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Business Profile

Sports and Recreation

Gridiron Football

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,We registered my son for ******* GridIron football on November 25, 2022. We paid an extra $11.99 for their registration insurance. Due to unforeseen circumstances we were not able to join the league. Weve sent emails to the regional communication mailbox and the regional league director, *********************, on four separate occasions (3/23, 3/29, 4/7, & 6/12) notifying them my son could not participate and requesting a refund of the registration fee. We have not gotten a single response to any of our emails. The league should not offer registration insurance and not back it up with a refund. Thanks,***** and *******************

    Business Response

    Date: 06/14/2023

    Hey *****,

    I was able to look into your situation. I know we have a strict no refund policy, but we ran into an issue with the website provider that allowed some people to purchase the registration protection. I went ahead and refunded your balance due to you being affected by this issue. We do have the no refund policy in our Terms and conditions for future reference. I am sorry **** wasn't able to assist you in this but please reach out to ************************************ if you ever have any further issues.

    Customer Answer

    Date: 06/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 31, 2022 I registered my son to play football in the Gridiron winter season for a fee of $172.15.On Jan 5, 2023 I received an email from Gridiron stating that the winter season was canceled due to not enough registered kids. Just to be clear, Gridiron did not provide any service to ** whatsoever. After months of trying to contact Gridiron, I was finally able to reach them on March 8, 2023. The Gridiron representative agreed to issue a full refund and said it could take up to 3 days to process and to call him back if the refund didn't show ** in my account within a week. After several weeks passed and still no refund, I called Gridiron back and they said there was nothing else they could do because they claim to have issued the refund on their end. I have contacted my cc company and they have confirmed that a refund was never issued. Now Gridiron refuses to answer any of my emails, text, or phone calls. After reading some of the other reviews, I believe they are scamming people and just say they issued a refund but never actually do. I urge people to beware of this organization and its shady tactics.

    Business Response

    Date: 05/17/2023

    Please reach out to ****** email if anything like this happens in the future. ************************************

    I can get this resolved for you. Due to you starting a chargeback, it has caused an issue in the system. I am currently in the process of getting it reversed and we will issue the refund ASAP.

    Customer Answer

    Date: 05/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, I signed up my daughter up for football with this organization. We received an email stating that the organization canceled the football season based on turf issues. They then refunded me a portion of the payment I originally submitted. After the cancellation there was a reimbursement for $184.98. The original charge was $187.55, that left a remainder of $2.57. Original Charge: $187.55 Reimbursement amount: $184.98 Difference owed to me: $2.57 The website now states that I owe $7.56 because of the cancellation processing fee and cancellation service fee. The website also took the difference that was owed to me $2.57 and subtracted it from the $7.56. Stating that I owe $4.99 now on the website. Cancellation Processing Fee: $5.06 ******************** Fee: $2.50 To answer your question that Im sure youre thinking, I have no clue why they didnt reimburse me the full amount from the beginning.Long story short, I am owed $2.57, all the other fees Gridiron Football company can take care of. Gridiron Football-ID Number: ************ I have contacted this organization multiple times via email stating my concerns and explanations. The conclusion to their emails to me were that I need to pay the cancellation processing fee and service fee.I feel this is not right as a customer as I did not cancel this transaction, they did. Now that they canceled this transaction, I receive a partial refund and must pay more money because of their actions.Resolution the Gridiron Football organization should take care of these fees because they are the ones who initiated this process to trigger these fees. There was no wrongdoing on my part (the customer) to cause fees to be inquired.Thank you,***************** ************ *********************

Gridiron Football is NOT a BBB Accredited Business.

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