Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at The *********************** located at *****************************************. I am filing this complaint against the apartment management due to a persistent mouse and ***** infestation that has not been properly addressed, despite multiple incidents and written notice.Over the course of 24 months, I have personally encountered three mice inside my unit. I have video evidence of each incident. These are not isolated events, and they present a serious health and sanitation concern.I notified the office about the first incident verbally and followed up with formal written notice after the second and third occurrences. Despite these efforts, management has not provided a satisfactory or lasting solution. To date, there has been no professional pest control treatment conducted or any structural inspection to identify and seal the rodents entry points.This ongoing issue violates basic standards of habitability and tenant safety. I am seeking:Immediate and professional extermination of rodents A full inspection of my unit and surrounding units for access points Confirmation in writing that the issue has been addressed A timeline for any follow-up prevention measures I can provide additional documentation upon request. I am filing this complaint in hopes that BBB intervention will prompt the property managers to take this matter seriously and resolve it appropriately.Desired Outcome:Professional pest control treatment Sealing of any rodent access points Written confirmation of actions taken A commitment to regular monitoring for prevention

  

  Business Response

  Date: 06/23/2025

  The property management system only shows that Ms. ***** has 1 open service request and it was submitted on 6/23/2025. All other known issues have been previously resolved. In addition, management has a contract with a professional extermination service that includes routine pest, insect and rodent treatments.
  
  The management team will gladly work to resolve the issue in ********* apartment and schedule immediate and professional extermination of rodents, a full inspection of the apartment and surrounding units for access points, as well as work with the resident to schedule future and ongoing prevention. 

  Customer Answer

  Date: 06/24/2025

  Complaint: 23506277
  
  I am rejecting this response because:

  This morning, I discovered rodent droppings on the floor of my apartment just one day after pest control serviced the unit and after I completed a full deep cleaning.
  
  
  This is extremely concerning, especially as I have a small child who plays on the floor. Despite pest control being here yesterday, the presence of fresh droppings clearly shows the issue is still active and unresolved.
  
  
  Im requesting immediate follow-up action, as this continues to pose a serious health and safety risk. Please let me know what additional steps will be taken to fully eliminate this rodent issue.
  
  
  
  Regards,
  
  **** *****

  

  Business Response

  Date: 06/24/2025

  We will continue to have pest control return to the unit until the issue is resolved.  Please keep the office informed if you should see any additional issues so we can continue to treat your unit and surrounding areas.  

  Customer Answer

  Date: 06/24/2025

  Complaint: 23506277
  
  I am rejecting this response because:

  Thank you for your response. However, I need to clarify that despite multiple notices and previous pest control visits, nothing has been resolved. The rodent activity continues, and placing trapsespecially ones Ive already used myselfhas done nothing to eliminate the problem.
  
  
  Additionally:
  
  
  Rat droppings remain in the air filter, which has yet to be replaced.
  The ceiling leak has not been repaired, and I have not been given a timeline for when it will be.
  These conditions are not only unacceptable but pose ongoing health and safety risks, especially with a child in the home.
  
  
  
  
  I am requesting immediate action and clear confirmation of specific dates for pest control treatment, air filter replacement, and ceiling repair. If these issues are not resolved promptly, I will be forced to escalate this matter further.
  
  
  
  Regards,
  
  **** *****

  

  Business Response

  Date: 07/01/2025

  The onsite staff is working diligently to resolves all of the issues at hand.  Work order submission via the resident portal is sufficient - BBB service requests are not necessary while the team is working in good faith to complete the requested repairs.  You can also speak directly with the Regional Manager regarding unit transfer or lease termination options if desired.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Review for Myan Management Group The Park at the Hibiscus-Our familys experience with Myan Management Group has been extremely disappointing and frankly unacceptable. We were left without a working A/C unit in our ***** sq ft townhome from September 19, 2024, all the way until May 9, 2025the same day Myan abruptly ended their management of the property, just as Texas temperatures began climbing into the 90s and 100s.Throughout these months, we were provided only one small window unit, which was completely insufficient to cool our home, especially as temperatures rose. To make matters worse, a minor child with severe allergies and asthma lives in the home, and yet the urgency and concern we expected from management were sorely lacking. This is not just poor serviceits negligent and dangerous.When we reached out to *** ********, who we understand to be the Regional Director for Myan, on May 9, we did not even receive the courtesy of a response. We then learned from the new management company that residents were not informed about the change in managementa clear lack of transparency and *******************, instead of resolving the long-standing A/C issue, we are starting from scratch with a new work order, needing a full system replacement. As of today, it is 90 degrees outside and 80 degrees inside. This is not just inconvenientit is a form of renter abuse.Myan Management Groups handling of this matter was unprofessional, unsafe, and deeply disappointing.

