Business ProfileforReserve Auto Group

We purchased a 2020 Range Rover Velar from Reserve Auto Group located at ********************************************************* on January 4, 2024. Upon inspection of the vehicle we identified (2) areas that needed to be addressed. First one was dent and scratch on the hood of the vehicle. Second was decal letter missing from the rear lift gate of vehicle. Both issues were discussed with the sales representative *************************** who advised us that they would take care of these two issues. We were from out of state so he advised us to take vehicle to a body shop of our choice and send then estimate for the repairs. We also received a "We Owe" document from Reserve Auto Group stating in writing that they would fix both of the issues. We sent in estimates for the repairs to the hood in the amount of $700 and the decal remove and reinstall for $50 and they have refused to pay for these now. The sales manager ************************* responded to our request and estimate documents by saying "That is not my signature and I am the manager that put your deal together". Now they are refusing to take care of the repairs they promised to pay for in which we have documented with an approved signature from someone from Reserve Auto Group. ************************* the sales manager is stating that no one with authority signed the "We Owe" document and it appears to be forged. BUYER BEWARE. This is not a business that anyone needs to do business with. I have the "We Owe" document that shows signature and detailed list of repairs they (Reserve Auto Group) would take care of. Avoid buying any vehicles from this dealership at all costs. I would not even give Reserve Auto Group a 1 star rating but it defaults to this rating so the review can be submitted.