We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pain Management

Invicta Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a check to pay my bill. The company claimed they never received the check, so I then paid the bill online, which I have a receipt for. The company then tried to cash the check, the one they claimed to never have. I had placed a stop payment on the check because they were being shady and trying to bill me more than I owed per my insurance. I have tried multiple times contacting the company with no resolve. I just received a bill from the company again for the same visit that has been paid.

  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am writing to file a complaint because this business failed to adjust an account for me to reflect insurance payments, insurance discount, and remaining balance correctly. The account number is ********* for ********************************* for $1274.18 for Invicta Healthcare PLLC for provider *************************. I contacted them multiple times to correct it and sent them explanation of benefits from my insurance and should only owe around $446. Their VP was working on it for me but then left the company and no one else has answered the email or phone calls. They instead sent the entire balance to collections. The dates of transaction are 11/28/22-12/13/22.

  • Initial Complaint

    Date:09/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have seen ****************** working at Invicta Pain Management and Psychiatry a total of eight times beginning back to 9/8/22. As of 12/8/22, her practice began to overcharge me against my insurance policy with United Healthcare. In accordance with my insurance, my out-of-pocket due to the practice is $85.29 when my deductible is not met. Her practice was choosing to charge me $141 before the service and after the claim was processed not to repay me the overpayment. On the appointments I had met my deductible the cost of out-of-pocket I owed was $17.06, and her practice charged me $28.20. Below are the dates I met with the doctor, what I was charged, and what I actually owed to show how they overcharged me.12/8/22- I owed them $85.29 and was charged $401.82. I did at this point owe them for two appointments before a total of $260.82 and $85.29 for this appointment. I was overcharged for these three appointments $55.71.1/26/23- I was charged $141 when I owed $85.29. 3/9/23- I was charged $28.20 when I owed $25.17. 4/20/23- I was charged $28.20 when I owed $17.06. 6/15/23- I was charged $28.20 when I owed $17.06. 8/4/23- I was charged $141 when I owed $85.29. I have never been paid back any of these overpayments. In August of 2023, I reached out to the manager to request a refund for the overpayment amount. After a few days, on 8/30/23 I did receive a message from *********************** (the office manager) admitting they had overcharged me and saying they would repay me. I had not received a refund or any sort of communication from them so on 9/6/23 I called to ask for an update. At this time she said a check was mailed out that day to me. As of 9/18/23, I have not received the check. I reached out to **** who said I can come by Thursday of this week to get the check. I was then emailed by her that I would have to wait another week for the check. I do believe they are making excuses to not pay me back.This practice has admitted in writing they owe me $192.44.

Invicta Healthcare is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.