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Business Profile

Used Car Dealers

Car-Mart of Sulphur Springs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am buying a car from ******** I have several issues that have not been addressed. Within the last ***** days **** items were not revealed to me:1. front suspension issue 2. Heater not working 3. Tpms sensor 4. Cd prayer 5. Motor mount issue I need items fixed because I carry my grand babies back and forth, and is a safety hazard. They agreed to work with me and now they are not. I have called *** the manager and no return call back. And I tried today to make a payment arrangement due to financial hardship and I was told that because even tho I made a partial payment this month, I was told if I didnt have full payment today car had to go back to lot and sit, and may or may not be available when I came back. I have talked to ******, who was no help because she is not over my account and ***** that is over my account was not in. And **** the other coordinator was not in either and *** never returns calls. Staffing is one of their problems.. I can make a full payment on the 28th without and hardship..I have To have these items fixed due to me carrying 2 babies under 2 years age and it being a safety issue.

Car-Mart of Sulphur Springs is NOT a BBB Accredited Business.

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