About

Local BBB:

BBB of Greater Houston and South Texas

BBB File Opened:

6/17/2008

Business Started:

1/10/1992

Business Started Locally:

1/10/1992

Business Incorporated:

11/27/1996

Type of Entity:

Corporation

Additional Information

Refund and Exchange Policy

Return Policy

CPAP.com will accept returns on any unopened product within 30 days of the original ship date. A 15% returns processing fee will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened can not be returned.

To avoid this, we make every effort to help you be sure of sizes and features of all items prior to purchase. We offer detailed product pages, a mask sizing guide as well as Return Insurance on mask purchases. As always, please call us if you have any doubt or question about your order before it ships. We can be reached toll free at 800-356-5221.

CPAP.com will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for trouble shooting and then, if required, an RMA# will be issued to you via email. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation.

No credits or refunds will be issued until we have received the products into our facilities and examined them.

A special note about masks and machines:

Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!

As this is medical equipment of a very personal nature, all machines to include CPAP, APAP, BiPAP and Humidifiers, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made by solely by the manufacturer.

Machines (CPAP, APAP and BiPAP) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to repaired by the manufacturer. This policy varies by manufacturer. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.

Returned items should be sent after receiving authorization (RMA #), along with a written explanation to:

CPAP.com
Attn. Returns Department 
13235 N Promenade
Stafford, TX 77477

Only principal may be refunded for purchases made via Financing Methods. Interest paid to the financing company can not be refunded.

Business Categories

Sleep Center, Sleep Apnea