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CPAP.com

Sleep Center
This company specializes in the sale of oxygen equipment and CPAP Machines for the treatment of sleep apnea. 

This is a multi-location business. Find a location

13235 N Promenade Blvd

Stafford, TX 77477-3957

8:00 AM - 10:00 PM

Accreditation
BBB accredited business

Accredited Since: 5/11/2018

Years in Business: 28

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 177 Customer Reviews

Customer Complaints

4 complaints closed in last 3 years

1 complaints closed in last 12 months

View Complaints Summary

Overview

This company specializes in the sale of oxygen equipment and CPAP Machines for the treatment of sleep apnea. 

Products & Services

CPAP.com is an internet retailer of CPAP and oxygen equipment for the treatment of Sleep Apnea.

Business Details

This is a multi-location business.Need to find a different location?

Location of This Business
13235 N Promenade Blvd, Stafford, TX 77477-3957

BBB File Opened:6/17/2008
Years in Business:28
Business Started:1/10/1992
Business Started Locally:1/10/1992
Business Incorporated:11/27/1996
Accredited Since:5/11/2018
Type of Entity:Corporation
Additional Contact Information

Fax Numbers

  • (713) 541-7370
    Primary Fax
  • (866) 353-2727
    Other Fax

Email Addresses

  • Primary

Customer Complaints

4 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Delivery Issues
Status: Resolved
anonymous user
I have a problem with my lung muscles not allowing my lungs to expand enough to get enough oxygen when I am walking or doing anything around my house. I was ordered by my pulmonologist from *** ********* to use this ***** machine to give my lung muscles a break and hopefully allow me to get better. I bought the machine on 2-20-2020 a Thursday, and I paid for shipping to arrive on Saturday 2-22-2020 I paid about 63 dollars extra to have this machine so I can breathe. I was told ***** would deliver the machine, and Saturday night came and went with no delivery. I contacted the company again on Tuesday thinking I would have gotten it on monday2-24-2020 surely some mistake had been made. We were told the product would be sent overnight and we were refunded the shipping amount of 63. I am here on 2-26-2020 and nothing has arrived and I check *** ** which says nothing has been scanned yet. I cant get this machine anywhere without a prescription, I gave these people the prescription, and ordered it, and yet there has been no delivery of my medical device, which I need to help me breathe. literally I lay down not being able to breathe, and im wondering where is my machine? How can you tell me you are shipping the product over night and it doesn't arrive, and then tell me again you are shipping it overnight, and AGAIN IT DOESNT ARRIVE? PLEASE SEND ME MY ***** MACHINE AS SOON AS POSSIBLE.
Read More

Customer Reviews

177 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

John C

09/02/2020

Cathy was Extremely helpful& Extremely knowledgeable regarding the equipment that I had just purchased
... Read More

Products & Services

CPAP.com is an internet retailer of CPAP and oxygen equipment for the treatment of Sleep Apnea.

Business Details

This is a multi-location business.Need to find a different location?

Location of This Business
13235 N Promenade Blvd, Stafford, TX 77477-3957

BBB File Opened:6/17/2008
Years in Business:28
Business Started:1/10/1992
Business Started Locally:1/10/1992
Business Incorporated:11/27/1996
Accredited Since:5/11/2018
Type of Entity:Corporation
Additional Contact Information

Fax Numbers

  • (713) 541-7370
    Primary Fax
  • (866) 353-2727
    Other Fax

Email Addresses

  • Primary

Business Categories

Local BBB

BBB of Greater Houston and South Texas

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.