Reviews

Review Details

• Review fromKelly G

  Date: 07/23/2025

  1 star
  I went to the dealership to purchase a used vehicle. Test drove it and received a quote. Told the salesman I did not want to add ANY additional products. Just the vehicle. Was forced to add over $1000 in products to even purchase the car. No one ever went over any of the protection products that were forcefully added on. I kept telling every person they passed us to that I did not want anything. Supposedly the Apex GPS was pre-installed already and HAD to have it. Come to find out when I get to the vehicle, its just sitting there in the middle console. The audacity. Could have at least already installed it. A bunch of liars. Never doing business again!!

• Review fromEaston O

  Date: 02/21/2025

  1 star
  I purchased a 2024 Dodge Ram 1500 from Tomball Dodge 10 days ago. My key fob started malfunctioning about 7 days after the vehicle purchase. The manual key in my key fob is also unable to lock/unlock my vehicle. I contacted the dealership about the issues and I was told basically to kick rocks not their problem because I didn't check the keys before purchasing. I guess it's not their problem for selling me faulty equipment right? I reached out to Bayshore Dodge in Baytown, TX about the issues. Bayshore Dodge told me they can have a key for me the next day and insure that it works properly. It is also free of cost considering the key is covered under my manufacturer warranty. I would also like to point out when I bought the vehicle they said "We'll fill it up for you and have it ready to go". I left the dealership in my newly purchased vehicle with 55 miles until empty. Tomball Dodge is clearly full of empty promises and extremely hard to get a hold of any management. I would highly recommend another dealership to any friends or family.

• Review fromCedric

  Date: 09/09/2024

  1 star
  It’s a lot to read but will save us poor people money if I was able to attach screenshots of my estimate you will see how bogus those prices are parts and labor. (HIGHWAY ROBBERY) simple as labor $75 to install a new battery $12 to install new wiper blade
  Upper and lower control arm both side parts only $3032.80
  I am highly dissatisfied with the service that I have received at the dealership. I basically went here and wasted a $225 diagnostics fee I couldn’t get any accurate documentation showing how they found what was wrong with my vehicle. They told me it was my AC blower motor in the car. My blower motor seems to be working just fine but I could not get proper documentation for it I went in for suspension and AC issues.
  My vehicle AC was only working while driving and now it is not working at all. Also, I have a low tire pressure and I have not had any tire issues in a whole year and all of a sudden there is a tire issue when my vehicle goes here. Highly not Satisfied with service my expectations were way higher with this place and now I look at them very negative , waste of diagnostics and to get a tier repair along with figure out why my AC is no longer blowing cold when I am driving
  Also, there was a coupon online for a $59 AC check and I was told that that coupon would not work with my total
  I will be providing another update once I get a second opinion from another shop if my AC blower is bad and this will verify to me if this dealership ripped me out of my money for diagnostics and getting my warranty claim denied

  Tomball Dodge

  Date: 09/10/2024

  Please keep Tomball Dodge updated about the second opinion you are getting from another shop. Tomball Dodge wants to work with the customer, management can look at the estimate and see if something can be discounted etc....

• Review frommarlene c

  Date: 08/05/2024

  1 star
  Went to this Dodge dealership due to the listed price on their website on a Challenger. I called the day before to verify the listed price. Drove over an hour to them be told no that's not the price. I was told that the online price does not apply, just a possible price. Problem is, I spoke to a salesman the night before. That salesman verified he said it. To top it off, the manager, Corey ***** yelled at me as he walked away, in the showroom. Unbelievable. In the beginning, I said I didn't want to pay more than the listed price.

  Tomball Dodge

  Date: 09/10/2024

  Tomball Dodge's listed price on the website has to be qualified for with all the incentives that the online price includes, and if the incentives are not qualified for then the listed price will not be able to be redeemed and the price will go up.

• Review fromScott D

  Date: 04/27/2024

  1 star
  False advertising, Bait and Switch, illegal lending practices; made for quite a morning! They advertise their “Pink Perfection Price” which is fake and only a ploy to bring you in. I was told by Pierre and Victor; “that price is lower than the vehicle is worth; I need to help the dealership make money too”. “ If I want the low price I cannot pay cash, or finance at a low rate with my good credit; I have to accept a 11% rate so they make money. Or I can let them raise the price; and get a lower rate”. Anyone see a pattern here?! Their practices are not misleading they are illegal and constitute lending fraud. That has been recorded and filed. Please, stay away from this place. They rely on people not to ask questions and not to pay attention to the deal. Terrible Dealer and should at minimum be sanctioned by Chrysler. Worst experience ever. They don’t like those that ask questions. Be smart! Stay away!

  Tomball Dodge

  Date: 05/02/2024

  The pink perfection price at Tomball Dodge, a customer must qualify for the incentives that go along with that price. Tomball Dodge advertises its best price, which is aggressive advertising to generate traffic. Tomball Dodge is a family owned business and has been in business for a very long time and prides itself on customer service and taking care of the customer. It is not a non profitable business, a deal will happen when it makes sense both to Tomball Dodge and the consumer.

• Review fromTom W

  Date: 03/05/2024

  1 star
  They did horrible work on a Pristine Truck and refuse to refund or fix it right after 3 tries and I went there yesterday and was LIED to again by Ahmed, what a 3rd rate outfit.
  Dodge-to avoid.

