ComplaintsforNationwide Recovery Systems, Ltd.
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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
A debt appeared on my credit report as *********************** on December 6, 2023. Based on my conversation with the collection agency, they are attempting to collect a debt that I was not aware of from September 2019. I believe ** law prevents the collection of debt after 4 years. I never received a bill for the place they say they are collecting for, nor was I ever notified by the collection agency that there was an outstanding debt. They reported to the credit bureaus. Their customer service reps are rude, hard to understand when speaking, and told me I would have to wait 60 days to see the original bill of debt and that they could not "dispute" charges or remove it from my credit because "it is my bill."Initial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
NRS reported a collection on my credit report. I contacted the number listed on my report and they refused to give me any detail about the collection. I have no idea what this debt collection is for and am reporting to the *** as FRAUD. They need to remove this collection from my credit report since they have no information regarding it. But they are refusing.Business response
02/23/2024
RE BBB COMPLAINT *********************************
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with *************************.
The facts we now understand from our investigation into the BBB complaint are:
We have discovered an account that was assigned to our office on November 13 *****, by our client.
We have requested for the itemized statement, which would be mailed to the consumer's address upon receipt.
Following the BBB complaint, the account is filed for credit deletion; the change will be reflected in the next reporting cycle.
Sincerely,
*************************Business response
02/23/2024
RE BBB COMPLAINT *********************************
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with *************************.
The facts we now understand from our investigation into the BBB complaint are:
We have discovered an account that was assigned to our office on November 13 *****, by our client.
We have requested for the itemized statement, which would be mailed to the consumer's address upon receipt.
Following the BBB complaint, the account is filed for credit deletion; the change will be reflected in the next reporting cycle.
Sincerely,
*************************Business response
02/23/2024
RE BBB COMPLAINT *********************************
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with *************************.
The facts we now understand from our investigation into the BBB complaint are:
We have discovered an account that was assigned to our office on November 13 *****, by our client.
We have requested for the itemized statement, which would be mailed to the consumer's address upon receipt.
Following the BBB complaint, the account is filed for credit deletion; the change will be reflected in the next reporting cycle.
Sincerely,
*************************Customer response
02/23/2024
I have reviewed the business response and accept this resolution. Please delete from credit reporting agencies. I have also filed with the *** and will update them once I see the deletion of this collection on my reports. Thank you.Initial Complaint
12/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
Excessive phone calls, up to 5 times a day, most days of the week. Most come from ************** or **************. If I let the call go to voicemail, which I usually do, I get a recorded message from ************************* requesting me to call ************** to speak with him or any of the representatives. I have called back a few times and no one will tell the specifics of who I owe and the amount without me giving personal information away. I am not comfortable providing personal information not knowing if this is a legitimate company or not. I do not currently owe any money to a collection agency that I am aware of. I can not get this company to send written correspondence as requested so that I may investigate the issue.Initial Complaint
11/19/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Im not liable for this debt with ******************************.I do not have a contract with NATIONWIDE RECOVERY SYSTEMS, they did not provided me with original contract as I requested.Business response
11/22/2023
RE BBB COMPLAINT: ******** **************************
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with *************************.
From our investigation of the BBB complaint logged, the facts we currently understand are:
We have found an account that was assigned to our office on September 9, 2022, by our client.
An itemized statement was requested from our client, which was sent to the consumer's mailing address.
Following the BBB complaint, the account is submitted for credit deletion; the modification will show ** in the subsequent reporting cycle.
If we can be of further assistance, please feel free to contact me directly at ************.
Sincerely,
*************************Initial Complaint
08/29/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
i am not liable for this debt with MAK ANESTHESIA.I do not have a contract with NATIONWIDE RECOVERY SERVICES, they did not provide me with the original contract as requested.Business response
08/31/2023
Re: BBB Complaint #******** **************************
We appreciate the opportunity to respond to any issue a consumer may have with Nationwide Recovery Systems, Ltd.
We would like to inform that with the information provided in the notice we were unable to identify any active accounts which has same information as provided.
If any additional identifying information is available regarding the matter, we will be happy to review and again search our records. I would like to bring it to your notice that Nationwide Recovery Systems is often confused with similar sounding names of other collection agencies- Nationwide Recovery Service, Nationwide ***************** Nationwide Recovery Services, Nationwide Recovery, **** to name a few.
If you please review your records and find otherwise, please let us know.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Nationwide Recovery Systems, Ltd.Initial Complaint
08/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with shore medical center. I do not have a contract with nationwide recovery services, they did not provide me the original contract as requested.Business response
08/25/2023
This complaint is not for our Company, It should be for Nationwide Recovery Solutions. We are a car repossession company we don't have anything to do with medical bills. Please remove this complaint from our file.Business response
08/31/2023
Re: BBB Complaint #******** ************************
We appreciate the opportunity to respond to any issue a consumer may have with Nationwide Recovery Systems, Ltd.
