Complaints

This profile includes complaints for Garlyn Shelton Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Garlyn Shelton Nissan

  5700 SH Hk Dodgen Loop Temple, TX 76504

• 

  Garlyn Shelton Nissan

  6006 S General Bruce Dr Temple, TX 76502-4109

• 

  Garlyn Shelton Nissan

  5620 S General Bruce Dr Temple, TX 76502-5822

• 

  Garlyn Shelton Nissan

  PO BOX 548 Temple, TX 76503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Garlyn Shelton Nissan advertises a 2023 Nissan as a Certified Pre Owned vehicle. It turned out that it is not. This is deceptive advertising. My 1 hour trip to the dealership was a waste of my time and gas and mileage.

  Business Response

  Date: 07/17/2025

  Garlyn Shelton Nissan completed the Certification process on the vehicle and have since completed the sell to the client. Thank you

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2025 *** X5 40i had a chip in the door upon delivery of the vehicle. Unfortunately, the dealership didn't provide adequate light or review of the vehicle prior to delivery. I've reached out to the dealership and spoke with **** ******** General Sales Manager and he offered to pay half of the damage repair cost, but I shouldn't have to pay for preexisting damage. I'm getting no response and/or ownership of the damage and/or willingness to repair/exchange vehicle.

  Business Response

  Date: 10/17/2024

  I have spoken with the customer and we are coordinating the repair of his ***.

  Customer Answer

  Date: 10/29/2024

  Complaint: 22431844
  
  I am rejecting this response because: The General Manager Brain Duble was instrumental in getting my 2025 *** X5 m40i replaced with another 2025 *** X5 m60i.  The transaction had taken sometime, but I'm awaiting two last confirmation which is the following:

  1.  Refund of $175.00 Tint on *** that was returned. (Email approval received by **)

  2. Refund of $800.00 detail on my 2025 *** adhesive was still on vehicle. (Email approval received by **)

  3. Confirmation that 2025 *** X5 m40i contract was converted to new 2025 BWM m60i plus the $1090.00 GAP purchases was transferred as well. (Email received from ***** ********* Finance Manager) 

   

  
  Regards,
  
  **** *******

  Business Response

  Date: 11/05/2024

  We have resolved with the client.

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:08/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an awful first car buying experience here and honestly. What happened was extremely unprofessional and wrong. I tried to type it in this section. But the full story won't fit so long story short, I was Manipulated in, put in a very uncomfortable and professional environment after Regu.Lar dealership hours I almost did not feel safe and then had to deal with a man named *****. Who was so unprofessional and so rude to me That at 1 point I was visibly. Physically upset crying asking to Come back tomorrow when I had somebody with me. Who understands this? Because I don't. I told him that he got agitated with me even more Eventually I signed the paperwork that he was trying to rush through before 10 ******* because it's the end of the month and he wants everybody right to get paid. That's what he keeps saying. If.It was me and I was trying to sell somebody something. And they were crying in front of me. Scared to sign anything. I would not push the sale any further. And I would recommend they go home. And try again tomorrow but that's not what happened. I was pressured almost cornered. Into signing for a car that I never wanted to begin with. There's a lot more to the story. I just can't fit it in here. But I am more than happy 2.Be able to speak with someone. Tell the whole story because what happened was the most unprofessional thing I've ever dealt with in a business. I will never buy a car here from again. More than likely and I will never refer somebody here to get treated that way. I came back the next day with somebody with me. And *****'s whole attitude was different. He claimed it was because he was in a bad mood. But that is no excuse. What should have been a good fun experience for me felt borderline traumatic and I Do not think that ***** should have customer contact.

  Business Response

  Date: 08/15/2024

  We have received the complaint from ******************************* regarding her recent car buying experience at our dealership. We take such matters very seriously and sincerely regret that ******************** felt uncomfortable and pressured during her visit. 

