Business ProfileforPlanet Lincoln

On July 24, 2023, I brought my 2019 Lincoln MKC to the PLANET LINCOLN service center to diagnose the service engine light. I left the car with Rick ***** in the service center and after fifteen (15) days I got a diagnosis that the car needed a new engine at the price of $8,200.00. Rick advised that since the car was approximately 800 miles over the warranty I should contact Lincoln Motors for some assistance (evidently this is a common problem with this engine). I spoke with Noah ****** at Lincoln Motors and after nearly a two week delay, he agreed that Lincoln would assist in repairing the engine. We agreed that Lincoln Motors would pay $4000.00 and I would pay approximately $1,500.00. On September 7, Noah at Lincoln Motors mentioned to me that Planet Lincoln had received the new engine and all the parts on August 30, 2023 but did not have an available mechanic to work on it for possibly another two weeks. It is now September 20 and I have not received any updates from Rick ***** about my car as he is not returning my phone calls or voicemails. I emailed the general manager, John ****** on September 2, 2023 and did not receive a reply until I emailed him again on September 7. Then I received an email that was not informative at all and just re-stated everything I had expressed my frustration with in my email. I have also tried to get a response via email from Rick ***** and John ****** two times this week and have had no response from either. I have been working with Noah ****** at Lincoln motors and he cannot give me any answers from Planet Lincoln’s Rick ***** either as to when I will get my car back. The only information I get are updates as to when the car might get fixed. Any assistance would be greatly appreciated in getting my car back as soon as possible. Two months without a car, that I have still been paying for and not being able to use is too long. Please help me get this resolved. Thank you, please call with any questions