Business ProfileforRoyal Appliance Parts & Service

11/14/22 - Refer to Service Ticket # ****** - Charge of $119.02 for diagnosis a remaining balance of $420.21 due for parts (part should be covered under warranty!) and labor. The $420.21 was not agreed to. After being assured by ** that Royal Appliance and Parts were a recognized service provider for ** Washer Model WM4270H I scheduled a technician to come out and diagnosis the "LE" error code. I was told that the issue was that there was a short with the hall sensor and that replacement of the sensor would correct the problem even though I advised the tech that the motor shook and sounded quite loud for it to be just a problem with the hall sensor. Even though per ** this hall sensor is part of the 10 year limited warranty for parts the tech said it would cost $420.21 to replace the sensor and would also require replacement of the stator which is ** part # ***********. So of course I did not agree to the $539.23 for parts and labor when a new WM4270 washer can be purchased for not much more. Upon further research I learned that replacement of the hall sensor does not require a new stator (which is part of the included limited warranty anyway) and then I also found a recognized OEM hall sensor part on **** for less than $20. The hall sensor was replaced and the motor has lasted an additional 10 cycles before totally failing.