Complaints

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• Initial Complaint

  Date:07/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mason- door to door salesman explained he could save me money from my current pest control services. It sounded like a no brainer so I accepted services. When I was billed for the 1st time it was not the agreed amount so I called and a rep said they would reach out to the sales person and try to get this corrected. After a couple of weeks of not hearing anything I followed up on 7/20. Alexis put me on hold for about 15 minutes while she discussed my account with her manager. Eventually I was told I have to speak with the sales rep, who called immediately. I explained to the rep the price discrepancy and he said that my amount is the lowest he is authorized to give. I then explained that is not what he told me when he was at my door and I wanted to cancel my service. He then told me about a cancellation fee that was also not mentioned from the beginning and that someone else would call me to cancel my service. I reached back out and spoke to Daniel which said I needed a supervisor and that none were available. One would call me the following day. We will see but 4 phone calls later and still do not have anything resolved. I was also told that the supervisor gets off at 4pm and it was 3:50pm so it sounds like they didn’t want to be bothered. Extremely dissatisfied customer. I signed some agreement on an iPad of which I did not receive a copy and there are certain parts that in good faith should be mentioned when you are in a hurry talking to someone in 100 degree temperature. The cancellation was never mentioned nor was it mentioned that I was agreeing to a 1 year contract. I have had a few different pest control companies over the last 15 years and none of them were under contract. They were cancel at anytime.

  Business Response

  Date: 08/28/2023

  We are sorry to hear of the experience that Evelyn ****** had with our company. We were able to resolve this concern with her just moments after this complaint was filed on July 20th. We were able to work out the details of the service and rectify her concerns with her personally. This complaint has been handled directly with the customer and her expectations have been met and she is still part of our valued customer base.