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          Renewal by Andersen of Houston has 1 locations, listed below.

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            Business ProfileforRenewal by Andersen of Houston

            Replacement Windows
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.48/5stars

            Average of 25 Customer Reviews

            Customer Complaints

            17 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/25/1989

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company specializes in the sales, service, and installation of residential windows and doors.

            Business Details

            BBB File Opened:
            1/1/1989
            Years in Business:
            34
            Business Started:
            7/28/1989
            Business Started Locally:
            7/28/1989
            Business Incorporated:
            7/28/1989
            Accredited Since:
            9/25/1989
            Type of Entity:
            Corporation
            Alternate Business Name
            • Birner Houston Corp.
            Business Management
            • Mr. Bob Birner
            Contact Information

            Principal

            • Mr. Bob Birner

            Customer Contact

            • Mr. Bob Birner
            Additional Contact Information

            Fax Numbers

            • (281) 378-5290
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/01/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Hired Renewal to replace over 40 windows in my home and soon multiple doors. They have completed the installation, but have failed to repair the damage done to our home. When signing up to have Renewal complete our window project they told us to expect some minor damage and likely needed paint updates due to the trim not matching the new windows. Totally expected for a project of this scale and scope. We just remodeled our home and are not new to major construction projects. However we have much more than minor damage. Almost every window has damage to the sheet rock and/or trim. In many cases crowbar or hammer damage to the window frames. The floor to our kitchen was damaged by their team during installation. Dirt, caulk, and all other sorts of leftover installation material are on the interior and exterior walls of our home. I've tried multiple times to have this issue resolved. I've spoken to both my sales rep and the installation manager. The installation manager has inspected our home and is aware of the issues. He has stated over and over again we will make this right and get these items fixed. However our "repair date" keeps getting pushed because of scheduling issues and the only resolution being offered is paint. New trim and repairs to multiple window frames are needed.
            Read More

            Customer Reviews

            25 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linda S

            10/19/2023

            Mike was excellent and professional. He was very knowledgeable about his project and I really enjoyed having him in my home to share with me his knowledge. Thanks so much Mike.

            Renewal by Andersen of Houston Response

            10/20/2023

            It was our pleasure to serve you on this important project. We appreciate your kind words and the opportunity to work with you. Bob ******, President Renewal by Andersen of Houston

            Local BBB

            BBB of Greater Houston and South Texas

            BBB Reports On

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