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Business Profile

Furniture Stores

The Homestead

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 22800284

    I am rejecting this response because:

    I was sold a damaged product without my knowledge therefore I don't want it. Yes, it was nice of you to offer to fix it but I did not pay to have a product that was damaged.

    Regards,

    **** ****

    (****) Monday Jan. 6th and he insisted my only option was to bring it to the store (it weighs 200+ pounds) so they could repair it and then have me pick it up when it was ready because it was "clearance". Again we were unaware that it was clearance and that it could not be returned or refunded otherwise we would not have purchased.I want a refund for the unit for them not pointing out that it was a clearanced item and that it was damaged. And not showing and having me sign their contract explaining their return policy.The product said limited quantities which is misleading because it makes the customer assume they have or can get more. Which **** said they can not .Attached is the receipt showing nothing about the unit being clearanced or discontinued and shows proof that this receipt was never signed. There is also a picture of the cracked drawer.

    Business Response

    Date: 01/13/2025

    We are writing in response to Case #: ********. We appreciate the opportunity to address this issue and provide details regarding this customers transaction with us.


    The customer purchased and picked up the dresser on December *******. The sign said it was a Special (ie: discounted) price and listed the regular price as well. It also said there were limited quantities because it could not be reordered. This just happened to be the last one as the others had already been sold.


    When he called to report the small crack in one of the drawers, we offered to repair it if he brought the dresser back into the store. He was not willing to do this.


    We can appreciate that this was an inconvenience to the customer,and we are sorry that we were unable to resolve the issue to his satisfaction.While we strive for 100% customer satisfaction, we realize that there will be times when we are unable to achieve that goal with every customer, despite our best efforts. We will continue our efforts to provide outstanding customer service and hope that our loyal and satisfied customers will allow us to continue to serve them.

The Homestead is NOT a BBB Accredited Business.

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