Complaints

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  Farmer's Roofing and Construction

  PO Box 9356 Tyler, TX 75711-9356

  
• 

  Farmer's Roofing and Construction

  3312 S Southwest Loop 323 STE A Tyler, TX 75701-9200

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have heard nothing from Farmers Roofing and Construction. 

  Will my complaint be posted on line so others are aware and is there any further action you reommend l take?

   

  ialists in
  their fields. All were advised of our lack of knowledge and provided, including
  Mr. Woods, with contact information for Karla of American Homes from whom the
  building was purchased per Exhibit 3. In 2023 and 2023 we have not been able to
  be in Palestine daily as our temporary residence is in Livingston, Tx. And due
  to health issues.
  
  In September, although the loads of dirt had not been
  delivered, the final payment was made to Farmer’s Roofing & Construction.
  We had been assured by Mr. Woods and trusted his word that the additional loads
  of dirt for the house which he was paid would be delivered. This was not the
  case and has been addressed under a separate complaint.
  
  Mr. Tony Aaron of Aaron Custom Homes was hired in October to
  handle the finish out. Issues were found with the front and back porches and
  Mr. Aaron advised he was very concerned the house would not be supported due to
  its size and weight. Although footings for porches are an option for smaller
  homes. Mr. Aaron was aware that they are highly recommended for our size of
  home. The decision was made to accept his recommendation and he was paid to
  install footings for the porches.
  
  The house was delivered in November. Due to the Holidays and
  inclement weather, it was December before more foundation issues came to light
  when additional weight was put on the foundation. Due to people out of town and
  my lack of knowledge, I was unable to communicate with Farmer’s until December
  21, 2023. At the time Mr. Farmer was advised of Mr. Woods’ failure to deliver
  material, complete work, or refund the payments he received per Exhibit 4.
  
  In January 2024 more details regarding the shoddy work of
  Mr. Woods were obtained. In my letter Mr. Woods is incorrectly referred to as
  Mr. Brown due to a typing error on my part which I did not catch. A copy of the
  letter including pictures is enclosed as Exhibit 5.
  
  Mr. Farmer’s denial of any responsibility is included in
  Exhibit 6.
  
  The following description of work has been provided by Mr.
  Aaron and others with experience in city building inspection and 25 years of
  building experience. Pictures regarding the following are labeled as Exhibit 7.
  The perimeter beam is not more than 12” Deep.
  The rebar is more than 3-4’ apart where the dropped showers have been chipped out.
  The rebar is under the concrete and not imbedded in concrete, no rebar chairs visible.
  The foundation was poured out of square.
  In an effort to avoid repairs at a more elderly age,
  significate expenditures have been made at this time to reinforce the unsatisfactory
  concrete work done.
  It is our hope that by making the report to your bureau
  someone else will be helped.
  My contact information is attached <redacted>.
  
  The information regarding Bobby Woods and Sarita Woods is on
  the next page.
  
  This letter is to address the issue of payments made to Mr.
  Bobby Woods and Mrs. Sarita Woods for material and services not delivered. As
  consumers with no construction knowledge or experience, we are dependent on the
  honestly and knowledge of contractors to perform the work they are hired to do.
  
  In 2023 we received and accepted a proposal, Exhibit 1, from
  Farmer’s Roofing & Construction to provide the foundation for our metal
  home. Upon acceptance we were referred to by Mr. Darren Farmer to his concrete
  man, Mr. Bobby Woods. Mr. Farmer was never at the job site and Mr. Woods is the
  person with whom we dealt regarding any of the word done on our property.
  
  Mr. Woods told my husband in August that an additional 10
  loads of dirt at $199 per load would be needed to go around the foundation and
  asked that the check be made to him. Since he was the person to whom we were referred
  and with whom we interfaced Check 1555, Exhibit 2, was made payable to him in
  the amount of $1,900 to cover the dirt.
  
  In addition Mr. Woods asked that we make the check payable
  to Mrs. Woods in August for the cost of concrete for a gazebo. Per his request,
  Check 1553, Exhibit 3, was written to cover the $2,800. We spoke with Mr. Woods
  numerous times in August and September and he assured us that the dirt would be
  delivered and the concrete would be poured. There were several delays which he
  advised were due to weather and some to his health issues with his blood
  pressure. We were on site when they started pouring the concrete and observed
  there were several workers but Mr. Woods was sitting in a chair observing but
  not actually doing any of the work. The foundation was poured in September and,
  trusting Mr. Woods to do as he said regarding delivery of the dirt and the concrete,
  at the request of Mr. Farmer final payment was made to Farmer’s Roofing &
  Construction on September 6, 2023.
  
  Numerous calls, which were not answered or returned, were
  made to Mr. Woods in September and October. Due to the lack of response to our
  calls, Exhibit 4, reflects text attempts to obtain information from him
  regarding his delivery of material and completion of the work.
  
  In October we hired Mr. Tony Aaron to handle the finish out
  of our house and he discerned issues with the concrete on the front and back
  porches. We paid Mr. Aaron to correct these and assumed there would be nothing
  and on October 6th asked him not to return to the job site and
  refund the money paid per Exhibit 5.
  
  Exhibit 6, is Mr. Woods’ response of October 9th advising, “Get your money to you this week”. On December 19th he
  left a voice message saying he would take care of it. To date nothing has been
  received.
  
  On December 21, 2023 a letter was sent to Farmer’s Roofing &
  Construction to make them aware of the check issues with Mr. and Mrs. Woods,
  some known details at that time of shoddy work and the recommended fix by Mr.
  Aaron. Copies of the letter and supporting documents are included as Exhibit 7.
  
  Exhibit 8 is Mr. Farmer’s response to our letter.
  Any assistance you might be able to provide will be
  appreciated.

  Business Response

  Date: 06/26/2024

  Any money changing hands with a Subcontractor on premises was never authorized by Myself or my company.  I had no knowledge of money changing hands behind my back.  That was a shortcut behind my back to get additional work done.

  As for the plans and the work done.  All footings and construction were done per plan and specifications.  Any additional work done by any other contractor, was never discussed with Me or my representatives.  The contracted work performed was done per plans and agreement.  I responded immediately to the problem, and I am attaching the letter.

  Thank you for allowing the response.  I have never had a bad review, and This is not a reflection upon Me or my company. 

  I have informed Mr. Woods his fiduciary responsibility to the customer and that is all I can do since there was never a written or oral agreement on any additional funds.

  Mr. Woods is no longer subcontracting for myself or my company due to these discrepancies.