  Upon receiving her complaint, our Sales Manager, ***************************, promptly reached out to ******************** to discuss her concerns in detail. We understand that this situation caused her significant distress, and we have taken immediate steps to address the matter internally.

  We are committed to ensuring that all our customers have a positive experience at our dealership. The behavior described by ******************** is not in line with our company values, and we are conducting a thorough review to ensure that such an incident does not occur again.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2016 mini ****** ********** basic from Garlyn Shelton Nissan in Temple on December 5, 2023. Went back in January to buy tires. Service put ********* Tires on it, *******. Made 2 trips 200 miles round trip. I ordered ******** ******. They were never ordered. They had to order them. Gave me a loaner, a loaner. They had my car a week. The incorrect invoice was sent to ******. When mistake on dealership was caught. They had already sent invoice for payment to Delphi ******* Delphi wouldn't cancel because Dealership had already received their monies. I was promised it would be made good. It never was. JR *** in service, sent me a 155 refund. I have copies of the invoices. I am stuck paying ***** a month until that invoice is paid. When it should have been ****** on my ******** tires not the *********. To top it off I am 77 years old n on a fixed income. I was done very very wrong. They could have sent that 1410 dollars back n resubmitted my 820. And now I wouldn't be in financial mess. Please help me get my money back from them to pay off their big mistake. No one would return my calls. I would have to call and promised it would be handled. Never been so hurt n disappointed in a dealership.

  Business Response

  Date: 08/12/2024

  Dear **********************************,

  
  Thank you for bringing your concerns to our attention. After reviewing your case, we have confirmed that the original charge for the tires was $975.33, which was billed to your Dignifi account. To address the discrepancy regarding the tire pricing, a refund of $155 was issued, bringing the final cost to $820.33.

  
  I have attached the documentation showing the original Dignifi charge amount for your reference and substantiation.

  
  We apologize for any confusion and inconvenience this situation has caused. If you have any further questions or require additional assistance, please do not hesitate to reach out.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this car in August last year and the first two months It had to have a lot of work done on it and then four months later it had to have more work done on it and now that the warrant is expired AC is gone now I had to pay out-of-pocket I was promised that they went through the car fully Before they sold it to me and sign all the papers and that was not the case theres some of the stuff that came wrong with it theres no way that it started happen in two months they had to know that this car had these problems and a month after they replaced my turbo, my car started making a racket is a pulley I had to replace it helps run the car.

  Business Response

  Date: 07/27/2024

  Thank you for reaching out to us regarding the issues you've experienced with your vehicle. We genuinely regret to hear about the difficulties you've encountered and appreciate the opportunity to address your concerns.

  We would like to emphasize that your vehicle underwent a comprehensive multi-point inspection prior to the sale. This inspection is designed to identify and address any immediate issues to ensure the vehicle meets our quality standards at the time of purchase. However, with pre-owned vehicles, it is challenging to predict future part failures; we can only address parts that have already shown signs of failure.

  Regarding the repairs you have needed post-purchase, including the recent issues with the air conditioning system and the pulley following the turbo replacement, we understand your frustration. Mechanical components can sometimes fail unexpectedly, and we strive to mitigate this risk as much as possible through our inspection process.

  We also offer all customers the option to purchase extended service contracts to provide additional protection for their investment. According to our records, this option was available to you, but it appears it was declined at the time of purchase.

  We value your business and are committed to assisting you in any way we can. If you have any further questions or need additional support, please do not hesitate to reach out to our service department.

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Garyln Shelton *** on April 1st to trade in my Vehicle for a lower interest rate. I specified that I didn't want to make a down payment on the vehicle. On May 13th I received an email stating that they had used my refund from my service fees as a down payment on my new vehicle which I did not want. When I went up to the original sales person in the office they hid so that they did not have to talk to me.

  Business Response

  Date: 05/14/2024

  I have attached the document signed by *************************** authorizing the extended warranty cancellation proceeds to be applied as cash down. The cancellation amount matches the cash down section of the Buyer's Order as well, which has also been attached. Thank you.