We would like to inform that with the information provided in the notice we were unable to identify any active accounts which has same information as provided.
If any additional identifying information is available regarding the matter, we will be happy to review and again search our records. I would like to bring it to your notice that Nationwide Recovery Systems is often confused with similar sounding names of other collection agencies- Nationwide Recovery Service, Nationwide ***************** Nationwide Recovery Services, Nationwide Recovery, **** to name a few.
If you please review your records and find otherwise, please let us know.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Nationwide Recovery Systems, Ltd.Initial Complaint
06/26/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Iam not liable for this debt with ASSOCIATION IN ORAL MAXILLO SURGERY. They did not provide with the original contract as I requestedBusiness response
07/07/2023
RE BBB COMPLAINT ID ******** **********************
We appreciate the opportunity to respond to any issue a consumer may have with Nationwide Recovery Systems.
Upon investigation, we found that the account at issue was assigned to us on April 12, 2023 by our client in the name of ***********************
Following the BBB complaint, the account has been moved to dispute status, and we have also requested an itemized statement from our client, which will be sent to the consumer's mailing address mentioned in the complaint once we receive it from our client.
We have also submitted the account for credit deletion, which will be updated in the next reporting cycle.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Nationwide Recovery SystemsInitial Complaint
06/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with nationwide recovery. I do not have a contract with the Nationwide Recovery Services, The did not provide me with the original contract as I requestedBusiness response
06/20/2023
This Complaint is not for us, we are a car repossession company not a collection agency her complaint should be with Nationwide Recovery Solutions out of *****.Business response
06/21/2023
RE BBB Complaint Case # ******** ************************
We welcome and appreciate the opportunity to respond to any issue a consumer may have with Nationwide Recovery Systems (NRS).
Unfortunately, with the information provided in the complaint we have been unable to identify the account at issue. If any additional identifying information is available regarding the matter, we will be happy to review and again search our records. I would like to bring it to your notice that Nationwide Recovery Systems is often confused with similar sounding names of other collection agencies- Nationwide Recovery Service,Nationwide ***************** Nationwide Recovery Services, Nationwide Recovery,Inc. to name a few.
It is possible that this complaint has been filed erroneously against Nationwide Recovery Systems, Ltd. as opposed to one of the agencies listed above. If you review your records and find otherwise, please let us know.
If I can be of further assistance, please feel free to contact me directly at ************.
Sincerely,
Nationwide Recovery Systems, Ltd.Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have falsely reported a collection on my credit report that doesn't belong to me I have no idea who they are or whom the account belongs to but it isn't mine I want it removed ASAPBusiness response
04/02/2023
RE BBB COMPLAINT # ******** *******************
We appreciate the opportunity to respond to any issue a consumer may have with Nationwide Recovery Systems, Ltd.
We found we received four relevant accounts for the consumer: one on September 12, 2022; one on October 11, 2022; and two accounts were assigned on February 14, 2023, from our client under the name of *******************.
Upon receipt of BBB complaint we have submitted the accounts for credit deletion which will be updated in the next reporting cycle.
Additionally, request was raised for an itemize statement from our client, which we will send to the consumer at the address specified in the complaint once we get it.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Nationwide Recovery Systems, Ltd.Initial Complaint
03/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Nationwide Recovery Systems claims that I owe them $1200 for an ER visit to a hospital. My identity was stolen and the man used my social security number. I called them as soon as I noticed my credit report listed a collection on my report. I notified them in a letter over 3 weeks ago to provide the information. They are looking for a ***************************** with a birthdate that is off by ************************************************************************ and I need it ASAP. The claim is for a visit on 12/21/2018 in **********. The birthdate is incorrect and so is the name of the person that went to the *** I want my name and information removed from their files and they need to go after the real perp!Business response
03/30/2023
RE BBB COMPLAINT # ******** ************************
We appreciate the opportunity to respond to any issue a consumer may have with Nationwide Recovery Systems, Ltd.
Upon investigation we found that the account at issue was assigned to us 11-04-22 by our client in the name of ******************************.
On February 23, 2023, the manager spoke with the consumer. The manager gave the consumer all the information, but the consumer said she would first check the doctors.
On March 2, 2023, we received an E-***** dispute. As a result, we put the account in dispute status and requested from four client for an itemized statement.
Consumer called on March 6, 2023,to dispute the bill; the account had already been placed in dispute status.
Then, on March 9, 2023, we received correspondence regarding to the dispute. We would want to let the customer know that the itemized statement was mailed to her mailing address on March 17, 2023.
We have resubmitted the account for credit deletion in response to the BBB complaint, and modification will show up in the subsequent reporting cycle.
Collection activity has been ceased, and all the documents have been sent to our client for additional identity theft investigation.
If we can be of further assistance,please feel free to contact us at ************.
Sincerely,
Nationwide Recovery Systems, Ltd.
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Customer Complaints Summary
137 total complaints in the last 3 years.
8 complaints closed in the last 12 months.