ComplaintsforDon Ringler Toyota

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 14, 2023 I signed a contract with Don Ringler Chevrolet to purchase a new **** Chevrolet Silverado 3500HD. Included in the purchase was a $21.00 fee for "license and/or registration fee." A paper temporary tag was placed on the vehicle. This tag expires January 13, ****. As of January 10, **** I have not received the registration window sticker. I emailed the Don ********************** salesman about this issue but did not receive a response. I telephoned the sales manager directly but did not receive a response. For all I know the paperwork is lost. Because the dealership is not responding to my contacts, which they did before the sale. I will raise the issue to *************** If the dealership does not follow-through on vehicle registration, then Don ********************** will be reported to the *********** Attorney. Emailed: Salesman, Friday, 5 JAN 24 Telephoned: Sales Manager, Tuesday, 9 JAN 24

  Business response

  01/12/2024

  Thank you for your note.  Salesperson ************************* informed us that the license plates were mailed earlier this week.  He should have been in contact with you when the plates arrived.  **** or a sales manager will be in contact shortly to provide another temporary tag until the plates have arrived at your home.

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car on 8/2/23 to fix the electrical and message center in my ***** Traverse. The car was supposed to be ready on 8/18/23 and went and could not drive the car due to excessive heat coming out of the ** unit what was not suppose to be touched. 2 weeks they had my car and still not fixed. They were suppose to call me on 8/21 and have yet to receive a call about my car, they have not answered any of my messages. Today is 8/23, which will make 3 weeks they have had my car and still not fixed. For the resolution, I need my car fixed for the initial repairs that was needed and my ** unit that they broke because that was already fixed prior to me bringing it in. They should of never touched it!! I need someone to return my calls asap to provide me when i can pick up my car when they have fixed everything. Next week will be a whole month without having my car

  Business response

  08/24/2023

  We apologize for the inconvenience and understand the customer plans to pick up their vehicle today.

  Customer had done an A/C replacement a few days prior to bringing us the vehicle with three unrelated concerns. The ** was most likely fully charged when customer dropped off vehicle, but was empty when customer came to pick it up because the previous ** repairs, not by our dealership, were not completed properly.

  Customer's concerns when bringing vehicle to us were:  headlamps not bright enough, dash lights too dim, rear blower motor inoperative. 
  Diagnosed headlamp replacement, light sensor for dash replacement and rear blower motor replacement. Parts were ordered, delayed in transit and took about 5 days to arrive.
  Vehicle was ready for pick-up 8/18 at closing time. Customer picked-up, drove thru the parking lot, returned immediately saying that the A/C was blowing warm. (see note above about previous ** replacement, unrelated to customers original drop off concern).

  We informed them that we had not done anything that was related to the A/C. We asked them if they wanted to leave the vehicle, we would check it out Monday and get them a diagnosis at no charge to them.
  
  Monday, we did not get a chance to look at until late in the day. The customer's husband and brother were informed of this, and we are certainly apologetic for this delay as well. Tuesday we finally found all the leaks later in the day. Service advisor spoke to customer and let her know we were getting the estimate together, gave estimate to customer on Wednesday and repairs were declined. It is our understanding that customer is picking up vehicle this morning (Thursday).  It is our understanding that customer has acknowledged that all concerns that were relayed to us at drop off have been addressed and resolved.

  Customer response

  08/24/2023

  Complaint: 20511588
  
  I am rejecting this response because: when we went to pick up the car and the ** was blowing heat, which it was not doing that when we dropped off the car, the dealership tried to say the freon leaked out. I am asking how would you know that when they were only suppose to fix the rear ** which they did and put a blower mechanism. If they found something wrong with my **, then I should of been contacted and informed of the additional issues and I would of went back to the previous merchant. I will be picking up my car and hopefully the original issues are fixed probably as I spent $2700 for them to keep my car for almost a month. This has been a nightmare
  
  Regards,
  
  *************************

  Business response

  08/24/2023

  Thank you.  The original issues that the vehicle was brought to us to have addressed have been addressed and remedied.  The front ** was not an original concern when the vehicle was brought to us.  After we were notified that the front ** was blowing hot air, we inspected the vehicle and found that the other merchant had not completed the ** repair properly a few days prior.  We did not charge for this diagnosis and offered a remedy, which was declined.  As mentioned in previous response, we diagnosed the cause of the original concerns, ordered parts, installed parts and had the items that were brought to our attention addressed by the 18th.  We apologize for wait time on this, as it took some time to receive the parts and install.  It is our opinion that the additional issues which caused the additional wait time from the 18th - 23rd were caused by an improper ** repair done a few days prior to the vehicle being brought to us.  We will be glad to give the customer more insight into this at the time customer picks up their vehicle.