  Customer Answer

  Date: 05/14/2024

  Complaint: 21704642
  
  I am rejecting this response because:

  Yes, I signed it not being fully competent of what I was signing. Which is negligence on your part. I clearly stated multiple times that I did not want to make any form of down payment on the car.
  
  Regards,
  
  ***************************

  Business Response

  Date: 05/15/2024

  We strive to ensure that all our customers fully understand the terms of their agreements and are comfortable with their transactions. While we stand by the validity of the signed documents, we regret any confusion that *** have occurred.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Certified Pre-Owned 2021 *** X5 from this dealership in March of 2023. Not only were we overcharged, but recently the pump for the windshield washer fluid for the front windshield has gone out. We made sure that the reservoir was full of washer fluid, confirmed lines not clogged, fluid will not spray out windshield. Contacted dealership, asked if the pump is covered by CPO warranty, told yes it is covered, February 5, 2024 scheduled appt to have it fixed, requested loaner, I work over 30 miles & live 30+ miles away. Confirmation email received 2/5 confirming for February 21, 2024, drop off 7:30 AM. February 20, 2024 at 11:01 AM, received text message from Service Advisor "*****," stating that running low on loaner vehicles, he would not have a status until the end of the day. Also, he asked if this was the "windscreen wipers" not working, is one or both, or washer fluid pump not working. I replied to this message via text advising this it is the pump, that I had to make arrangements with my job 2 weeks ago for this date and time and that I needed to know something ASAP.At 1:56 PM I received a return text message indicating that he has a customer whose vehicle is to be finished today who is in a loaner but had no idea if they are returning the loaner vehicle today and picking up their vehicle or not. Also, he advised that he looked at my warranty, and this pump is now NOT covered and the cost is around $600.00.I immediately called the dealership and requested to speak with someone in the service department, preferably the service manager, I sat on hold for over ************************************************************************** a meeting and someone would "TRY" to call me back.I want my car repaired, under the warranty, immediately and find that this dealership has absolutely the worst customer service, overcharges for their vehicles, my car is now only worth 1/2 of what was paid for it, and for a "luxury" car I have had better service from *******

  Business Response

  Date: 02/23/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We at BMW of Temple sincerely apologize for any inconvenience and frustration you've experienced regarding the service for your Certified Pre-Owned 2021 *** X5. Our commitment is to deliver exceptional customer service and quality care for all our vehicles. It is clear in this instance that we fell short of these goals.
  Upon receiving your complaint, we have taken the following steps to ensure a satisfactory resolution:

  
  Warranty Coverage Confirmation: After a thorough review of your vehicle's Certified Pre-Owned warranty, we have confirmed that the windshield washer pump is covered. We apologize for the confusion and misinformation initially provided.

  
  Part Order and Repair Appointment: We have expedited the ordering of the necessary part for your vehicle, and it is scheduled to arrive in time for your service appointment on February 28th. Rest assured, the repair will be completed efficiently and to the highest standards.

  
  Loaner Vehicle Provision: Recognizing the importance of your daily mobility needs, we have reserved a loaner vehicle for you to use while your *** X5 is being serviced, at no additional cost.
  Customer Service Improvement: The communication issues you encountered with our service department are being addressed directly. We are implementing enhanced training to improve our team's responsiveness and ensure that all customer inquiries and concerns are handled with professionalism and care.

  
  Feedback and Follow-Up: After your vehicle's service, we welcome your feedback. This is crucial for us to ensure that we have met your expectations and to address any further concerns you may have.
  Your trust in BMW of Temple is immensely valued, and we are dedicated to restoring your confidence in our services. For any further questions or additional assistance, please feel free to reach out directly to our Service Manager, ***************************, at ************.

