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Find a Location

500 Below Cars has 1 locations, listed below.

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    Business Profilefor500 Below Cars

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3135 Riley Fuzzel Rd, Spring, TX 77386
    BBB File Opened:
    9/8/2021
    Business Management
    • Manager
    Contact Information

    Principal

    • Manager

    Customer Contact

    • Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/18/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 04/01/22, I was online looking at cars and came across 500belows website and i filled out the pre-approval form and was approved for a car with only $500 down and low monthly payments. So 04/02/22 I went there and was looking at the cars on the lot and was approached by Tony and i informed him of my approval for $500 down payment and he then shows me 2 differnet vehicles and had me test drive them. First one was a grey suv with 4 wheel drive. I took it for a test drive and during it I tried out the 4 wheel gears and there were issues with it so I took the infiniti out next and it drove nice and looked under the hood and noticed a big oil stain on top of the exhaust(which usually indicates bad head gasket). I asked Tony about it and if there were any issues with the engine, had it been recently replaced or fixed. He got to stuttering with his response but said no and im like are you sure and he said he double check with Roberto, they both came out and told me no. So I took them on they word when i knew better. Did the paperwork and when it came to the warranty I asked and made sure the transmission and engine were covered and they both told me yes. So I ended up purchasing the vehicle, and 13 days later the car starts overheating while im parked. I then took video of it and sent it to dealer and asked if they would provide me with a "loaner" or reimburse for rental to be able to get back and forth to work and they said no. Asked how long it would be at repair shop and they said not sure, so I then paid out of pocket to mechanic so I could have it done the same day. All repairs that were made were ones pertaining to other reason it would overheat besides having a blown head gasket. The overheating had went away from these repairs. I was on the way to the hospital for the birth of my son(which i missed) the car dies on me on the freeway and i had it towed to the hospital, and then towed from hospital to house. Informed dealership ,called warranty and went to *****

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pee

    1 star

    08/17/2022

    I went to 500 and below to purchase a car back in may , by time as the following month which was June . I went out of town and the car engine failed on me while driving. I had to pull over immediately to check the engine and there was smoke coming from the engine. This car didn’t give me any warning signs at all that something was wrong with the engine. No oil check light or anything came on… I believe that they knowingly sold me a car with a bad engine. I tried to get my money back and they decided that they didn’t wanna give me my money back nor would they be able to give me another car in return. They told me that I would have to walk away taking a loss while they take a loss. But the thing is they didn’t lose anything because they still have almost 3,000 that I put down. They told me the only thing they can assure me is that they Wont report to the credit b… They told me I had to sign an agreement for voluntary repo… they sold me that car knowing the engine was bad and refuse to reimburse me in any way. Then the car had a recall so the dealership was unable to cover the engine like my warranty stated….I do not recommend this company ! They are greedy for money.

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