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Find a Location

Reliable Restoration has 1 locations, listed below.

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    Business ProfileforReliable Restoration

    General Contractor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    380 S Tannahill St, Vidor, TX 77662-4815
    BBB File Opened:
    10/7/2004
    Years in Business:
    22
    Business Started:
    1/28/2002
    Business Started Locally:
    1/28/2002
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Matt Cherry, Owner
    Contact Information

    Principal

    • Matt Cherry, Owner

    Customer Contact

    • Matt Cherry, Owner
    Additional Contact Information

    Fax Numbers

    • (409) 769-3341
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I hired *********************, a general contractor and owner of Reliable Restoration, to build a shop and frame in a small apartment on the inside of it. It took him much longer than expected to start the job and even longer to complete two of the three phases involved. The first phase consisted of roughing the plumbing in and pouring the slab. This phase appeared to have been done correctly so I paid him for this portion. The second phase consisted of framing wood structure. This phase also appeared to have been done correctly so I paid him for this portion. However, once I took another look at both phases of work I realized that the toilet drain was not installed in the correct place and the framing was not complete and several important mistakes were made in the framing. The third phase of the project was to supposed to be installing the metal on the structure. This phase was continually drug out for an excessive amount of time and when confronted, **** lied on several occasions. **** assured me that he would have the plumbing issue resolved as well as the framing issues, to no avail. I then fired **** and hired another contractor who has done everything he said he would do and on time. I have reached out to **** a few more times about resolving the plumbing and framing issues, but he has not followed through. This project is now at a point where I cannot continue without having to pay someone out of my own pocket to fix the issues that **** is responsible for. I have texts records and pictures.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rickey R

    1 star

    10/14/2023

    Reliable Restoration does not pay his sun-contractors even when losing in small claims court. The services we provided were perfect and very well appreciated by the homeowner but Reliable Restoration would not pay **. I have pictures of the job and was told that everyone was happy would be paid by Friday a few days after completion. I heard the owner had a bad accident on Saturday I didnt ask about payment again until I saw that he was doing well and had taken a ski vacation with pictures on ******** of the good time him and the family were having with the money that he should have paid to my business. At this point I reached back out to Reliable Restoration and he said he would send payment. That never happened and I waited and waited until I had to file in small claims court. A judgement was made saying that Reliable Restoration owed me a little less than $3000 of which we have still not received 3 years later. He wont ************* or answer text messages. Reliable Restoration is anything but reliable.

    Local BBB

    Better Business Bureau in Southeast Texas

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