  
  We apologize again for any inconvenience this situation has caused. We are looking forward to resolving this matter to your satisfaction and hope to demonstrate our commitment to superior service in the future.
  Sincerely,

• Initial Complaint

  Date:09/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 17th, 2023. I contacted Garlyn Shelton *** regarding purchasing a CPO vehicle from their dealership.The next day I was contacted by sales rep ***************************** regarding the purchase of the vehicle. Throughout the day we negotiated terms of the purchase and agreed upon an OTD price (all inclusive price of the vehicle, tax, fees etc) and what my down payment would be. I walked away from the conversation knowing believing purchasing car was so much simpler and easier than other claimed, and was overall very happy. I went to my Bank to ensure that a wire would be eligible to be made the next day upon the conclusion of further discussions with their financial adviser ***********************. After speaking with *** he also proved to be knowledgeable and very helpful, however when we began discussing terms further and after repeated attempts of explaining that I was not paying the listing price of the car instead a reduced OTD cost per my agreement with ********. After several hours of phone calls and communications, it became evident that the Garlyn Shelton *** sales team did not in fact know the definition of OTD price and was taking my down payment off the listing price and trying to finance me for a cost almost double the agreement. I pointed this out and was told that they were not willing to accept that *********, and despite my attempts to renegotiate with them. They would not negotiate at all as they had another buyer waiting.This whole situation, originates from the incompetence of ***************, and her failure to understand the terminology of her own industry. I honestly could not have had a worse experience trying to buy a car because of this. To add insult to injury, despite the car being priced almost 15% higher than the *** because its a CPO the dealership still would not renegotiate down after covering up ***************** ineptitude.The final straw was realizing that the cost I would finance superseded the taxes, fees and cost of the car from the start.

  Business Response

  Date: 09/22/2023

  
  On Monday, 09/18/2023, I (*****************************) collaborated with our Internet Advisor, *****************************, following an online inquiry from a customer interested in our 2020 *** ****** (Stock # P40126). The customer, ***********, located in ********, expressed his desire to purchase the vehicle, mentioning a finance period of ***** months and a down payment between $15,000 and $20,000, depending on the potential change in the rate.
  
  At 12:08 C.S.T, we provided *********** with a detailed pricing breakdown, including our internet price set at $46,988, estimated taxes of $3,935.25, and fees totaling $604.32. After considering both down payment options he proposed ($15,000 and $20,000), the remaining balance was $36,527.57.
  
  *********** subsequently inquired about a potential price negotiation. When asked for his offer, he expressed a desire for a total cost, inclusive of taxes and fees, to be $38,000. At 1:09 P.M. on 09/18/2023, we clarified for *********** that, with a $15,000 down payment, his out-the-door (***) total would be $36,527. We affirmed that this total covered all taxes and fees when he sought confirmation.
  
  To ensure clarity on the terms and numbers presented, *********************** contacted *********** later that day. *********** wanted to reassess the details before making a commitment. By the following morning, *********** proceeded with a deposit for the vehicle and submitted a credit application. On 09/19/2023 at 1:47 P.M., *** communicated to him the finance details: Hi ***********, with a $15,000 down payment and a 48-month term, the monthly payment stands at $879.00, based on a $36,500 balance financed. ***********, however, expressed some confusion regarding the breakdown, thinking he'd only finance $21,000 given the $15,000 down payment.
  
  We reiterated to ***********, both verbally and through documentation, that the *** price of $36,527 was inclusive of his $15,000 down payment, ensuring transparency in our dealings.

  Customer Answer

  Date: 09/22/2023

  Good Evening ************,

  I am rejecting the response provided by the Garlyn Shelton *** (Dealership). However, I would like to close this case (Complaint: 20628978).

  The purpose of my complaint was to inform the Dealership of their lack of transparency and frankly inability to provide clear direction during the process of attempting to purchase a vehicle from them.

  After successfully purchasing the same model vehicle from another CPO Dealership, I can attest that the Down Payment was never taken off the principal listing value until after a full comprehensive breakdown and agreement on the listing price was decided.

