each provider we manage. All of our utility billing is a direct reflection of bills given to Simplebills directly from your utility providers and utility meters. We always provide full visibility to each bill associated with each charge.
  The electric bills for your unit are based on actual submetered usage measured in your unit and would be reflective of consumption in your unit during the listed billing period. In this case, the submeter is reported directly by Simplebills and displays what this charge is for and the duration it spans. If you want a clearer view of this billing, PDFs are available under the My Bill tab on your Simplebills account. By looking at the **** you will see the cost per KwH being charged as well as the start and end dates of each meter read.
  After reviewing your account, your electric billing usage is similar to that of past year-over-year consumption and we have not detected any consumption issues for this unit. If you suspect there could be a maintenance issue that would result in an increase in electricity consumption we would advise you to speak with your property directly regarding maintenance. Additionally, your account is delinquent with all past bills remaining unpaid and as a result, all past billing has been forwarded to your property for collection of funds.
  If you have further questions regarding maintenance or anything else related to the property itself, we recommend you have a conversation with your property directly. Simplebills only manages utility billing for the property therefore would not be responsible for reductions due to maintenance.
  I hope this information was helpful. If you would like more clarification on these bills or anything else regarding your account, please contact our customer support department

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has been billing me for utilities even though i moved out months ago. I also have no choice because they wont let me remove my bank information. Every month they state its my final bill. This company is predatory and literally stealing my money monthly.

  Business Response

  Date: 03/07/2025

  Hello ****, thank you for your response. I wish to apologize for the inconvenience and hope to add additional clarity to your recent experience
  After reviewing your account, ********************** has a lease end date of 11/30/2024 on file for your lease with **************
  Your account has only been billed for the dates within your lease responsibility. Your final invoice ******** was your final invoice which covered the usage dates of 11/26/2024 through 11/30/2024. Now that this invoice has been settled your account is considered closed. Your payment method has now been removed per your request now that your account is considered closed.
  I hope this information was helpful. If you would like more clarification on these bills or anything else regarding your account, please contact our customer support department

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has the WORST system anyone could ever use. They add on bills from 3 months ago to your current billing cycle and they claim its because they didnt receive the bill from the company. Ive called almost every month that Ive lived in the property which is almost 2 years and they are unhelpful, supervisors are hateful and they do not fix or take accountability for any of the mistakes that they make and this company is required to use by the property management. A lawsuit needs to be filed against this company.

  Business Response

  Date: 03/27/2025

  Hello ******, thank you for your response. I wish to apologize for the inconvenience and hope to add additional clarity to your recent experience.
  Simplebillls is contracted by property management companies across ******* to assist in their utility billing to their residents. With this, Simplebills collects and pays all the utility bills for the home. We then will invoice the resident's homes based on the lease term you signed with the property management company.
  Simplebills resident invoice generation is based on the electric bill. If Simplebills has not received the water/sewer bills but has the electric bill, the system will generate the invoice only for electric billing only. This appears to be the case for past billing that did not contain all of your monthly utility bills. As of your current invoice #********, we have caught up with the service dates for water,sewer and trash covering usage dates from 12/24/2024 to 1/27/2025 and 1/27/2025 to 2/26/2025. Therefore, your invoice should be back to normal.
  I hope this information was helpful. We will be investigating further into the communications for your interactions, we apologize that our support did not suite your needs. If you would like more clarification on these bills or anything else regarding your account, please contact our customer support department

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment *************************************, Tn used this service. For a one bed one bath apartment, my bill in september was $118.85, October was $258.09, And november was $288.97. I moved out November 24th and turned my keys in December 10th when I was able to break my lease. Simple bills pushed the $288.97 out of my account and my apartment complex contacted me two months later about ******************* for 10 days worth being $303. I also worked night shift the entirety of my stay and never had any lights on or hardly any running electricity. My air was constantly out due to maintenance issues, and maintenance constantly left lights on when they were finished completing their work orders in my apartment. My apartment is insisting after two months not living there that this bill be paid within a week.

  Business Response

  Date: 02/06/2025

  Hello ****** thank you for your response. I wish to apologize for the inconvenience and hope to add additional clarity to your recent experience.
  Simplebillls is contracted my property management companies across ******* to assist in their utility billing to their residents. With this, Simplebills collects and pays all the utility billing for the home. We then will invoice the resident's homes based on the lease term you signed with the property management company.
  As a third-party utility management company our goal is always billing accuracy. This means we bill based on the charges from each provider we manage. All of our utility billing is a direct reflection of bills given to Simplebills directly from your utility providers and utility meters. We always provide full visibility to each bill associated with each charge. If you would like a clearer view of this billing, PDFs are available to be viewed under the My Bill tab on your Simplebills account.
  After reviewing your account, it appears invoice #******** was your final utility invoice from living in your home for the service dates of 10/23/2024 through 11/27/2024.  This billing is within your lease agreement therefore remains your responsibility for payment. At this time, the billing has been forwarded to your property for collection of funds.
  If you have further questions regarding maintenance or anything else related to the property itself, we recommend you have a conversation with your property directly. Simplebills only manages utility billing for the property therefore would not be responsible for reductions due to maintenance.
  
  I hope this information was helpful. If you would like more clarification on these bills or anything else regarding your account, please contact our customer support department

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fighting simple bills charges since I moved out in July 2024 all the way until October 2024. I was continuously getting emails about my simple bill either being late or its ready for me to pay. I continuously contacted the company to close my account. I had a bunch of false charges that made no sense and it changed weekly. My account was finally closed back in October and I am entitled to a refund but I never received it and here we are in January still no refund. Simplebills has done nothing but caused me trouble ever since I moved into and out of my old apartment.

  Business Response

  Date: 01/24/2025

  Hello Tyshala, thank you for your response. I wish to apologize for the inconvenience and hope to add additional clarity to your recent experience.
  SimpleBills estimates your final bill so you can be done with your unit once you receive your Final Move-Out Statement from your property. On 8/22/2024 invoice ******** was created on your account for your final billing reconciliation. This invoice includes all actual provider billing during the time of estimations as well as a credit for the estimated billing we previously invoiced.
  Estimates:
  Water: 51 days 06/09/2024 through 07/29/2024 $52.02
  Electric: 58 days 06/02/2024 through 07/29/2024 $84.15
  Actual billing:
  water: 34 days 5/6/202 through 06/8/2024 $28.76
  electric: 31 days 05/02/2024 through 06/01/2024  $40.10
  
  With further investigation, there was an error identified on your reconciliation invoice in which we removed an actual provider bill in error. The bill removed on 8/30/2024 was $52.55 for electricity. To correct this, there was a final adjustment made on invoice ************* in which we rebilled you for the provider bill that was removed in error leaving a remaining balance owed of $24.28
  
  
  We apologize for any confusion this has caused. If you would like a clearer view of this billing, PDFs are available to be viewed under the My Bill tab on your Simplebills account. With this, we have confirmed that your invoices with Simplebills are accurate and a clear representation of what has been created by the provider.
  I hope this information was helpful. If you would like more clarification on these bills or anything else regarding your account, please contact our customer support department