Customer ReviewsforBrookshire Grocery Company

Brookshires in ******** ***** is inadequate in alot of things. Today i went in carrying my sons foldable diaper bag and two items i purchased a couple weeks back in the same hand. I went to the aisle i purchased them on to see if they had any like the items that had been recalled. They didnt so i went to the service desk to have them refunded as i was told i could do the week prior but hadn't made it because my son was ill. I was accused of stealing and defamated to the point i was embarrassed in front of other customers and i will npt be purchasing anything from there again. They also kept the items we had in fact paid almost 50 dollars for so thats theft of services on them and im not too happy this particular brookshires is a joke and makes the brookshires family look bad. And the manager ***** is very rude and unprofessional.

Customers are welcome to contact us directly at **************, Mon-Thurs 8am-5pm, and Fri 7:30am-4pm or at ********************************************************************** is the email we sent to the customer:Thank you for shopping with us at Brookshires in ***************, and for the feedback you sent to us via the Better Business Bureau.Please know that our companys mission is to create and deliver exceptional experiences and value to customers through our core values. We take customer feedback very seriously and need more information to help us thoroughly investigate and address your concerns. Please call me at ************ or respond to this email with your phone number so we can contact you directly.Again, thank you for shopping at Brookshires. I look forward to hearing from you soon.

I was in the grocery retail business for 20 years I was a bad boy for one year in **** and a produce personnel for two years and thats a high school high became a apprentice butcher for ******************* in **** after graduation I worked for ******************* for 17 years so I know the grocery business my father was also a business owner but he died in **** so its in my blood at the leaving ******************* and **** I pursued a one year painting adventure after that guy in **** *********************************************** IBC corporation which was a national company I went bankrupt in 2008 a company that was in operation for 125 years and actually was the start of the ******* that being said in 2008 I married again and was in business with my second wife in a pet grooming shop ****** at ********* that I hoped her grow to $250,000 a year after that venture and that relationship I went on to work with someone in the fire and safety in the streets and after seven years store in my own business three years ago in April 2019 since then I have enjoyed the experience of having mount business and managing my own time when ***** is done long and Ill area so Ive experienced with my experience have been shopping super one for quite a few years now Ive enjoyed the managers and the experiences for many years in ******************** I am a regular there or was a regular there for 5 to 7 times a week but because Im busy with my business now its gone down to 3 to 4 times a week I have experienced many of changes and the ********** location remember I was in the industry for 17 years and Ive been living in ********** for 55 of the 58 years Ive been on this planet most of my experiences and this store have been excellent ********************************* in work for ******************* and his family years ago his daddy was a very good man and I miss his dad. His relatives also work for ******************* and yall are only lucky that you guys have had the privilege of hiring such a high quality of people as the Boudrea

Thank you for your comments to the Better Business Bureau about Super 1 Foods in **********, *********! We appreciate you for shopping with us. If there is anything we can do to serve you better, please let us know. You can contact one of our **************** Representatives at **************, Mon-Thurs 8am-5pm, and Fri 7:30am-4pm. You can also submit your comments and questions electronically at https://www.brookshires.com/contact-us/were-listening/.Again, thank you for shopping at Super 1 Foods. We appreciate you!

I've shopped at Brookshires Grocery Store in Haughton, LA. for several years and their service use to be great but the past 6-8 months not so much. My issue with this location are the employees that bag & carry out your groceries with a big emphasis on 'CARRY OUT'. In the past few months the employee/employees (there have been two talking with each other while bagging) finishes bagging my groceries and I've finished with my purchase they just stood there as if it weren't their job to carry out my groceries, so I carried out my groceries (passed other employees on the way) put them in my car and called the manager. When I started telling him my experience with the employees, he immediately rushed me off of the phone as if he didn't have time to listen or deal with my complaint. It's happened now several times, I stopped bringing the issue to the manager because it was very obvious he wasn't taking care of it. Nearly all of the employees are somewhere between ages 18- 23 years of age and they are white and African american ( young men). The last occurrence was February 7, 2022 and it's going to be the time I spend mine and my families hard earned money in a business that doesn't give a **** if their employees are doing their job and treating the customers with respect This particular manager has apparently dropped his standards and morals when hiring the trash that is his employees. I am done with Brookshires!!!!

We followed up with this customer upon receiving notification of her concern (Feb. 15). *************************, District Vice President, spoke with her and apologized for falling short of expectations and committed to addressing the issues. He also encouraged her to notify Store Director *********************** or a member of management should she have any future concerns so that training opportunities can be quickly identified and acted upon. Doing so will help to ensure that we meet or exceed her expectations in the future. Brookshire's mission is to create and deliver exceptional experiences and value to our customers through our core values that include remarkable service. *** also asked the customer to let us know when employees excel in the service they provide so we can recognize them and offer positive reinforcement. The customer thanked *** for contacting her and indicated she would resume shopping at Brookshire's in ********.