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Find a Location

Gold Pro, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gold Pro, LLC

      101 N Main St Vidor, TX 77662-4931

    • Gold Pro, LLC

      2050 N 11th St Beaumont, TX 77703-4982

    Business ProfileforGold Pro, LLC

    Coin Dealers
    Multi Location Business

    Current Alerts For This Business

    There are 3 alerts for this business. See all alerts
    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Beaumont Man Guilty in Precious Metals Scam Resulting in over $1 Million Loss to Victims

    On August 1, 2023, Michael James White, the owner and operator of Gold Pro, LLC pleaded guilty to wire fraud charges before U.S. Magistrate Judge Zack Hawthorn in the United States District Court Eastern District of Texas.  A sentencing hearing will be scheduled after the completion of a presentence investigation by the U.S. Probation Office. For more details go to https://www.justice.gov/usao-edtx/pr

    Alert:
    Pattern of Complaint:
    This company's BBB file contains a pattern of complaints in which consumers allege delivery, refund, customer service and service issues.  Specifically, consumers allege they paid in full for products that have not been received at all or delivered in a timely manner, failure of the business to provide promised package tracking numbers and failure to honor promised refunds. Additionally, customers allege failure of the business to respond to their calls, removal of the business website and discovery of new business name and website with the same business phone number.

    BBB contacted the company in May 2020 requesting that they address the pattern of complaints and propose a method to eliminate the pattern from continuing. To date, BBB has not received a response from the company.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    25 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Rare Coins and Bullion

    Business Details

    This is a multi-location business.

    Find a Location

    Gold Pro, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Gold Pro, LLC

        101 N Main St Vidor, TX 77662-4931

      • Gold Pro, LLC

        2050 N 11th St Beaumont, TX 77703-4982

      Location of This Business
      101 N Main St, Vidor, TX 77662-4931
      BBB File Opened:
      8/17/2018
      Years in Business:
      4
      Business Started:
      2/7/2020
      Business Started Locally:
      4/17/2018
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Michael James White, CEO
      Contact Information

      Principal

      • Mr. Michael James White, CEO

      Customer Contact

      • Mr. Michael James White, CEO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/09/2022

      Complaint Type:
      Delivery Issues
      Status:
      Unanswered
      I was introduced to **** ***** at the beginning of August 2022 via my wife's cousin (who'd bought a monster box or 2 from **** prior) in regards to selling a little over 1,000 ounces of silver. We spoke for about 45 minutes over the phone & actually had an interesting conversation about all kinds of topic, told me about kids, family, etc. Seemed like a good dude. We wrapped up & he messaged me shipping details for me to send the silver down to him in Texas to have a look, so the very next day (August 3rd) I went ahead and shipped it all down directly to **** via FedEx -- at my cost even. Since then, we'll go days without answers to basic questions such as "did you receive everything alright" ... "what were you thinking about the silver?" ... "has the check been sent?" I've gone ahead and included a PDF of all of **** & my correspondence over the last month for reference as I was not being pushy or difficult -- quite accommodating actually. I have been "out" a thousand ounces of silver for a month, and continue to be ignored and then lied to about when a very sizable amount of money will be paid to me for these goods I've sold. **** carried on a lie for more than 2 weeks about sending a check to me for payment and would string me along with "it's going out this afternoon" or "should be to you by Wednesday" when he's now admitted that there's never been a check mailed in the first place... ---- UPDATE 9/6/22: **** was forwarding my calls and then finally replied saying "I apologize we had our accounts locked due to illegal restraint from a NY court .. trying to get released" ... and then "I took time away because I had a panic attack and they were having hard time getting my BP down. I assure you we are doing everything in our power and I have an idea to run by my lawyer tomorrow..." It's Sept. 8 ... and he's ignoring 100% of my communication

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      Better Business Bureau in Southeast Texas

      BBB Reports On

      BBB reports on known marketplace practices.

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