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Business Profile

Furniture Stores

Southside Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The LIFT chair is currently working. However, Southside Furniture failed to call multiple times when they told me they would. 
    k
    Sincerely,

    *************************

    Business Response

    Date: 10/13/2022

    From warranty department manager: ************************* purchased a lift recliner at Southside Furniture on 07/23/22.  ******************* called to inform us that her lift recliner was having an issue with some of the buttons on 9/8/22.  We prioritize lift chair issues over all other service calls and sent our technician the next day 9/9/22 to check issues with the lift recliner so we would know what steps we must take next.  Our tech informed me that the lift recliner needed some replacement parts.  A wand and junction box were ordered and I, ******** the warranty manager, informed the customer that parts were on order and could take anywhere from 4-7 weeks due to the worldwide shortages.  

    On 9/29/22 ******************* came to the store demanding we fix her recliner or give her money back due to the recliner not working.  It had been only 3 weeks since we ordered the parts and we tried telling her that the part was still on order and unfortunately there is nothing we can do to fix the recliner without the parts.  On 10/3/22 we got another of the same recliner in and took necessary parts from that recliner and replaced those items that she needed.  On 10/4/22, our technician informed us that everything was working properly and all issues have been taken care of.  The original ordered parts arrived 10/7/22.  We have not heard from the customer since new items were installed on the recliner.  

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