Business ProfileforSevier Climate Control

They do not deserve even 1 star. We were already skeptical based on numerous current and older bad reviews but American Home Shield set us up with this company to fix an AC leak. It was leaking in the wall of a guest bedroom and into another bathroom. We were told that he would be there between 4-6pm on 7/21. Robert their tech did not show up until 8:30pm. We let him know that the drain pipe was no longer dripping but the leak was getting worse. We asked him to check the drain pipe for leaks. After he was up there only 15 minutes he told us that it was not the drain pipe but condensation from needed duct work repair. He said that he would file his report in the morning recommending that the duct work be replaced due to it being old and not in good condition. After numerous calls and multiple excuses and lies, the report was filed almost 3 weeks later. He filed a false report stating that the duct work was damaged due to pets/pests. This is a lie. Our pets do not go in the attic nor do we have or have had pests in the attic. AHS denied the claim to fix the duct work because of reason that Robert gave on his report. We called Sevier and AHS to dispute the false report but neither one would budge and we were left with a quote for $3700 that we would have to pay 100% out of our pocket. We paid $100 service call that was worthless. We found another AC company through Nextdoor that came out on 8/4. He was in our attic and the rooms where it was leaking about 20 minutes. He found that we were right and it was a drain pipe leak. The drain pipe was not connected. He fixed it the same day for $223. If we had believed the Sevier tech and paid the $3700 we would still have the leak. Due to the delays from their tech Robert, we now have to replace wall and ceiling due to mold and flooring due to the leak overrunning during the day while everyone is at work. Please save yourself and DO NOT USE THIS COMPANY. They are unprofessional, dishonest and incompetent!