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Business Profile

Online Retailer

Luxury Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

3.73

Average of 22 Customer Reviews

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Review Details

  • Nick H

    Date: 10/29/2024

    At the end of September I placed an order on their website for a watch. Upon placing the order, I did receive a prompt order confirmation email which told me that I would be notified once the item had been shipped. I kept watching for this shipping notification for over 2 weeks as they had told me in the first email that it could take up to 10 business days to ship. The 10th business day came and went and I had received no further correspondence in my email from the vendor. I had to contact them to find out that when they went to put my item into a box to ship it that they saw that there was a scratch on the crystal and that they would not ship it in that condition. There was only one of these watches left but upon seeing this I was not contacted by them about them canceling the order. I had to contact them to find out that they were canceling my order. They did offer at this time for me to receive a refund which I told them that I wanted. They told me that it would take up to 2 weeks for the refund to show up in my account. After 2 weeks I still saw no credit into my account and still had no other correspondence from the seller in my email account other than the order confirmation. I then contacted them again to find out what the status of my refund was. Upon asking them about this they told me that they could not give refunds. So their previous statement was either a lie or they had no idea how their company operates. I was told that I would only be given store credit in the amount that they had charged me or I had to initiate a charge back with my bank. They offered me no help. They only offered me information that was incorrect until the end when I had to take action myself. I had no updates from them and will never be purchasing from this store in the future. This was the worst online retail experience that I've ever had. Luckily my bank got my money back.

  • Crista D

    Date: 10/12/2024

    I ordered my watch on 22 September. Because it took so long to ship, I asked for a return. I have heard nothing back after repeatedly contacting customer service. They stole close to $700 from me. I want my money back.

  • David A

    Date: 07/30/2024

    Tissot watch exactly as described at a great value. Company was attentive to my questions and assured me of my purchase. Received item in a timely manner. Would recommend this company.

  • Chris R

    Date: 05/24/2024

    Quick timely service with great discount prices. Smooth process appreciated.

    Luxury Direct

    Date: 07/31/2024

    Hi, Thanks for your kind words

  • George T.

    Date: 05/20/2024

    Watch arrived as scheduled, just as advertised. Website easy to navigate.

    Luxury Direct

    Date: 07/31/2024

    Hi, Thanks for your kind words

  • Ian N

    Date: 05/15/2024

    I ordered a ******** ***** from theluxurydirect.com. It arrived quickly and in excellent packaging. I would recommend and will do business with them again.

    Luxury Direct

    Date: 05/17/2024

    Hi,
    Thanks for your kind words

  • Patrick K

    Date: 05/01/2024

    I purchased a watch from theluxorydirect at a competitive price. Their customer service agent were very responsive and accommodated a special requests with my order. I recommend doing business with them.

    Luxury Direct

    Date: 05/02/2024

    HI, Thank you for your kind words, Patrick. We hope to have the pleasure of serving you again in the future

  • William N

    Date: 04/30/2024

    I've had my eye on the Tissot Seastar 1000 GMT. It was a bit challenging finding the watch. Luxury Direct had the Tissot and at a better price point than I could find anywhere else. Excellent buying experience.
    Bill N.
    Sarasota, FL

    Luxury Direct

    Date: 05/01/2024

    HI, Thank you for your kind words, William. We hope to have the pleasure of serving you again in the future

  • Adrien C

    Date: 04/26/2024

    Great site! Awesome deals for top brands such as G Shock.

    Luxury Direct

    Date: 04/26/2024

    HI, Thank you for your kind words, Adrien. We hope to have the pleasure of serving you again in the future.

  • Dustin S

    Date: 04/16/2024

    Recently purchased a watch at a great price. Watch just arrived... quickly... and I'm very happy so far.

    Luxury Direct

    Date: 04/17/2024

    HI, Thank you for your kind words, Dustin. We hope to have the pleasure of serving you again in the future.

Luxury Direct is NOT a BBB Accredited Business.

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