Reviews

This profile includes reviews for Houston Capital Home Buyers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Houston Capital Home Buyers

  17424 W Grand Pkwy S # 180 Sugar Land, TX 77479-2564

  
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  Houston Capital Home Buyers

  13313 Southwest Fwy Ste 208 Sugar Land, TX 77478-4656

  

Review Details

• Review fromFabien M

  Date: 08/12/2022

  1 star
  "DECEPTIVE BUSINESS PRACTICE!!!"
  Invest Home Pro LLC (same as ** ***** ******* ****) and I signed a contract on 08/04/2022 for the purchase of my house. I had 2 offers on the table but decided to go with Invest Home Pro, despite being $2500.00 less than the other offer. Unfortunately, their sweet-talking approach is just to make sure that you lost other selling opportunities out there, hoping that you are in distress.
  So sure enough, dealing with these people made me miss out on a potentially better option: Let me explain. In my first conversation with Michael, the acquisitions manager at Invest Home Pro, I told him that according to their own advertising (the video where Brant sweet talks you on how they stick to what they say and how good people they are), they should come and check the house first before making an offer. He said pictures of the house were all he needed and he was confident that the number is was giving will work, so I said put it in writing. I sent over 50+ photos and they sent me the contract the same day. It was for a purchase price of $267,500.00 on a house valued at $320,000.00, closing date 08/19/2022. We signed it and I sent all the paperwork they needed to clear the title the next day. Michael made an appointment with their construction manager on 08/09/2022. On 8/10/2022, Michael called me and told me that the construction manager had checked the house and that everything was as I describe it and as in the photos. He said that for him everything was fine but his partner wanted to lower the offer to around $243,000.00. I asked myself, who does business like this? If the construction manager is the decision maker, why he did not check the house first before sending an offer? I told Michael that I did not agree with this way of doing business and that it seemed like a deceptive practice to me.
  So I went back to my contract and the contract seemed to protect me, so I tough they were just trying their luck. So a day after the option period,

  Houston Capital Home Buyers

  Date: 03/27/2023

  This review is public libel and is completely false.
  
  We agreed upon a price with the seller based on the information they provided to us, with us not having seen the home. We told the seller that we would need to view the home in person after the contract was signed, and would also include a 5-day option within the contract to terminate the contract per our site inspection.
  
  In Fabien’s review, he questioned why we did not check the house prior to sending the offer. Prior to Covid, we would visit every home in person prior to sending an offer, but when Covid hit, we had to change the way we transacted homes and went to a (mostly) virtual model to utilize pictures and videos to help us determine our offers. Overall, this is a practice that is approx. 85% accurate, meaning, we close on 85% of the homes that we make the offer on without seeing them in person. However, there is approx. 15% of homes that we discover things that lead us to not be able to move forward with the closing.
  
  In this case, after viewing the home, we chose to exercise our option to terminate the contract due to the findings that contradicted what our initial assessment data reported. We notified the seller immediately. This was a total period of 3 days.
  
  Furthermore, since me and my team began in this company, we have collectively purchased almost 500 properties in over 15 years and have never had any negative feedback like this before. Our company prides itself on honesty and integrity in our all of our dealings with our clients and stand firm that we were honest and transparent in our dealings with Fabien, and operating contractually and ethically sound. This is why we were very saddened this was posted publicly.
  
  We of course wish that we could have proceeded with the purchase of his home, this is how our company stays in business and pays its employees, but this particular deal did not make sense for our company and we advised them of this as soon as we made that determination.
  
  We do thank Fabien for giving us this feedback about their experience and take seriously all our internal processes here and have sense looked more closely into our communication with clients to make sure they understand our process and the contracts that are involved. We do thank Fabien again for sharing candidly their experience.
  
  That being said, it is our opinion there should be some burden of proof on a Fabian's part to validate his claim, but according to BBB there is none. While this should not be allowed to be posted publicly without substantiating a false claim is our stand, we can do nothing about that. We would be more than willing to share the contract and other email communication to validate our stance, but will not do so for privacy reasons, and will be more than glad to share any other information in order to keep our good name and reputation that we’ve had since we’ve been buying homes in 2007.
  
  Our reputation is move visible via our google reviews (https://g.co/kgs/WPnvwL) where we have maintained a 5-star rating all of these years.