  As someone who deals with Contracts and Invoices in the Construction industry on a daily basis; The invoice provided by the Garlyn Shelton Dealership is nothing short of a joke. Not only does the invoice show a falsified discount to achieve the listing price as evidenced in the attached, not once in our discussion did the Dealership clarify their position, despite my repeated requests to do so.

  With this in mind once I spoke with *** from the Dealership, I expressed my continued interest to obtain the vehicle in spite of my tremendous frustration with their method of doing business. Again, as evidenced with the attached emails.

  Despite this they could not even offer me the courtesy of a counter-offer (even as little as $1,000), but instead shunned me off and expressed their desire to sell the vehicle to someone else. Which is well within their right to do so, but to waste two+ days of someones time after they repeatedly asked for clarification is in no way an appropriate strategy to do business and only serves to enhance the poor reputation of car salesmen everywhere.

  Regards,
  *************************

  Business Response

  Date: 09/25/2023

  Thank you for taking the time to express your concerns. We sincerely apologize for any lack of transparency or clarity you experienced during your interactions with our dealership. Our intention is always to provide clear, accurate, and comprehensive information to all our customers, and we regret any miscommunication or misunderstanding that occurred in this instance.

  
  To address the specific points you raised:

  
  Clarity and Transparency: We strive to provide all pertinent information, including pricing, fees, and financing options, to our customers openly and clearly. It seems there was a misunderstanding, and for that, we sincerely apologize. We acknowledge the importance of clear communication and will review our processes to ensure that such issues do not occur in the future.

  
  Documentation and Communication: We made efforts to ensure that all communication and documentation sent to you was clear and accurate. This included a breakdown of pricing and confirmations of the out-the-door amounts discussed. However, we will revisit our documentation and communication strategies to identify any areas that *** benefit from additional clarity or enhancement.

  
  Continuous Improvement: Your feedback is invaluable to us, and we will use it as an opportunity to refine our communication and customer service approach, ensuring that future interactions are more seamless and transparent for all our customers.

  Customer Answer

  Date: 09/29/2023

  ***********,
  
  I have reviewed the response made by the Garlyn-Shelton *** Dealership in reference to complaint ID ********, and find that their response is satisfactory to me.
  

  As I had previously mentioned, I did not create this claim seeking anything accept acknowledgement that my frustration was warranted and to alert them of critical communication errors from their team.

  I have no ill-intent towards any of the businesses staff or the business itself; Wishing them nothing but the best in future endeavors. Hopefully they are true to their word and will be more clear with future sales and honor the statements they made in regards to implementing new policies/checks on their operation methods.

  
  Regards,
  *************************

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Consumer Credit Report Receipt: 08/22/2028 Violation of 4+ of my Consumer Rights including, but not limited to, adverse action, discrimination, discouragement of a consumer, definition of a finance charge, and false, misleading, or deceptive practices.

  Business Response

  Date: 09/01/2023

  ************** visited BMW of Temple on 8/22/23, expressing interest in buying a pre-owned vehicle. After considering his options, he chose a pre-owned *** X3. Both parties agreed on the price, and he subsequently filled out a credit application. Despite our efforts in reaching out to multiple banks, his application was declined due to his credit history and score. We promptly provided ************** with an adverse action notice. Seeking further clarity, he asked for an in-depth explanation. *****************************, our Sales Manager, discussed possible alternatives such as making a down payment or considering a co-signer. We wish to emphasize that all our actions were transparent, with no intentions of discrimination or deceit. It's essential to understand that submitting a credit application doesn't guarantee approval.

  
  Reasons for Declination by Banks:
  Multiple recent credit inquiries
  Delinquency in past or current credit commitments
  Declared income not meeting the requested amount
  Credit score below acceptable limits.