  Customer response

  08/24/2023

  Complaint: 20511588
  
  I am rejecting this response because why would you keep the car for 2 weeks if the issues was caused by a previous merchant, which no one called to inform us  prior to us picking up the car the 1st time. If we were contacted when the issue was presumably found, we could of made a decision to have the car picked up and take it back to the merchant who we paid. Therefore, keeping the car for almost a month is still negligent on your part and the fact you could not provide any answers until you received a call from BBB. Then that's when you wanted to reach out to us.
  
  Regards,
  
  *************************

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife and I purchased a 2020 Camaro 1SS with the 1LE track package in September of 2020. We purchased the vehicle new from ******** Cheverolet in **************. The vehicle currently has ****** miles on it. It is cared for like a baby. (This is not my first Camaro. In total I have been the owner of 5 ******'s. ****, ****, ****, **** SS, and now the 2020 SS. They were all purchased new, not used.) ALL OF THEM. I still own the **** SS.) My complaint is about the year model 2020. It has had a slight vibration in the steering since the day I drove it home from the dealership. The vibration was so tiny that I really just ignored it. This is a track car from the factory, so I figured this was due to the extremely stiff suspension. Well, the vibration in the steering has increased to the point where it could no longer be ignored. I scheduled an appointment with Don Ringler Chevrolet in Temple, ** and the end result was WARPED ROTORS. This is absolutely ridiculous! This vehicle came with Brembo Race Brakes!!!! Are you kidding me?? I have never driven the vehicle on a racetrack or drag strip. I do not drive at high speeds or use my brakes hard. I asked if there was a possibility that the rotors could be defective, and the answer was no. I feel like I have been trampled on. I feel like there should be more to it than a simple, " no, were sorry it's a wear and tear item." This is a 50,000-dollar vehicle with ***** dollars' worth of brake damage at ****** miles. ***** are no signs of abuse to this vehicle. I need resolution from ************** (Chevrolet)

  Business response

  06/13/2023

  Our service manager has discussed this matter with the customer and has explained ************** warranty on brakes/rotors.  Because brakes and rotors are wear items, they are considered maintenance items, and are covered by GM for ***** miles.  Rotors may become warped due to many factors, many which do not necessarily have to do with hard driving or abuse.  Foreign objects, foreign substances (like tire shine) and even water from car washes being sprayed on hot rotors may cause warping.  We are not saying those are the causes, but those are some examples of how rotors may become warped over time.

  Our recommendation would be to have the rotors resurfaced or replaced and we would like to offer a discount on this service.  We will have our service manager reach out to the customer to review this option.  We have also offered to purchase the vehicle.

  Thank you

• Initial Complaint

  03/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Powertrain issue with a vehicle. Vehicle states that a cylinder failure has occurred. This is the second time it was towed at my expense to this dealership. The first time they just reset the code and said nothing was wrong and had me pick it up. This time the code also turned out multiple other code failures that the Don ********************** dealership where the vehicle was purchased claimed "The number 5 fuel injector wire pigtail is bad where it connects to the connectors. This is unfortunately not covered under powertrain. Parts, tax, and labor we are looking at $877.26". That is exactly what a reasonable belief to be a powertrain failure and the fact that to replace the wire at any other shop is less than $100. I've read many complaints about this dealership and their business practices and that is the main reason I have to complain about this dealership.

  Customer response

  03/23/2022

  Better Business Bureau:

  
  The dealership Don Ringler Chevrolet satisfactorily remedied the problem and I would like to rescind my complaint at this time.  
  It is Complaint ID # ********.  
  I want to thank the Better Business Bureau for helping to ensure my complaint was heard and acting as a mediator between this business and myself. 
   
  Regards,
  
  *************************

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