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Find a Location

The Foundry Apartments has 1 locations, listed below.

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    Business ProfileforThe Foundry Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3400 Varsity Dr, Tyler, TX 75701-6689
    BBB File Opened:
    3/8/2018
    Business Management
    • Jennifer Rivas, Onsite Manager
    Contact Information

    Customer Contact

    • Jennifer Rivas, Onsite Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/07/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I moved into the Foundry Apartment Complex in October 2022. I live alone and work a lot. I pay my rent before it is due every month. I received a letter on my door last month stating that The Foundry has been taken over by new owners and if i wanted to continue to stay in my apartment they would offer me a new contract with the new owners and offer a special the first 2 months at $399 per month. Then after that my rent would be going up $75 extra. I agreed. So, under the assumption that my original lease is not up until October 2023, I go to the Foundry office to pick up a package that was delivered to my mailbox because the package would not fit in the tiny box i have. They gave me a warning and said all deliveries that are too big will be sent back to sender. I was shocked. I then go and speak to the office lady about having issues accessing the Foundry rental payment portal. She looked me up in the computer then proceeds' to tell me i have 72 hours to vacate my own apartment and move to another apartment in the same complex that is way on the other side of the apartment complex. I told her i do not want to move or leave my apartment and my lease is not up until October 2023. I don't know what my rights as a tenant are with my original lease not up until October 2023. Can these new people do this to me? Please help.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Bre B

    1 star

    04/25/2023

    The Foundry Apartments are steady going up on rent but cant seem to keep the water on.This is probably my 15th time leaving a complaint on these apartments.Some are regarding the water issue,yet again I am still dealing with.So here I am this morning trying to get ready for work and go to turn the water on and here we are again I see the water isnt coming out.Do you know how frustrating it is as a resident to have to deal with this ALL THE TIME.To have no water to simply brush your teeth,take a shower,flush the toilet.Furthermore how embarrassing it is to have guest over and you have to tell them to leave because they will be unable to wash there hands or even use the bathroom.Now I have to sit at home and miss out on money until the water cuts back on(which sometimes takes all day).These apartments will give you a time of when then water will be back on.And it is never back on at the time,so you have to call the office back just for them to say they are they are working on it still.The apartments need to discount the residents rent or come up with something for us.Because this is absolutely ridiculous and sad to have to deal with!!!I would not recommend these apartments to anyone.They still havent got back to the residents as to when it will be back on,I tried calling the office and I cant even reach them.

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    BBB Serving Central East Texas

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