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Find a Location

Redi-Carpet/ (Corporate Office) has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Redi-Carpet/ (Corporate Office)

      10225 Mula Road #120 Stafford, TX 77477-3315

    • Redi-Carpet/ (Corporate Office)

      10321 Katy Frwy Houston, TX 77024

    • Redi-Carpet/ (Corporate Office)

      3271 sw freeway houston, TX 77007

    • Redi-Carpet/ (Corporate Office)

      25701 I-45 North, Ste. 10 The Woodlands, TX 77380

    Business ProfileforRedi-Carpet/ (Corporate Office)

    New Carpet
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company specializes in carpet & floor covering, vinyl, wood, tile & hardwood floors..

    Business Details

    This is a multi-location business.

    Find a Location

    Redi-Carpet/ (Corporate Office) has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Redi-Carpet/ (Corporate Office)

        10225 Mula Road #120 Stafford, TX 77477-3315

      • Redi-Carpet/ (Corporate Office)

        10321 Katy Frwy Houston, TX 77024

      • Redi-Carpet/ (Corporate Office)

        3271 sw freeway houston, TX 77007

      • Redi-Carpet/ (Corporate Office)

        25701 I-45 North, Ste. 10 The Woodlands, TX 77380

      Location of This Business
      10225 Mula Road #120, Stafford, TX 77477-3315
      BBB File Opened:
      8/1/1994
      Years in Business:
      47
      Business Started:
      1/1/1977
      Business Management
      • Mr. Brian Caress, Executive Vice President
      • Carla Haisler, Office Manager
      Contact Information

      Principal

      • Mr. Brian Caress, Executive Vice President

      Customer Contact

      • Mr. Brian Caress, Executive Vice President
      Additional Contact Information

      Fax Numbers

      • (281) 240-7334
        Primary Fax

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sonia K.

      1 star

      07/30/2021

      I spent $17K with a company they bought on shades, I had just bought a new house and needed shades on all the windows. A year into the life of these shades some of them were falling apart, called my contact Kevin Fay at the company, he would not even retun my calls or emails, went to the headquarter and realized these guys won't lift a finger. I was told my shades had a 5 year warranty when I was buying it, but once I needed the warranty they said this was a third party product and has no warranty on it. I was never told this was not their own product during the quote process.

      Redi-Carpet/ (Corporate Office) Response

      08/04/2021

      As we have explained to you on several occasions and responded in the other reviews you have posted, your blinds were installed in 2018, and while the manufacturer has gone out of business, that is not the issue. We demonstrated for you that your renters damaged the blinds when we visited with you at the residence and that this is not a covered warranty nor is it one of a prior company’s commitments. We have tried to work with you as best we can, but we cannot simply replace the blinds that your tenant damaged for free. Again, we have proposed several options for you and have been here to help you resolve this issue but you have declined every option we have offered.

      Customer Response

      08/30/2021

      Redicarpet spin is that my renters damaged the shades, that is wrong. parts of the shades are disintegrating that is not because of anyone damaging it but due to the poor quality of the shade's material. when they were selling me the shades for my whole house, they told me the shades had a 5 year warranty, now they inform me that the shades I bought were not their own shades but a third party. this is the definition of dishonesty

      Local BBB

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