  

  Business Response

  Date: 05/29/2025

  On 9/17/2024 the office received a service request from the resident in #***-3P for an air conditioner that was not cooling properly and making noises. The maintenance team member attempted to repair the system but determined that the inside and outside ***** needed to be replaced. The manager reviewed the issue with her supervisor, ****** ******** and the owner. The cost for replacement was approved and the items were purchased. Myan representatives were under the impression that the equipment was installed upon arrival. We were not made aware of the ongoing HVAC issues at the unit until receiving the BBB complaint on 5/25/2025. We do not have any record in our system of additional service requests relating to this issue.
  
  On 4/10/2025, the property owner gave 30-day notice of management agreement termination to Myan Management Group. On 5/9/2025, Myan representatives handed over management to Compass Multifamily. As of 9:00 am on that date, Myan no longer had any authority to make repairs to units or interact with residents on behalf of the owner. The property manager was also no longer employed by Myan Management Group so we were unable to verify the details of this pending item.
  
  We apologize for the inconvenience and will follow up with the owner to ensure that new management is aware of the situation.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been three weeks since the hot water been off..constantly reported it but never resolve..my toilet is unsecured and I have a hole that the maintenance made above the kitchen sink that had not been covered over a month now and bugs come down from it...this is considered as a health issue.. I'm disabled and covid is still out...have to be clean need hot water. Need bbb support.

  

  Business Response

  Date: 12/05/2023

  Hello - The hot water issue at the property resulted from a boiler failure. The boiler has been completely replaced, but it took time to get the equipment ordered and installed. We did not have record of the other service requests in our system, but our maintenance team has since completed the hole in the ceiling and toilet repair. If there are any additional issues, the resident should contact the leasing office or submit a service request  online. Thanks!

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been living here 6 months and it no heat In vesting termites etc. Electric problems no ventilation in the home tile mildew and these ppl knew what they renting

  

  Business Response

  Date: 10/27/2023

  Good morning

   

  Please see our response to the BBB complaint #********.

  If you have any questions, please contact ************************* directly.

   

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20,2023 I reached out to the Manager at Forest Pine/Grove Apartments making them aware of my desire to move out on the basis of a domestic violence concern. I provided a current Protective Order granted by the Brazos County DA and the names and contact information of my licensed therapist and Brazos County Victim Coordinator who could verify my pending case and further support my desire to move out due to ongoing case and possible ************** for my well being. The manager said they would only agree to a 60 day notice (two month's rent) and a reletting fee as they did not allow for breaking or subletting the lease. I paid all fees.Once the case went forward with an indictment, I learned from the victim coordinator that the fees charged were in violation of ***** Property Code ******, Right to Vacate and Avoid Liability Following Family Violence. I should not have been charged two month's rent and reletting fee. Under this code I was only responsible for providing 30 days' notice and only paying that portion of the rent. I should not have been made to give 60 days' notice and pay an additional month's rent or the reletting fee. I have since reached out to the apartment explaining this and requesting a refund however via the Property Manager, they are not authorizing any sort of refund and have not mentioned if I may even receive my deposit back, in fact a recent statement seems to reflect I still owe money (for what I am not certain). They do not reply unless I follow up.

  

  Business Response

  Date: 10/19/2023

  Good afternoon, 

   

  Attached is the response letter for BBB complaint #********, ******'s ******** email correspondence to the ************ office along with a revised Final Accountant Statement for **************************

   

  If you have any questions, please contact our office at ************.

  Sincerely

   

  ***********************

  Operations Support Coordinator

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************** Parkway. A month ago I had found two roaches in my apartment, as well as a broken kitchen sink. I called the office immediately to report my problem. It took the complex a week to get someone to fix my sink, and to spray for roaches. Once they sprayed for roaches, I did not see anymore for awhile. Then I went on vacation for a week, two weeks ago. I walked back into my apartment last Monday, 07/17/2023, and walked into an apartment full of roaches. I quickly took pictures, as they were on the base boards of my living room, bathroom, bedroom, kitchen, and on the walls of my bedroom. I went down to the office to share my findings, and offered for the manager, ********, to look at the photos that I had taken. She refused to look at the photos, and said she would have someone come spray the next day and she would come look for herself. She had stated the apartment **** next to me, was probably the issue. She stated that they were moving the next day, and that that should solve my problem. Flash forward to them coming to spray for roaches, I have them on camera not spraying the entire apartment and finding a *****. I gave the apartment a day to sit with the pesticide, and came back to check on things Friday, 07/21/2023. Upon checking things, I found baby roaches everywhere. They were in my clothes, and on my bed. I went to the office, and asked for the manager, ********, to look at my photos of the baby roaches. She refused once again. She says she cannot do anything for me, because she did not see ANY roaches. Even though, on camera her and the exterminator stated they saw a ***** behind my oven. Because ******** would not do anything for me, I called the upper management team "Myan Management Group". I spoke to ****** the regional manager, in regards to my issues. I informed her I have not been able to stay at my apartment the past week, and would like to just terminate my lease. ****** informed she she could not do that for me. I want out!!!!

  

  Business Response

  Date: 08/15/2023

  Good afternoon

  Attached is the response to complaint #********.  **************************** did release the resident as requested.  If there is additional information needed, please let me know.

   

  Thank you

  ************************;