  Tomball Dodge

  Date: 03/06/2024

  This is not the owner of the truck and we are in communication with the actual owner and he is good with everything so that is who we will continue being in conversation with.

• Review fromAJ M

  Date: 12/21/2023

  1 star
  Customer service is completely unprofessional, Rude employees, tricky sales deals, unwillingness to cooperate with general population. Employee, William abruptly shut the door in my face to speak with manager in regards to his improper behavior towards the buyer.

  Tomball Dodge

  Date: 12/27/2023

  Tomball Dodge has spoken with this customer about his concerns and he agreed to come back and meet with a new service advisor and get an alignment done and we are waiting for customer to come back in to help in resolving his concerns.

• Review fromBen A

  Date: 11/29/2023

  1 star
  Absolutely worst service I have ever received. I took my new Ram truck with 29k miles on it into be serviced because the transmission was slipping. I purchased the extended warranty as well so I knew I would be fine. I actually left my truck with them while I went on vacation. They were supposed to fix the transmission, do a tire rotation and change the oil. When I showed up 8 days later to pick up the truck, they had not even touched my truck. There was much back and forth conversations and they ended up giving me a loaner for nearly another week. I went back to the dealership to pick up the truck after being told all was fixed. When I drove off the lot, the transmission slammed gears as if nothing was done. The dealership told me I had to drive it another 2500+ miles before they could even look at it again. ABSOLUTELY AWFUL customer service. Paul in the service department is the worst liar I have run across. DO NOT DEAL WITH HIM. The entire service department is a JOKE. This dealership is TERRIBLE. STAY AWAY.

  Tomball Dodge

  Date: 12/27/2023

  Tomball Dodge worked with customer on multiple occasions to resolve customer concerns. A Staar case was open with Chrysler and followed Chryslers protocols as they told Tomball Dodge what to do. If issues are still persisting please reach out to the dealership and we would love the opportunity to resolve the concerns.

• Review fromRandy S

  Date: 06/24/2023

  1 star
  The alarm was stuck and wouldn't stop going off. I need recall fixed too. After telling everybody that the tow truck driver wouldn't drive me back to the house I was going to have to walk 4 miles in 100° weather back home. They are horrible people they never offered me a ride. Then I got a phone call from Vernon saying he did not like the odometer reading on my truck. He told me it was a felony to adjust the odometer and because of that they were never going to work on my truck and that everybody was scared to touch my truck because they didn't want to go to jail. I told him that I bought it that way the odometer said 138,000. I told him I had paperwork from the previous owner that had the engine rebuilt and they could have put it back to zero. But that was before I paid for it and brought it home. I asked for his manager to talk to me to at least get the alarm turned off so that it could be driven by my Mother because I couldn't afford to pay for another tow. He told me he would call me back they never did. The next morning I walked up to Tomball Dodge to get my truck I figured I would have to try and figure it out to be towed. When I went in Vernon was standing there with my key and was telling me that I was a criminal and I should be charged with a felony he insulted me in front of other customers and the rest of the staff approximately about 15 to 20 people and claim that I personally admitted to him that I adjusted the odometer. Bearing false Witness against me (a made up lie to cause me personal disgrace) I was humiliated I didn't know what to say I asked for proof that the odometer reading was altered he could not give me evidence toward that he became very angry treated me hatefully and asked me to leave the property. I was terrified that he was going to call the police and have me falsely arrested for a crime I did not commit. You could not believe the extreme stress and horror that I went through after being accused. Management won't do nothing.

  Tomball Dodge

  Date: 12/27/2023

  Tomball Dodge does not participate in changing odometers as factual information has to be reported by the law. Tomball Dodge does offer a shuttle service to customers, up to a certain time and certain mileage as well. Customer can call the dealership at any time to discuss this matter further if they would like to.

• Review fromCandi B

  Date: 05/30/2023

  1 star
  Before we went to purchase a car I got pre approval from my bank for the car loan. We found a car that we liked on the used car lot and decided to trade in our Jeep. We had gotten a trade in quote from ******* and *** *** which covered the pay off amount plus 1000. I told them that when we started looking at cars and we were told they could match that trade in.
  When we went to purchase we were told that they only used their own financing and they would not accept our financing I should have left at this point, but I really needed something better on gas mileage so we said ok. They did 14 hard inquiries on my credit. 14!!! This brought my credit down 65 points. Then I found out they added 1000 on the loan for the trade it. I was supposed to get 1000 off my loan not have it added. When I asked about this the salesman said oh you can get a tax credit, so it works out in the end. Then they told us that a warranty was included and a scratch and dent because the car was only a year old and had on 24,000 miles on it.
  When I received all the paperwork I realized they charged me 3500 for the warranty and 500 for the scratch and dent, but they never asked me if I wanted either. I also asked for my plates from the Jeep so I could transfer my plates to my other car and was told Texas doesn’t do that… yes they do actually. This dealership is the worst business I have ever dealt with and I would recommend everyone to stay far away from their shady business practices.

  Tomball Dodge

  Date: 12/27/2023

  Tomball Dodge has certain lenders used to approve loans. Tomball Dodge works with customers to get the best rate available based on the market. Trade in values are also based on market value. Tomball Dodge finance department does offer packages available to the customer at time of purchase to help protect the vehicle. Customer can request personal plates or transfer plates from the tax office for the vehicle purchase if wanted. If any concerns or issues still arise please contact the dealership.