  Customer Answer

  Date: 09/10/2023

  Complaint: 20531966
  
  I am rejecting this response because:  The application that I signed, which stated the terms in which I would be applying for, became a negotiable instrument/promissory note(promise to pay) under Uniform Commercial Code Law.  And it was only upon receipt of my signature and social security number that the dealership was able to submit my application to their partners.  My application was sold to both *********** and santander (from what I was told), and the vehicle for which I applied was approved and paid for by the trust that was established in my corporate trust name from birth, though I was still denied this extension of my own credit.  Please note that these aren't just things I think I know but facts that I have taken the time to research. Likewise, please note that should further action be deemed necessary this organization may be found in violation of willful noncompliance of federal regulation pursuant to 15 USC ****k as well as securities fraud.

  
  Regards,
  
  ***********************

  Business Response

  Date: 09/12/2023

  The credit application is distinct from a promissory note; it's simply a request for credit. If the credit had been approved by a lender, a contract, in the form of a promissory note, would have been established. However, that did not happen.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  End of June ** car went into low power mode so I had it towed to Temple Volvo.They said it was all 4 of my fuel injectors and my spark plugs and a coolant line had a leak.I paid approximately **** and they made the repairs.On July 10th I drove from my home to ******* and my car started experiencing the same issues that I had experienced when I originally had my Volvo XC60 towed to Temple Volvo.I then had my car towed to a Volvo dealership in *******. The mechanic found a silver nut in the cylinder/valve area of my engine. He stopped working on it and contacted me and then the Temple mechanic. The temple mechanic at volvo has been the only place I've taken my car to for repairs since I've owned it. I believe they did not diagnose the original problem correctly and did unnecessary repairs on my car OR when they were doing the necessary repairs that their mechanic made a mistake and dropped the nut into my engine causing more damage. Their manager ***** ************ is unwilling to accept any responsibility for his shop causing the damages to my engine and now I am without a car or a way to pay for the damages that occurred. They aren't even willing to reimburse me for the "unnecessary" repairs they made so that I can work towards getting my car fixed. The Volvo ******* mechanic can confirm this information ***** ************.

  Business Response

  Date: 07/31/2023

  Firstly, I want to extend my sincere apologies for the issues you've experienced with your vehicle and any frustration or inconvenience this has caused. We strive to provide the highest quality of service and it is clear that your recent experience has not met these standards.
  We have taken your concerns seriously and conducted an internal review of the services performed on your car. According to our findings, the areas of the engine we worked on -specifically the spark plugs and fuel injectors - would not allow a nut of the size described to pass through. Furthermore, the repairs to the fuel injectors,spark plugs, and coolant line were made in response to specific error codes from the vehicle's ECM. After the repairs, these codes did not reappear, indicating that the addressed problems were rectified successfully.

  Customer Answer

  Date: 08/01/2023

  Complaint: 20371780
  
  I am rejecting this response because: no one else worked on my car the whole time I had the vehicle. Temple Volvo was the only mechanic I took my vehicle too! Where else could this nut have materialized from?  I strongly feel that my the problems with car were originally misdiagnosed and unnecessary work was completed on my car! Or one of the mechanics made a mistake. I will keep pursuing this issue until Temple Volvo satisfactorily resolves the issues with my car. I owe money on this vehicle and I cannot pay upwards of **** dollars to repair something that I did not cause. 
  
  Regards,
  
  *******************

  Business Response

  Date: 08/01/2023

  As a part of our comprehensive investigation into this matter, we have reviewed the vehicle history available to us via Carfax. According to these records, it appears that the vehicle had been serviced by other parties as well, before our services.
  The records show:
  -A service performed on 12/15/2021 at a dealership in ********** for a no-start condition.
  -The engine/powertrain computer/module was replaced, and thermostat services were performed on 02/28/2022 by the same dealer in **********.
  -Maintenance was performed on 09/05/2022, 01/08/2023, and 05/06/2023 through Take 5 Oil Change in *******.
  While we understand that your concerns primarily revolve around the services rendered by our dealership, it's essential to consider the full service history of the vehicle to help identify the potential origin of the silver nut found in your engine.

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They called me and have also agreed to reimburse me for the repairs that I recently paid for. 
  
  Regards,
  
  *******************